Dignity Funeral Plans Reviews 

61
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, care, and supportive guidance during difficult times. Many people highlight the exceptional service, noting that arrangements were handled with compassion, efficiency, and attention to detail. Reviewers also appreciate the clear explanations and the ease of the process, which helped alleviate stress during emotional periods. The overall sentiment reflects deep gratitude for the respectful and understanding approach taken by the team, ensuring a fitting farewell for loved ones. People often felt that every request was met, contributing to a smooth and comforting experience during challenging moments.

What people talk about most

Staff

Reviewers consistently express appreciation for the staff, highlighting their courteous, knowledgeable, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as professional, compassionate, and... See more

Customer service

People report positive experiences with customer service, highlighting the care, compassion, and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought the plan because of Emma at the funeral directors. Also the flexibility of the plan and full money back guarantee along the way if anything happens whilst paying. I can only hope none... See more

Rated 5 out of 5 stars

My husband husbands funeral couldn't have been better. W S Harrisons from Newcastle upon Tyne from contacting them I received nothing but care and compassion. They did everything that I asked them... See more

Rated 5 out of 5 stars

We as a family found the staff from Forsters Funeral Services to be very helpful,caring and considerate. Any special requests we wanted were always met. Darran was treated with the upmost respect at a... See more

Rated 5 out of 5 stars

We chose Robert Ayling to take care of our Dad after he passed and to direct his funeral. I dealt with Stuart from start to finish. He was professional and very supportive throughout the process. For... See more


Company details

Written by the company

Dignity plc is one of the largest providers of funeral services and prepaid funeral plans in the United Kingdom.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

61 reviews

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No recent history of asking for reviews

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4.6

All reviews

(61)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

I’m so glad that I chose Robert Ayling…

I’m so glad that I chose Robert Ayling for my late husband’s funeral. From the first phone call, I knew that they would be exemplary, and they surpassed every expectation. Abby was so sensitive and kind in guiding me through setting up the funeral. Rachael, our celebrant, understood exactly what was needed during the service. John was reassuring as our funeral director on the day of the funeral. Everyone who I spoke to or dealt with were so helpful and understanding. Everything was above and beyond my expectations. I would highly recommend Robert Ayling as a funeral company.

March 4, 2024
Unprompted review
Dignity Funeral Plans logo

Reply from Dignity Funeral Plans

Hi Roz B, thank you so much for sharing this review with us about Abby & John at our Robert Ayling Branch, and Rachael your celebrant. We are truly honoured to have supported you during such a difficult time. Warmest wishes, Dignity Team

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