Direct Door Handles Limited Reviews 

223
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent website, great prices, and a fantastic selection of items. Quick delivery and very well packaged. The customer service from Direct Door Handles is genuinely second to none. They kept us ful... See more

Rated 5 out of 5 stars

Excellent customer service. Good quality products, shipped promptly, and great comms. On one occasion, the courier (one of the more reputable ones) delivered to the wrong address and I did not r... See more

Rated 5 out of 5 stars

I needed to change the handles on my flat to ensure privacy and restrict access to certain areas for the kids. Direct Door Handles offered the best price I could find. I required assistance to ensure... See more

Rated 5 out of 5 stars

These guys are so helpful, nothing is too much trouble, they even called me out of hours on a bank holiday weekend to answer a question I’d left with them. Way better service than these conglomerates... See more

Company details

  1. Hardware Store
  2. Do-it-Yourself Shop
  3. Hardware Accessories Store

Written by the company

Welcome to Direct Door Handles Limited, with over 30 years of experience in the ironmongery industry we are proud to offer a fantastic range of products to suit all tastes. We are a family run business based near Uttoxeter, our location is perfect for a fast and efficient delivery service with the network of motorways nearby. Our aim is simple, to offer quality products at competitive prices and pass this onto you, our customer. As we are a family run business, we really do care about the service we offer. We are happy to go that extra mile to ensure you are happy with your experience in dealing with us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

223 reviews

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4.9

All reviews

(223)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

OUTSTANDING SERVICE.. I have to say that Direct Door Handles…

I have to say that Direct Door Handles have delivered outstanding customer service. On initial enquiry I experienced a professional and friendly service, advising the owner would call me back concerning my enquiry. Low and behold Paul promptly called back and spent time helping me to select the correct
products in a professional way. I explained I needed the products urgently. Paul then rang back to keep me posted on every step of the order situation. Having experienced so many examples of poor customer service, I'm delighted to say my faith has been restored. If only all companies delivered this level of service! Thanks Paul and Team.

June 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing Customer Service

I tried to find a particular handle to match my existing, far more difficult than I expected. Found one on Direct Door Handles which I was about to order but decided to phone first. After explaining to DDH, I sent in a photo of my door handle which did not match the one I was about to order. Paul at Direct Door Handles, went beyond helpful and actually found the exact handle from another supplier. I ordered and it was a match. Thank you Paul for all the trouble you went to especially when I had to place the order with another company. Would definitely return when any door handles are required.

April 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Lovely company

Really lovely product, company attitude is lovely, verified we ordered the right product as it was an unusual size. Quick delivery!

Thank you, we will be ordering again soon!

April 1, 2025
Rated 5 out of 5 stars

Best costumer service I have ever…

Best costumer service I have ever received! They thought about my order and contacted me to advice me that I might want to change my order as I hadn't ordered the matching parts. Really refreshing to feel like they actually cared! Not only are their prices great but the choice and services is outstanding!

April 1, 2025
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Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. Fast delivery.

Placed an order overnight. Got a phone call in the morning to check I'd ordered what I actually wanted as I'd only ordered handles not full door packs. I had made a mistake so a most welcome call. Original order cancelled and refunded immediately and new order dispatched same day. Brilliant. Thank you.

April 3, 2025
Unprompted review
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