Di-LOG Test Equipment Reviews 85

I have had nothing but bad experiences from this company Ash Mohammed spoke to me with disrespect and made any problems worse, he should not be in management.

Recently purchased a DL9110 MFT tester

It is absolutely great value for money, also able to register and receive an extended warranty

Customer service is second to none

Great service very prompt spares supplied doc great service

Melanie was very helpfull in regards with an issue i had with my tester. Amazing product range from Di-Log.

Bought my first MFT from Di-Log after researching and comparing different MFT's in the market. Di-log offers good value for money and good functionality. Got the latest DL9130EV from them at a bargain price and quite happy with it. User manual could have been better in colour showing different test methods and lead connections. As far as the measurements are concerned it's no different than those taken on more expensive testers like megger and fluke. Meter feels quite solid and comes in a nice water-proof hard case with plenty of padding and room to store other accessories. Registered it for the extended 3 year warranty.

I have had couple of occassions to contact customer services, the first time for some advice on the use of my new multi meter and they were quick to respond to my email with the advice. Secondly, I lost the rubber collars for the probes of my AVI and contacted Di-log, I had an immediate response on the online chat and replacements organised (FoC) immediately.
You cannot fault their customer services and the kit I think is great value for money too. 👍

Had an issue with an accessory for my meter, it was resolved quickly.

Excellent superb customer service very knowledgable and knew what I was talking about highly recommended

Paul was helpful as was over the holidays and will be speaking with the team when they open in the new year hopefully they'll be as helpful

Amazing customer service experience. Really helpful staff found me a spare part that saved me buying a brand new product. Received the part very quickly. Feel very grateful

I was after some shroud tips for some Di-Log voltage indicators to replace those lost during works by my engineers. I talked to a chap called Harrison on the phone and was genuinely impressed with how he went out of his way to help me. Really helpful member of their team.

I'm in the process of choosing my first MFT and had some questions. Dave at Di-Log answered them all and more on the online chat with sufficient detail to satisfy without baffling. Also gave me some local supplier hints that could come in really useful. If this is the standard of customer service received before even being a customer then I have high hopes for their products and any ongoing service requirements.

Paul was, more than helpful, professional and understanding at all times, It was pleasure to deal with the Dialog Team.

Dave Eccles
Gw power Safe
Renewables Manager

I needed a new clamp meter and a Di-Log product was recommended to me by a friend for both quality and after sales. I’ve been impressed with the product performance and quality but I lost the thermocouple probe and needed to contact Di-Log customer service by email. I requested a part no. and cost but instead of this I had a return email from Kerry who offered me a replacement free of charge. The probe arrived a couple of days later...outstanding service. I am very impressed with this level of service from Di-Log and I will without hesitation recommend Di-Log products to others.

Very quick and helpful customer service excellent experience

Used this service twice now and both times the customer service team have been great at answering my questions. On a previous chat I had talks with one of the engineers so that's useful to know that the people you are talking with know their onions! Good service

Paul assisted me with my query, he was very helpful.

I spoke to Harrison at Di-log on a Monday morning to ask for some replacement GS38 rubber shrouds for my combi test leads. Harrison was able to send me a new pair of shrouds FOC, which I received by the Friday that same week. Excellent customer service!

A couple of years back at the start of the pandemic I started up my own company and I needed an mft. As I already owned a dilog multimeter, clamp meter and voltage testers I researched their range of mft’s. I decided to purchase the higher spec model and I have to say it was the best decision I made. Having used fluke, megger and kewtech previously I can confidently say this machine is very user friendly and really easy to use. It has some wicked little features on it that make testing less painful and speeds up time. I had an issue with my first tester which was sent back to dilog and it was replaced with a brand new unit. Now, for me, that’s customer service at its very best. I’ve heard a few electricians slate these because they don’t cost a remortgage to purchase them! I’ve since bought another dl9118 which all works fantastically and I have recently ordered a dl9130 which I’m itching to get my hands on.

For me dilog are the Rolls Royce of test equipment and I can honestly say I’m not worried if something unexpected happens as I know it will be dealt with by a British professional company who appreciate their customers

Thanks dilog

Keep up the good work 👍🏻

We have been unfortunate to have one of our MFT testers go faulty twice in 10 months, but the service from Di-Log has been fantastic, collected free of charge via UPS and repaired twice under the warranty without questions asked, we have 2 of these testers the other has been perfectly fine we just seem to be unlucky with the one in question but cant fault the aftersales and Kerry who I have been dealing with is extremely helpful and efficient. I remember once emailing Megger with a query about one of their testers and to this day still
Waiting for a response! It goes a long way when deciding on future test equipment purchases at how good after sales are and I can highly recommend Di-Log, thanks everyone