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Rated 1 out of 5 stars

Frustrating lack of basic support. Ive been trying to login to add credits for over a week. Support has no phone number or email - only an online form that has resulted in no callback. Ive manged to... See more

Rated 5 out of 5 stars

We have just started using Direct SMS as it integrates directly with our motel booking software. It is excellent so simple to use. We now text guests messages when they depart, thank them for staying... See more

Rated 3 out of 5 stars

There is way to many areas you have to click to do tasks. Click to enter clients name Click in area to add number Click on client name Click on 2 way Click on message Click on template... See more

Company replied

Rated 5 out of 5 stars

Finally a company i can trust to send out detailed alarms and messages to our field technicians when $2M mechanical plant equipment fails or faults. Very helpful and switched on staff. Thanks gu... See more

Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider

Information provided by various external sources

directSMS provides Business SMS messaging services to clients in Australia. You can use our web, email or API based offering to reach your clients and staff easily and reliably.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

36 reviews

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Rated 5 out of 5 stars

Very simple to use

We use the service to contact parents in bulk. It saves us a lot of time and effort. It's very simple to set up and use. Thanks guys.

January 22, 2016
Unprompted review
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Rated 5 out of 5 stars

Trustworthy 100%

Finally a company i can trust to send out detailed alarms and messages to our field technicians when $2M mechanical plant equipment fails or faults. Very helpful and switched on staff.

Thanks guys.

January 22, 2016
Unprompted review
Rated 5 out of 5 stars

Great company.

Direct SMS is a fantastic service. It's great to be able to sms our clients from the computer and we also use it to schedule reminder notifications to our workers which is great, would recommend service to others.

January 22, 2016
Unprompted review
Rated 5 out of 5 stars

Great service & easy to use

It has excellent service & easy to use. We are a community organization and directsms makes it convenient & easy for us to communicate with our members in real time. It is even more critical now after letters are taking longer to be delivered.

January 19, 2016
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Rated 5 out of 5 stars

Great Business Add-on.

Easy to setup and use. Their Technical Support was extremely helpful. It has allowed us to alert our staff to customer calls so that we can also provide a prompt service.

January 19, 2016
Unprompted review
Rated 4 out of 5 stars

Thanks

great service very beneficial for our small business

January 19, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent

We have used directSMS for years to keep in touch with our clients. The platform is great. Very easy to use. And the customer service team have been great to deal with whenever we needed help.

January 19, 2016
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Rated 5 out of 5 stars

Great service.

Love these guys! Great suport service. Talked me through the whole process and the user videos are great. very quick to respond to any questions I had. system is so easy to use, even I managed it!

January 19, 2016
Unprompted review
Rated 5 out of 5 stars

SMS appointment and meeting reminders

I find Direct SMS to be simple and straightforward to use. With clear reminders of credit limits and easy to use recharge, I would definitely recommend. We have received great feedback from clients who have been impressed and grateful for the reminder sms.

January 19, 2016
Unprompted review
Rated 5 out of 5 stars

Perfect Solutions

DirectSMS has provided solutions for every conceivable scenario and have always been available and enthusiastic to help with any query. The web portal interface is extremely user friendly too.

January 17, 2016
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Rated 5 out of 5 stars

Super Helpful

David at DirectSMS was so helpful with evaluating their products before even signing up to a contract. Since signing up, we have had no issues and their SMS to email service is the fastest I have used.

January 14, 2016
Unprompted review
Rated 5 out of 5 stars

Great Customer service

I use directSMS for my marketing. Whenever I needed assistance, their support team have been there to help me sort out any issues while I'm on the phone. Keep up the great work.

January 13, 2016
Unprompted review

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