PlayStation® Direct  Reviews 2,096

I placed an order on November 21, 2025 through direct.playstation.com, received a confirmation and was charged. Today (3 days later) I got a follow up email stating that the order cannot be fulfilled and that I will be refunded, which will likely take 8–10 days.

They take the payment immediately without guarantee they can fulfil the order, and the refund is nowhere near as quick as when they take your money.

Website is a real pain when searching, keep lagging and crashing.

Terrible service and horrible company to deal with.

This company is an absolute joke. Ordered the 30th Anniversary PS5 on Saturday (Order #1178238373) and they cancelled it without a single reason. No explanation, no apology — nothing.

Their “support” is pathetic. Live chat closed on me the moment I asked questions. Phone line? Dead. Nobody cares.

The way they operate is lazy, unprofessional and downright shameful. They can’t honour their own deals and then hide like cowards.

One of the worst, most useless companies I’ve ever dealt with. Avoid at all costs.

Ordered Friday early morning, signed for and received unmarked boxes next day Saturday evening! Had been informed would take 3 to 4 business days to reach its final destination, so many thanks for the early arrival!

Item arrive the next day which was nice. However the box it came in was extremely poor quality. Very thin & not much protection at all. The pitiful amount of padding inside the box done next to nothing to stop the PS5 box bouncing all over the place. All in all very unhappy with the delivery.

Nearly next day delivery. 10pm on Wednesday night and it was delivered at noon on Friday.
Zero issues and signature was required so no one else could claim the order

Would have highly appreciated if they put it in the table especially knowing it's a driveway...

Good fast free delivery from Sony

Quick shipment , well packed but one thing bad : my phone number was not written on the package , bad thing for Ups in order to find me easely !!!!

Extremely fast delivery and detailed tracking service

Fast delivery only 2-4 days after order was placed for a Dualsense Edge on November 13; Received it on November 15 or 16, I ordered my PS5 a few years ago from PSD as well and I will probably order again eventually and recommend PlayStation Direct to others in the future, arigatou! Thanks so much! :D

Quality control must be none existent. Bought PS VR 2 and issues with right controller - appears lots of people have this problem which if I'd have known I wouldn't have bought. Plugged into PC and it's a hardware fault.

Called PS store to get through to someone who couldn't help or transfer me after waiting 20 mins on queue.

Rang another number and the call was answered but nobody was talking and I could hear the call centre background noise.

Call back again to then be told I have to return the entire PS VR package when it's just the right congroller not working.

They're going to have it for 5-7 days before they even process anything to be sent back out.

What a joke, wish I didn't buy it.

To add insult to injury I didn't wait u til black Friday as I'm having a rough time in life at the moment and wanted it as soon as. But the time this gets replaced and I get to play it will be black Friday and I could have saved money - not impressed at all and won't be ordering anything direct from PS store again.

Incredibly bad service. My account was scammed, the bank explained this to PlayStation but they have still banned me and locked my account.

Fastest delivery on a big purchase , that best

My brand new playstation (2 months old) completely died in August and when I tried to raise a repair request something on their system stopped them from raising a return label. Instead of trying to fix the problem I have been told essentially they have no idea when they can process my repair request and as of now (November) and after me phoning dozens of times I am not further forward. At this rate they may run out the warranty before they fix anything. Zero communication and I have been left with a dead console. Absolutely atrocious and they don't even have a complaints contact aside from me writing and sending a letter to them which should speak volumes. I hope they eventually fix my console and I hope I never have to deal with their customer service again after that

first order got lost.
been ask for a refund, but i denied 'cause i really wanted the product.
got sent again within 5 days.
i’m very pleased

The order arrived way sooner than I expected. Matter of fact I checked the status and heard a knock on the door and it was my delivery awesome service.

When purchasing the product, the estimated delivery date was 1-2 business days if ordered before 3pm (and an additional day if not). However, the product wasn’t even dispatched until the 3rd day, meaning it took 4 business days to arrive (6 calendar days).

Buttery smooth. Delivered with easy to use tracking information.
Nothing to add.

Ordered PS5 on Friday morning and received on Saturday afternoon. Came extremely fast. PS5 was a refurbished version and works perfectly.

I received my PS5 plates expeditiously, notifications allowing me to track my order where clear and I’m always proud that PlayStation makes quality products. The design is great and I hope PlayStation continues to allow the customers to modify their product. Please restock the anniversary editions it’s not fair that only the elite can enjoy such nostalgic look. Maybe produce just the plates for those less financial fortunate like me which is the majority. Selling more would make more profit but most importantly will create more and new customers. Thank you,
Luis Carrillo