Directplants Reviews 

795
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 273 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional quality of the plants, highlighting that they consistently arrive exceptionally healthy, carefully packaged, and ready to thrive in their new gardens. Consumers also truly appreciate the prompt delivery service, alongside responsive communication and exceptionally smooth ordering processes that make online transactions effortless from start to finish. However, some reviewers were not happy with delivery issues, mentioning frustrating shipping delays, unhelpful couriers, or entirely missing packages that caused considerable stress. A few other people also felt that plant quality fell short on rare occasions, reporting receiving severely damaged, incorrect, or diseased items without receiving proper resolution.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting healthy plants and secure... See more

Quality

People report positive experiences with quality, frequently noting that plants arrive in excellent, healthy... See more

Delivery service

Consumers find delivery service to be extremely satisfying, frequently highlighting prompt shipping times,... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast delivery and secure... See more

Service

Reviewers highlight great satisfaction with the service, frequently praising fast delivery, easy online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was prompt and we were kept informed of delivery time and date. A minor complaint was that out of 36 mature plants 34 were well rooted but two had obviously been only placed in 3litre pots... See more

Rated 5 out of 5 stars

Good formative pruning of maiden tree on dwarf rootstock. Carefully packed, quickly shipped using good courier. Time will tell if this is as pretty as it looks, but so far, so good. I was unavoidab... See more

Rated 5 out of 5 stars

A great buying experience from start to finish. Communication was good throughout and we knew exactly when our trees were arriving. This is the 2nd order from Direct plants and certainly won’t be our... See more

Rated 5 out of 5 stars

Very well packaged and delivered perfectly! Thanks guys and here’s hoping for a lovely crop of cherries next year or so👍🏻 lovely set of plants and thanks for the extra plant to … will definitely be... See more


Company details

  1. Garden

Information provided by various external sources

We are a mail order only plant nursery set deep in the rural Norfolk countryside, part of wonderful East Anglia. We specialise in delivering high quality plants and trees across the whole of the UK direct from our nursery to your door and pride ourselves in offering a fast, friendly service. We accommodate all types of customers from the beginner to the more experienced green fingered gardener.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

795 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(795)

240 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Plants by post …

Easy ordering easy payment system fairly good selection of plants at a reasonable price delivery average quality very good but most important packed well not as so. Any other company's I st cram plants in the box direct plants pack boxes corectly

July 27, 2026
Rated 5 out of 5 stars

Delighted!

I am very pleased with my little crab apple tree I received. Is lovely and full of little apples. Thank you very much!

August 1, 2026
Unprompted review
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Rated 2 out of 5 stars

Delayed response

Delayed response. Missed out on buying in bulk from other providers for them only to get back to me after a week that they did not have the full quantity ordered.

July 20, 2026
Rated 5 out of 5 stars

Exceeded my expectations

I ordered a dwarf cherry tree and tbh I wasn’t expecting much. It didn't take long for the tree to arrive. DX did a brilliant job with delivery and when I unboxed my tree it exceeded my expectations! Green, full and simply gorgeous. I will return for more.

July 19, 2026
Rated 1 out of 5 stars

Stressful Experience!!!! Avoid!!!

Unfortunately after being a customer for a good few years and spending 0000's I'll not be buying from direct plants again. Still in the process of trying to obtain replacement for a missing fruit tree and spending hours on the phone chasing DX I'm still no further forward. Direct Plants communication (wh n it rarely happens) has become meaningless and non-commital. My next step is to dispute my order through visa to get my money back.
A message to Direct Plants. You're causing your customers unnecessary stress and your communications(when they happen) are empty promises!!

July 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Six plants

Ordered six plants, they all come very well packed and in great condition. Really good addition to my garden. Thank you Direct Plants.

July 19, 2026
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Rated 5 out of 5 stars

Very well packaged and delivered…

Very well packaged and delivered perfectly! Thanks guys and here’s hoping for a lovely crop of cherries next year or so👍🏻 lovely set of plants and thanks for the extra plant to … will definitely be ordering again from Direct Plants again!

July 4, 2026

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