Direct Door Handles Limited Reviews 

223
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent website, great prices, and a fantastic selection of items. Quick delivery and very well packaged. The customer service from Direct Door Handles is genuinely second to none. They kept us ful... See more

Rated 5 out of 5 stars

Excellent customer service. Good quality products, shipped promptly, and great comms. On one occasion, the courier (one of the more reputable ones) delivered to the wrong address and I did not r... See more

Rated 5 out of 5 stars

I needed to change the handles on my flat to ensure privacy and restrict access to certain areas for the kids. Direct Door Handles offered the best price I could find. I required assistance to ensure... See more

Rated 5 out of 5 stars

These guys are so helpful, nothing is too much trouble, they even called me out of hours on a bank holiday weekend to answer a question I’d left with them. Way better service than these conglomerates... See more

Company details

  1. Hardware Store
  2. Do-it-Yourself Shop
  3. Hardware Accessories Store

Written by the company

Welcome to Direct Door Handles Limited, with over 30 years of experience in the ironmongery industry we are proud to offer a fantastic range of products to suit all tastes. We are a family run business based near Uttoxeter, our location is perfect for a fast and efficient delivery service with the network of motorways nearby. Our aim is simple, to offer quality products at competitive prices and pass this onto you, our customer. As we are a family run business, we really do care about the service we offer. We are happy to go that extra mile to ensure you are happy with your experience in dealing with us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

223 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(223)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Have used this company many times and…

Have used this company many times and always provide a brilliant service, always keep you informed with your order, an excellent company with perfect customer relations, many thanks for your hard work
Providing the service for us trades

January 9, 2024
Advertisement
Rated 3 out of 5 stars

I thought that I would get green…

I thought that I would get green inserts but got red which are shorter 🤔

January 2, 2024
Direct Door Handles Limited logo

Reply from Direct Door Handles Limited

The green inserts are the old brand JigTech. Assa Abloy have rebranded JigTech to red so there shouldn't be any difference, just a supplier rebrand hence the colour change. Very happy to explain if you wanted to email us. Many thanks

Advertisement
Rated 5 out of 5 stars

Would highly recommend...

I used Direct Door Handles for the first time recently as they had a particular handle that I was trying to source for a project.
After the order was placed, I had a call from Paul who explained that he was working on the order to get it from the manufacturer, directly to us, as quickly as possible.
The order arrived promptly, allowing us to progress with the work.
One of the handle latches had an issue when installed, however after speaking to Direct Door Handles about the problem, they quickly resolved this and had another latch posted to us quickly.
Given that this all occurred in the final working week before Christmas, I am very pleased with the service and really appreciate all their help with the order.
Would highly recommend to others!

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

I highly recommend Direct Door Handles

Direct Door Handles offer a wide range of quality products at very competitive prices. They ship quickly and pay careful attention to the details of each order so that their customers have the best possible buying experience. We have now replaced all the interior door handles in our new home using hardware and tools supplied by Direct Door Handles and are very happy with the result. They also provided us with excellent customer support and service when help was needed.

October 4, 2023
Advertisement
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look