DigitalFibre Reviews 327

Ally was courteous, helpful, and polite, and she helped me with my query.

Thanks

Telephone fixed but still had to pay another company for Internet as digital fibre internet not fit for purpose. Been billed another £155 for 1 month service when originally told it would be £44.99 a month.
Now I feel I have to go to the ombudsman to sort this situation out.

This review is for Belle.... a very courteous member of the customer services team. I have spoken to Belle on 3 occasions over the last 9 days regarding my account and each time she has been patient, courteous and kind whilst being very professional... I definately award her 5 stars.

However, unfortunately I am still waiting for my account to be refunded for a payment that was taken from me without my consent.... despite the error being actioned. Digitalfibre as a product/company would not be recommended by me

Very unhand way of getting broadband custom from old people. Then couldn’t cancel. One year later up grading account with no instruction and charging a connection fee for this. Can’t get to speak to anyone regarding this. Avoid this company!!!

After leaving a positive review for digitalfibre because they promised to sort all the issues I was having, I would now retract that as they are still overcharging us and the internet drops off all the time and the tech I spoke to today tells me the speed we are getting isn’t what we should be getting. You would think after raising my second complaint to the company they would contact me straight away, instead this is day 4 and nobody has contacted me.
Keep away from this company

The DigitalFibre Advisor Ruby called me back,after I queried new charges regarding my 'Phone/Broadband Service. She very carefully and meticulously explained the reason for these charges,and that "Open Reach"were the instigators,not DF,which I have accepted(reluctantly!).
Ruby also kindly looked at ways to alleviate my Invoice costs generally,and I appreciate her overall actions in this matter.

Bella was very polite and patient with me she took her time and explained what I needed to do.
I felt very relieved and happy the way she handed. Thank you

Few days before this company tried to take money which was before monthly bill was due and before direct debit was set to go out, it was also a larger amount of what monthly bill normally is. Spoke to my bank and got the payment stopped and then also spoken with digital fibre who at the time couldn’t give me an explanation to why the money had been taken said could be a possible mistake.

Days later, a letter has been received from the company thanking us for “upgrading with them” when we haven’t agreed to a upgrade and explaining that we don’t need to do anything they will take care of it all that a payment is needed of £71.98 which they need within 7 days. EVEN though they tried to take this payment on the 9th now receiving letter on the 11th March. It’s a disgrace that this company just randomly signs you up for things you haven’t agreed to. My nan never wanted to go with this company in the first place she was conned into thinking this company was taking over BT which I’ve argued with this company about several times. Now this letter is stating

Congratulations on upgrading with Digital Fibre Connections. In doing so you have joined the fastest growing telecommunications company in the UK. You have also safeguarded your services against disruption or disconnection when the digital switch off occurs.
On top of that, you are now benefitting from huge savings, up to 60% against leading competitors in the industry and will remain exempt from BT's yearly price rises with our Price Promise Guarantee ensuring that your prices are fixed and capped for the length of time you are with us.
You do not need to do anything whilst we take care of the upgrade as we are busy ensuring that this all happens seamlessly for you.
In order to complete your upgrade, you will see your one off connection fee of £59.99 on your bill which simply covers the cost of the upgrade itself.

May I repeat no one has agreed to this “UPGRADE”

Belle was professional and pleasant during our call . The issue hasn’t been resolved yet … however happy to leave her positive feedback .
Hopefully my issue regarding digital fibre paying the early exit fee to my last supplier , will get resolved soon .

I have been trying to get a response from customer services, it seems that whenever I ring, they are always busy. I have phoned at 5 minutes after opening time, and get the same response. I think that people must be sitting up all night, waiting to talk to someone, it’s either that, or they have only got 1 phone. I would not recommend this service to anyone. I have returned back to my previous provider, and am awaiting a new connection. I hope that the person who runs this company , reads my comments. Because they are not doing themselves any credit.

Absolutely rubbish company do not go with them they pick on the vunerable don’t answer the phone and don’t know what they are talking about . They try to take money when it’s not due they should be shut down

I have been having a problem with the accounts dept. as they were charging me when we were no longer using their services. Today I got a phone call from Belle who quickly sorted it all out for me. A very pleasant and helpful young lady.

It was nearly a ZERO ,I was so unhappy with all the things wrong with the phone and the service BUT …
All saved by RYAN !!!
An excellent hard working individual that with his persistants and patients fix all of it
Thank you so much RYAN from the tech people 👏

Thank you Sophie for your help throughout our transfer, I usually wait to see how things develop when making any changes but everything has gone as Sophie said. She is a credit to the company.

Belle understood my problem and sorted it out very quickly very pleased

Chloe has been a real help and would definitely recommend her if your in need of assistance she listens and take action a big thank you from Studio2

Chloe has gone out of her way to help me with Issues regarding B.T. and got them sorted to

This is a collective opinion for Ally & Belle. At long last I had some joy with this company and they have now finalised the account which included transfer to another provider for which I thank them both for their help.
Good clear instructions and helpful guidance, so many thanks.

Thank you belle for your help on customer service as you was very friendly and clear, was also nice to be able to speak to sophie again as has been very helpful

Very helpful