DirectNine Ireland Reviews 

80
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, most reviewers were somewhat happy with their experience overall. Many customers were pleased with their purchases, often finding products of high quality and as described. Several people highlighted excellent customer service, appreciating prompt responses and helpful assistance. Some consumers also reported timely delivery, receiving orders as expected. However, some customers noted significant issues, often discovering items shipped from the USA despite local store information. This led to unexpected customs, long delays, and incompatible electrical products requiring adapters. People also experienced considerable delivery delays, poor tracking, or items arriving damaged, reconditioned without disclosure, or incorrect. Some reviewers were not happy with slow response times or a lack of transparency regarding shipping and product issues.

What people talk about most

Product

Customers had ambiguous experiences with product quality and suitability, with many expressing... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many expressing frustration over extended... See more

Order

People report ambiguous experiences with order, with many expressing frustration over long waits and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reporting excellent and helpful... See more

Response time

Reviewers highlight ambiguous aspects of response time, with some customers reporting prompt handling of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order still ongoing, discovered that my purchase has been shipped from USA, despite the store info stating they ship within Ireland. I'm quite annoyed by the waiting time and this news which mi... See more

Company replied

Rated 4 out of 5 stars

As some may be aware , I have done two reviews on Direct Nine. The first was about the lack of " help and transparency " were gaming pc package was coming from and having to deal with fedex on my own... See more

Rated 4 out of 5 stars

I have done a previous review on Directnine and will not change that review. It is not to do with customs or taxes. Directnine asked me to pay customs, send them the invoice and they would reimb... See more

Rated 4 out of 5 stars

Was interested in elevating the risk of exposure to EMF with my modem. Therefore ordered the EMF Router cover for this. Did a bit of research and came across DirectNine. It seems to work in blockin... See more


Company details


Contact info

3.6

Average

TrustScore 3.5 out of 5

80 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 76% of negative reviews

Typically replies within 1 month

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3.6

All reviews

(80)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

great!

i was skeptical at first because of the eother reviews, but everything was fine. package arrived exactly as it should in perfect shape. very happy :)

February 21, 2025
Unprompted review
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Rated 1 out of 5 stars

Purchase was done in derectnine.ie

Purchase was done in derectnine.ie
Because of this I expected local delivery and electrical device to be complied to the Irish market.
However this is totaly US based shop and this was the reason why my item was internationally shipped with US power supply unit (110v , US power outlet).
This information is totally absent on the site , they are trying to fool customers.
As a result my parcel was subject to Custom Taxes. There were multiple support calls and emails before they covered taxes and delivery actually happened.
At this point I realised that I can't use my item because of wrong power outlet. Again , multiple emails and they gave me some discount to cover purchase of correct power unit.

In total I spent about 2 weeks for conversation with support.

I am rather happy by item I purchase, hovewer shop behaviour is unappropriet. If I knew this before I would consider different shop.

December 23, 2024
Unprompted review
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Rated 5 out of 5 stars

10/10

Delighted with the order arrived slightly later than expected but that was on dhls end of things would use again

June 1, 2024
Unprompted review
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Rated 1 out of 5 stars

!!!warning!!

!!!warning!!! scam company, it's the same crowd as homeloft.ie. You never get a confirmation email for your order so it's incredibly hard to get a refund. Avoid at all costs.

February 15, 2024
Unprompted review
Rated 1 out of 5 stars

Beware Directnine dont touch this company

Directnine dont touch this company
I have been trying to be fully refund to my card for a broken stereo which arrived smashed. They now want me to post it back to they states even though it was ordered on directnine.ie Im hundreds of euro out of pocket and they want me to pay more money! Directnine do the right thing and refund this is going on over a week with several emails back and forth and still your not listening to your customer.

November 15, 2023
Unprompted review
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