I purchased the Digiera 2-in-1 Portable…
I purchased the Digiera 2-in-1 Portable SSD USB-C (2TB, Black) for $283.50, and this has been one of my most disappointing experiences with a tech product.
1. Serious reliability problems
The SSD became unusable. I tested it on both macOS and Windows, and neither operating system could properly format or partition the drive.
On macOS, Disk Utility and Finder would freeze, and I repeatedly encountered error -69877 (“Couldn’t open device”). On Windows, Disk Management and DiskPart also became unresponsive. The SSD would disconnect unexpectedly.
A storage device that cannot reliably function on either operating system is simply unacceptable, especially at this price.
2. Misleading 30-day return policy
Digiera prominently advertises a “30-Day Return” policy and free shipping, creating the impression of a convenient, low-risk purchase.
However, my experience with returning a defective product was completely different.
I contacted the company within the advertised 30-day return period and requested a full refund. Instead of providing a prepaid return shipping label for the defective SSD, the company expected me to cover the shipping costs myself.
They only said they would consider reimbursing those costs, without any guarantee. Even through PayPal’s dispute process, I was instructed to return the product at my own expense.
In my opinion, this makes their return advertising misleading in practice. Customers should not have to pay additional costs to return a faulty product.
3. Extremely poor customer support
I contacted Digiera by email and through Facebook, but my initial messages went unanswered.
The company only responded after I opened a dispute through PayPal.
Even then, they did not provide a straightforward, cost-free solution. A full refund was made conditional on receiving and inspecting the returned device, while the return shipping costs remained my responsibility.
It is extremely frustrating to spend nearly $300 on a defective product and then have to fight just to obtain a reasonable response from the seller.
My conclusion
Based on my personal experience, I strongly advise potential buyers to think twice before purchasing from Digiera.
A defective SSD is already a serious problem, but unreliable customer support and a frustrating return process make the situation significantly worse.
I cannot recommend this product or the company’s customer service.