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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, patience, and prompt responses. Many people appreciate the efficient and kind assistance provided, often noting quick resolution of issues and a smooth overall experience. Consumers frequently mention that the service is excellent, with numerous individuals expressing satisfaction with the speed and effectiveness of the support received. However, some customers also noted initial issues with product keys not working or receiving a different product than advertised. These instances were typically resolved quickly by customer service, who provided new keys or compatible versions.

What people talk about most

Product

Consumers find product experiences to be ambiguous. While many reviewers praise the products, such as Windows... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the dedicated support... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the support team for being very... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased Windows 11 Pro + Office 2024 bundle. Installation was simple, and key worked on 1st try for Windows. Office did give me some issues, after uninstalling and reinstalling with a new Key from D... See more

Rated 5 out of 5 stars

I'm very impressed by the DigitalKeys Post-Sale supports. James patiently guided me to resolve my activation issues and his step-by-step instructions was clearly and easily followed. Thanks a lot Jame... See more

Rated 5 out of 5 stars

Product purchased was delivered as promised and promptly - Keys for Windows 11 Pro and MS Office 2024 Pro. Instructions to install and activate were clearly given. Ran in to difficulty to activate Off... See more

Rated 5 out of 5 stars

I purchased 6 separate downloads of Microsoft Office Professional 2024 and Windows 11 Pro for my six family laptops over about two weeks. Installation of 4 of them went off without any issues. Apparen... See more


Company details

  1. #5 of 32 best companies in Computer Software Store

Written by the company

Keys for Soft


Contact info

4.8

Excellent

TrustScore 5 out of 5

695 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Installs successful!

I was able to upgrade my granddaughter's new laptop to Windows 11 Pro, install Office 2024 Pro and Visio 2024 with licenses I purchased.

April 8, 2026
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Rated 4 out of 5 stars

Non working keys - Help received.

[Update]
DigitalKeysBox customer service has replied to me and was able to help correct my order. I was able to get what I paid for. Thank you guys for reaching out.

DigitalKeysBox does not give key's that work. I bought three Windows 11 pro keys, they sent me three of the same key. When I asked for help, they ignored my emails. Be careful buying here,

October 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Windows 11 Pro & Office Professional 2024

I purchased 6 separate downloads of Microsoft Office Professional 2024 and Windows 11 Pro for my six family laptops over about two weeks. Installation of 4 of them went off without any issues. Apparently there was an issue with the Office product key on two of them and they would not activate. I contacted the seller and they immediately sent a new activation key which solved my problem. Highly recommend this seller, digitalkeysbox.com. Great price, great service.

March 31, 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Had an issue with previously purchased software. Emailed DigitalKeysBox, as listed in the product email. Received a response the next morning that solved the issue. 5 star service was much appreciated! Highly recommend future purchases from this company.

March 26, 2026
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Rated 1 out of 5 stars

Is Digitalkeysbox.com a LEGITIMATE website - Yes or No?????

If Digitalkeysbox.com is a legitimate website, why does Norton Anti-virus block users from reaching the site & flags the website as a fake e-store??? I have attempted to reach this website through various links just to verify the block & Digitalkeysbox.com is blocked every time with the same Norton warning message. If it is a scam website, Trustpilot needs to change the rating. If Norton is wrong, Digitalkeysbox.com needs to contact Norton (& maybe with an attorney)

04/12/26 UPDATE: I have no reason to pursue this matter with Norton. I was already kind enough to post the concern for others. Too many companies blame the user (or the user's computer) for software problems inherent within their corporate sofware. My computer is up-to-date & works perfectly. Otherwise, I would NOT have posted the problem between TWO different companies. I will NOT waste my FREE time chasing problems between two different companies when companies will blame me for the problem - corporations "always slay the messenger" instead of addressing their own internal problems.

March 24, 2026
Unprompted review
DigitalKeysBox  logo

Reply from DigitalKeysBox

Hello,

Thank you for bringing this to our attention.

If Norton is blocking access to our website, this is usually caused by an automated reputation filter rather than an actual issue with the website itself. We understand how concerning that can look.

To help resolve the problem, please try the following:

Make sure Norton is fully updated to the latest version.
Clear your browser cache and restart the browser.
Try opening the website in a different browser.
If Norton shows a warning page, look for an option such as “View details” or “Report as safe / False positive.”
You may also submit the website to Norton Safe Web for re-evaluation directly through Norton.

We are also reviewing this issue from our side with Norton.

If you are trying to access a specific product page or complete an existing order, please reply here and we will personally assist you step by step.

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Rated 5 out of 5 stars

Great Customer Service

I didn't install the Office 2024 correctly, and it failed to activate. I didn't use the computer for several weeks, and when trying to use Office, it would not work because it was not activated.

I requested a new Office 2024 key and it was provided promptly even though about 6 weeks had passed since the original purchase. I made sure I followed the installation instruction correctly.

I think most companies would have just told me to re-purchase the software. This was a great service!

March 25, 2026
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Rated 5 out of 5 stars

Great support even on weekend

I purchased the 3 PC Microsoft Office Professional 2024 for Window. The price was great, and the support was even better.

After I activated my product, I had an issue where it was asking me activate again. But when I used the same key, it said I already reached the 3 PC limit when I only used it on 2 PCs. So I contacted the support on Sunday night via email, and they responded within 20 minutes and provided a new license key that worked.

I am very happy with my purchase and want to give them kudos for the excellent support.

March 19, 2026

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