Scot Plants Direct Reviews 47

Ordered £200 worth of hedge plants/shrubs and seeds almost a month ago. Have made several phone calls following up on the order after 0 contact from the company. Was repeatedly given dispatch dates that didnt materialise. Then received a call that delivery was in progress, came home to take in plants, nothing there - have all neighbours looking out for these missing plants. Call in the morning to be told they had definitely been delivered - after having then reported theft to police, turns out the courier had never delivered them the previous day at all.

Eventually receive the plants after several missed delivery dates and they’re three times as tall as the product I ordered and about three quarters dead.

Hoping the refund process goes smoother than everything else has.

Superb quality of plants and delivered without incident.

My own experience has been very positive. I bought 25 bare rooted hazel whips and was very impressed by the size, strong roots and copious healthy buds. They came, well packaged and you can tell the plants will take quickly. I'll definitely return and buy from them again.

Ordered bare root plants. Heard nothing. Chased with email to be told unable to fulfill. Won’t be heading back this way in future if I can possibly help it.

I have had beech hedging, amelanchier and privet hedging over the last 10 years. I cannot praise the growers highly enough, as the plants are always well grown and re-establish quickly in my garden. Passers-by often comment on the beautiful copper beech hedge.
The amelanchier canadensis hedge (3 years old) is looking spectacular at the moment and last autumn was covered in berries, followed by stunning autumn colour.

I ordered a magnolia, was firstly advised it would be ready to collect 23/3/26 so drove along to collect it only to be disappointed, I was supposed to receive a phone call later that day from (A) but she never bothered to call. Waited another week, so two weeks in total and again no plant but they refunded me and cancelled the order without telling me it was only when I phoned them to check if it was in yet that I found all this out. Very disappointing and not very good customer service. It would have been nice if they had phoned to advise me they had cancelled and why ? But they unfortunately didn't.

As with all plants complete satisfaction isn't something you can comment on till the plants have had a couple of seasons. Ordering, delivery & plants on receipt were as expected.

Pleasant company with clear and friendly communication that does what it promises. I hope to order again soon because the plants delivered are of good quality.

Plants arrived as expected and in good condition. planted within two days. won't know how settling in until spring growth.

Plants arrived in great condition and I planted them all right away. It will be spring before I know if I did it correctly. But Scot’s plants direct did great.

I ordered two holly bushes Ilex miserveae ‘Little Rascal’. They came beautifully packed in mainly recyclable packaging and were healthy, well established plants. Really good value for the money.

I ordered 10 bare root photinia. Delivered early November. Generally all looked very healthy and were a decent size. A few had a snapped branch. One was had grown slightly wonky, but nothing that should affect it too much.

Ordered bare root Cherry Laurel for the garden in October. The price was excellent, delivery was very fast and on time and the quality of the plants is beyond expectations. The information provided and packaging and care taken was A ⭐️
I live in remote Argyll and the delivery was not a bother at all. I would absolutely not hesitate to buy from this company again - a pleasure from start to finish.
Thank you

We are delighted with our delivery of yew hedge plants! They were very well packaged and communication for delivery was very good. To plant 30+ plants is quite a daunting task but we felt excited about our beautiful new plants - perfectly strong, healthy and straight - and we managed to get them planted out today. The root balls were quite large so we were digging for hours :) … We received instructions with the delivery but adjusted the spacing to our requirements. Would recommend this company and not hesitate to order again. Good value for money.

I order one plant and received a box full of mud,a crushed plant, and a muddy plant pot. Some blame naturally goes on the delivery company. However, the plant was poorly packaged and no response from their customer service after complaining and sending photos.

Delivery took weeks and I had to chase on multiple occasions. When it finally arrived. 3 of the barefoot plants I ordered were in a bad state and didn’t recover. I emailed the team and they asked me to wait 4 months to see if they were in fact alive. Sadly they didn’t recover. After a few emails back and forth, ScotsPlants have agreed to replace the plants like for like which means I need to wait 5 more months until they’re in season again.

I ordered 15 "Japanese Holly 60/90cm 5L Pot Grown (Ilex Crenata)" on 13th June 2025.
When they came they where in 3L pots and where 45cm.

I phoned on 25th June and the person I spoke to agreed to refund the difference between the plants I ordered and the size down they delivered.

Today, 3rd Aug 2025, they still have not issued this refund. I've contacted them again to chase it up. If they do refund I'll update this review but right now I'd give them -1 if I could... Avoid!

***Update***
Scot Plants Direct have now issued the refund. I am impressed by the responsiveness when I chased it up. Review upgraded to 3 star as the plants (though smaller) are good quality, 2 stars dedicated for the slow refund.

ordered 10 raspberries canes only delivered 9, ok, so of the 9 only 4 have grown, not at all impressed. To my knowledge the area has never grown soft fruit before.

No idea why there are such low reviews, albeit only a few but these guys were fantastic. They also Glenmore Direct too. Went online and was reticent because of reviews but the prices were so good so I thought I’d see if they answered the phone which they did immediately. I had a price on their website for £147 for 60 x Japanese Holly and on the phone he gave me another £20 off of that which was great and that included shipping. That was yesterday and from Scotland they overnighted 40kg of plants and they arrived exactly when the tracking said, less than 24 hours later. They were boxed beautifully (look on Google maps for pictures). The plants look healthy and I honestly couldn’t be more pleased. Brilliant!