DigitalFibre Reviews 327

Belle Peck was polite and a joy to talk to, very helpful with my issue and sent a request for the engineer to call me

Brought my business over from Plusnet who was charging me ridiculous amounts of money. Spoke to Chloe at customer service and Ally who helped me set up the new handsets and router. Was very helpful and easy switch over.

The service and outcome were good and we are pleased - however the average time to answer every call was in excess of 10 minutes - but once through service was great

Lady i spoke to was exceptionally helpful. A pleasure to speak to. Thank you

it has taken me calling you and e mailing youover ten days to resolve an issue that required Openreach. I had three failed promised Open reach visits appointments and after the third visit i was told the fault was fixed when clearly it was not. The girsls esculated the complaint to their tech manager who twice failed to return my calls with updates after his 4pm teams chats with open reach. the fault was sorted in the end and took the actions of my sister who stopped and spoke to an Openreach engineer who she spotted working on another fault elsewhere in my mothers street

Ally and Chloe were very helpful and solved my problem within 5minson the phone well done

Steve Ratledge was fantastic, gave me amazing service from start to finish very insightful and helpful

5 stars

Appalling abuse of vulnerable people and bereaved families.
My mother had an account with this company, which I am sure she was rallied into via a cold call. After her death we realised how much she was being over charged. They were extremely slow in responding to our request to cancel the account after her death and eventually through a telephone complaint they agreed to cancel the account only if I paid a disconnection fee. Several weeks later they send my late mother a bill with itemised items to December! Disgusting conduct with no consideration for vulnerable customers

Excellent, friendly customer service.

I cannot praise Chloe highly enough. She was super efficient, helpful, friendly, every positive comment I ca think of. I eas actively exploring moving to another provider before I spoke to Chloe. She is a super star, so efficient, friendly and proficient.

Chloe was helpful, knowledgeable, sympathetic and good to deal with. She delta with my request efficiently and cheerfully. She was very apologetic for the long wait.
This was the drawback, though beyond her control The wait in the phone queue was 20 mins

Belle is a very Friendly young Lady

Vince was very helpful and understood the situation perfectly. I have every faith he will sort the problem I am facing with my old supplier

For a company calling themselves DigitalFibre I expected fibre optic cable all the way to the home router, instead you have given me copper wire. I replaced Ethernet in 2011 for full fibre because it was slow. Now I am back, unexpectedly, with copper cabling again. Had I have known that I would not have switched.

Had a call today with a lovely girl called ruby, I find most of the time it’s extremely hard to get in contact with companies like this however my call was answered within moment and she assisted me with all my problems, my nans much happier since being with digital fibre so thank you for making it a good experience for her

Very little time to wait for call to be answered by a very pleasant Customer service representative who answered all my queries promptly

If I could give this company no stars then I certainly would. They took advantage of my very elderly mum and frightened her into changing from BT to go with them saying that her BT line is about to shut down (which isn't the case until about 2027). My mum is very ill and gets easily confused and they took advantage of that too. She ended up signing up for broadband, which she certainly doesn't need and then by the time the family found out it was too late to cancel the contract. Her bills started up as over £50.00 a month which is a lot for a pensioner on pension credit having to pay for carers and we managed to get it down to £30.00 a month. Since then she has been without service twice, her bills have been wrong every month, they take too much money from her account and we have to keep on ringing them to complain (which by the way you can only do until 5pm as they shut for the day). She has just received another bill from them which is wrong despite my complaint to them and so the saga continues with me complaining to them once again! She has a credit on her account from a previous complaint and so her bills should be nil for the next few months. Please do not be fooled they are an awful company to deal with and I feel very sorry for anyone who has elderly parents that get duped into using their service or anyone young come to think of it, just AWFUL!!!!

Ruby, could not of been more helpful.
Thank you

Whilst we have had a number of issues with charges from Digital Fibre and conversations with various customer service advisors which didnt prove helpful we were allocated a dedicated Customer Service Advisor to help resolve our issues. Vince has been proactive looking into our issues, has always returned calls and updated us on the progress being made. He has been extremely helpful and honest with us at all times. We have today finally agreed all credits and hopefully there will be no further issues.

The young lady who dealt with me Mya was very polite and helpful, a pleasure to deal with