2 scales bought from this company. Both are fully functioning and reliable and come with guarantees. Lesson learnt - buy products from specialists in their domain, not from online retailers that sell... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to contact this company about a set of scales we ordered from them less than 6 months ago which had one of its components fail. A replacement, under warranty, was sent out the same day, usin... See more
Company replied
When placing the order I there was a problem with the site and I thought the order had not gone through and so I ordered again. I then got 2 emails showing that both orders had gone through. I rang c... See more
Company replied
I can't leave a review on the scales as they were bought as a gift. However the customer service from this company is excellent. I mistakenly ordered 2 items and when I rang them the person I spoke t... See more
Company replied
Company details
Written by the company
Huge selection of digital scales for kitchen, commercial and industrial use from top quality brands - with our lowest prices ever!
Contact info
Units A6-A7 Withytree Farm, Broadway Road, GL54 5NT, Winchcombe, United Kingdom
- 01352861111
- sales@digital-scales-company.co.uk
- digital-scales-company.co.uk
4.9
Excellent
184 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Digital Scales Company
Hello Simon,
Many thanks for your feedback and comments on the service you have received.
Please do not hesitate to get in touch if we can help in any way.
Kind regards, Sue @ Digital Scales Company
Advertisement
Great Communication throughout quick…
Great Communication throughout quick delivery great customer service
October 4, 2023
Reply from Digital Scales Company
Hello Dean, many thanks for your review, your comments are very much appreciated!
Kind regards, Sue @ Digital Scales Company
Easy to use web page and have enough…
Easy to use web page and have enough information about the product
October 3, 2023
Reply from Digital Scales Company
Thank you for your feedback and comments about your experience on our website.
We hope you enjoy the talking scales.
Kind regards, Sue @ Digital Scales Company
Quality goods
Easy payment, goods arrived on time, very well packaged and the goods are of high quality
September 13, 2023
Reply from Digital Scales Company
Hello Trevor,
Thank you for your order, positive comments and review, I'll pass onto the team.
Best wishes, Sue @ Digital Scales Company
The product itself is good and works…
The product itself is good and works well. I can recommend it.
Also, customer service were very nice because they did not charge me postage / courier costs. There had a been a glitch in the order system as a resut of which no postage fee was entered. When discovered, they decided not to ask me for postage csts since this error was at their end.
September 11, 2023
Reply from Digital Scales Company
Hello Jonathan,
Thank you for taking the time to leave feedback, it is much appreciated!
Please do not hesitate to get in touch if we can help in any way in the future.
Kind regards, Sue @ Digital Scales Company
Advertisement
Amazing customer service
Amazing customer service . Fair pricing , very good service arrived in 2 days . Will recommend to everyone.
September 11, 2023
Reply from Digital Scales Company
Hello, many thanks for your feedback!
It was a pleasure to be of service and assist you with your order.
Best wishes, Sue @ Digital Scales Company
Excellent customer service
Brilliant service. I ordered a set of scales that turned out to be out of stock. Had a call within a couple of hours informing me and offering an alternative. The new scales were dispatched the same day and arrived the next day. No fuss, no quibble, just did what they promised and did it well.
Would not hesitate to recommend and use again.
August 15, 2023
Reply from Digital Scales Company
Many thanks for you wonderful review! It was our pleasure to help and supply you with new scales for your business.
Best wishes, Sue
Reply from Digital Scales Company
Hi Sue, many thanks for taking the time to leave your review, it is much appreciated!
We hope you enjoy your talking scales and they work well for you.
Best wishes, Sue @ Digital Scales Company
Reply from Digital Scales Company
Many thanks David for your review, your positive comments on the service you have received is much appreciated!
Please do not hesitate to get in touch if we can help in any way.
Best wishes, Sue @ Digital Scales Company
Advertisement
Reply from Digital Scales Company
Hello Steve, Thank you for your order and leaving this feedback. We hope the Brecknell WS60 Platform Scales do a great job in your museum!
Best wishes, Sue @ Digital Scales Company
Excellent customer service
After purchasing via eBay, I receiving a prompt delivery. The scale worked as expected for around 7months then developed issues and became unresponsive. I contacted the seller and was initially given advise. As the scale still didn't work they sent out a replacement scale at no extra cost. All in all a really excellent service.
