Dinelli Reviews 108

There was a small issue with tracking my package, but customer service quickly resolved it and the product arrived in perfect condition.

I ordered some sunglasses and I could not be happier. The glasses are lightweight, comfortable and incredibly stylish. They go with everything, whether casual or formal. Shipping was impressively fast and packaging addded a luxurious touch. Highly recommended.

Absolutely shocking customer service. I ordered some glasses in the Black Friday sales on the 29th November which said 1-2 days for delivery. I received no email to say the glasses had been dispatched so on the 3rd December I emailed Dinelli for an update to which they responded on the 4th December apologising for the delay due to Black Friday and that my order would be dispatched by the end of the week. Again I received no notification of dispatch so I chased again on the 7th December and this time received no response. I chased once again on the 11th December and still no response, so I tried again on the 16th December. Today (17th December) I received a refund notification email with no explanation as to why this has been refunded and there has been no acknowledgment of my previous emails. Really is shameful customer service and I would think twice about ordering from this company!!!! Not happy at all!!!!

Finally found the perfect tinted glasses after ages of searching. The quality is superb and the packaging feels premium. For the price its an absolute steal.

The return process was seamless, and the team was incredibly helpful. Though the glasses weren't the right fit for me the quality was excellent. I'll definitely shop here again.

I received a response on a Saturday to an issue within minutes! Then the problem was solved within a few days. I couldn't ask for a better experience and I must say this is the first time I've received such a quick resolution when I contact brands. Very impressive for a new brand!

Amazing products and customer service experience to match. I had an issue with my order and Dinelli were extremely quick to resolve this, the products are also beautifully packaged and well worth the money. Very pleased.

The team was so helpful with my return, this is one of the best customer service experiences I've had with an online business! The glasses were lovely and nice quality but didn't suit me so I'll be buying another pair and shopping here again in the future.

Incredibly helpful quick and friendly customer service who made organizing an exchange completely stress free.

Bought a pair in black Friday, little did I know my wife had bought me the same pair (as a Christmas gift) so I requested to return my pair.
The company provided a swift response but says items bought in Black Friday were non eligible for return- I have never seen this behaviour or stance taken by any other retailer unless a closing down sale- terrible customer service.
Sadly this seems like another ‘influencer’ trying to make a quick buck and taking advantage of their platform & followers rather than seriously looking to build a reputable brand- I would avoid for this reason

Ordered a pair of glasses weeks ago and they have never been delivered .... no on will answer my email about where they are ..... Nightmare! Do not order from this company

Awful customer service
Quick delivery was the only positive. Return procedure an absolute joke. Emailed to authorise return, still waiting for a response. So I sent the item back with a letter inside explaining I’ve contacted and want a return and a refund. Still waiting for a response from that and multiple emails since too. Lost money now due to their incompetence!

I purchased two pairs of sunglasses, but one arrived bent and damaged. I immediately reached out to request a refund, but I've received no response. The customer service has been terrible—completely unresponsive. Very disappointed with this experience.

Disappointed is understatement before purchasing item checked to if I could return looking a refund policy as new company as I have a narrow face and this can be difficult to find glasses. Do not buy from this company as delay responses to requests for refunds and falsely display a no refund message on products even though it is a legal right within 14 days. So basically the you can’t return or get a refund will be reporting this company and wish id looked on here before purchasing don’t fall for the instagram hype from the owners and family.

Also agree with writing own reviews to get rating up…

Don't purchase - the company is a scam. Don't respond to requests for refunds and falsely display a no refund message on products even though it is a legal right within 14 days.

Clueless as a company. The actual pair of sunglasses was nice although too small for me so I returned them and the price is ok if the product and service was to be premium, however the customer service is almost none existent and the packaging is cheap. I requested the return within the 14 days and got an immediate response with instructions of where to return them to. I sent them tracked thankfully because it took nearly 3 weeks, 4 emails, no responses from them to finally issue a refund. No response to the 4 emails, no response to the instagram DM, nothing to say my return had been received and a refund was being processed, just total silence. Terrible or none existent customer service, terrible start for a new brand. The packaging was far from premium.

I have noticed that not only have they not dealt with the unhappy customers but are now putting fake reviews to drag the score up. Deal with your unhappy customers. Appalling awful company and I will be going to the ombudsman over their complete lack of ownership of dealing with problems.

I recently got a pair of sunglasses from Dineli, and they're honestly fantastic. The lenses are super clear and do a great job protecting my eyes from the sun. Plus, the frames look stylish and feel really sturdy, so I can wear them every day without worrying. The customer service was also awesome—they shipped quickly and were really friendly when I had questions. Overall, Dineli exceeded my expectations. I’d definitely recommend them if you’re looking for quality, cool-looking sunglasses.

I love these, much better quality than the other company I was using before.