July 18, 2023
Unprompted review
Reply from Digital Scales Company
Thank you Kay for your review, its really appreciated!
We were very happy to help and hope the new scale works perfectly for many years.
Best wishes, Sue @ Digital Scales Company
Really looking forward to using these.
Really looking forward to using these.. Clear voice and big buttons for ease of use
July 4, 2023
Reply from Digital Scales Company
Hello Tracey,
Thank you so much for your review, and your helpful comments on the great VOX2 Talking Scale. It is much appreciated.
Best wishes, Sue @ Digital Scales Company
Faultless
Fantastic service, great price. Lovely handwritten note - couldn't fault service in any way. It was a pleasure, and I'm 100% I'll be a customer again.
July 2, 2023
Reply from Digital Scales Company
Hi Peter, Many thanks for your order and great review!
We're really glad to help, we look forward to hearing from you again soon. Wish we were closer, Flout Pizza look amazing!
Best wishes, Sue @ Digital Scales Company
Advertisement
Great service and product
July 2, 2023
Reply from Digital Scales Company
Hello, many thanks for your order and taking the time to leave a review, it is very much appreciated!
Best wishes, Sue @ Digital Scales Company
Everything you want
Good price, quick delivery and nice to see a handwritten note with the delivery paperwork
June 25, 2023
Reply from Digital Scales Company
Hello Adrian, thank you for your order and taking the time to leave a review, it is very much appreciated!
Best wishes, Sue @ Digital Scales Company
Easy to use website plus a follow up…
Easy to use website plus a follow up personal call to clarify some details
A good experience
June 29, 2023
Reply from Digital Scales Company
Hello Lance, Thank you for your review!
We hope you find the scales to be perfect for weighing your bows.
Please do not hesitate to get in touch if we can help in any way.
Kind regards,
Mark @ Digital Scales Company
Good product, price and service
Ordered 9:30 collected 10:30.
Good advice, very helpful, would not hesitate to purchase from them again.
June 29, 2023
Reply from Digital Scales Company
Hello Peter, Many thanks for your review!
Please do not hesitate to get in touch if we can help in any way.
Kind regards, Mark @ Digital Scales Company
Advertisement
Expert advice
I gave him a quick call, I can’t fault the customer service. The gent on the phone listened to exactly what I needed and provided the best solution, which arrived well packaged very quickly.
June 11, 2023
Reply from Digital Scales Company
Hello Lloyd,
Many thanks for taking the time to leave a review, it's very much appreciated!
We hope you enjoy your new scale, please do not hesitate to get in touch if we can help in any way.
Best wishes, Mark @ Digital Scales Company
Great Selection of scales in stock
Great Selection of scales in stock. Very quick shipping and I am very happy with my purchase.
September 9, 2022
Unprompted review
Reply from Digital Scales Company
Many thanks for your great review! Please do not hesitate to get in touch if with can help with and scales in the future.
Best regards, Mark @ Digital Scales Company
Great customer service My Weigh Vox 2 EVO Talking Scale
I can't complain about the quality of customer service from Digital Scales.
I purchased the My Weigh Vox 2 EVO Talking Scale for £33.58 (including P&P) on behalf of my Grandmother who had recently had a stroke which impacted her eyesight. However, the sound quality was very poor making it very difficult to understand the speech function of the scales. Obviously this was disappointing, however, no harm done as I have now received a full refund for my purchase after a very thoughtful phone call.
Top marks for customer service.
April 24, 2021
Unprompted review
Reply from Digital Scales Company
Hello Heather,
Thank you for your review, we understand that the 2 star rating is for the product and not the service you have received from the Digital Scales Company.
We are not able to find any previous communication from you highlighting the problem you have experienced. We want all our customers to be 100% happy with the scales they have purchased.
The talking technology is continually being improved, we are sorry that in this small scale it wasn't clear enough for your Grandma, and we would like to offer a full refund.
With the talking feature turned off, we hope you can make use of the scale with its 20mm high digits and large clear buttons.
Best regards,
Mark @ Digital Scales Company
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.