DIRECTV Reviews 3,071

When it works it's good. Right now trying to watch the Milan Olympics and it keeps freezing up. Has been happening for DAYS. I'm paying $223 a month without much in the extra department.

all direct tv product is very bad no service on time, overcharges and lot of pain from direct tv.

Switched from Dish to Direct TV about a year ago, what a mistake. Constantly loosing volume completely, loosing connection to external speakers,TV locking up, spinning center orb waiting to connect. Never had these problems with Dish. Your reviews say it ALL!!!

I have DIRECTV with Xfinity for Wi-Fi because unlike it's competitors Direct does not have Wi-Fi services with the Dish or at least I've never been offered that so I'm paying almost $70 to Xfinity for Wi-Fi and DIRECTV when they were with AT&T had Wi-Fi but they auto paid three times in one month on my checking and blamed it on AT&T which they still haven't resolved and it was them all in the while that did the fraudulent offer that if you ever do promos they will retroactively take them out but they never informed the customer that and now my most most economical package that was $84 is over 90 and actually had to have the FCC intervene and the one from the office of the president Patricia who rectified my account now is not there and there is no customer service that is accurate

Don't get direct TV they are the worst service I have ever had since Cable tv became a thing. We canceled in August 2025 while on the phone with them to cancel service we were told to send back equipment and we had to pay for the rest of the contract we were under, it was over 200 dollars and we paid it right then and there and the very same day I packaged up the equipment and mailed it back same day, I followed the receipt and made sure they signed for it. Here it is Feb 2026 and they are saying we still owe money these guys are crooks

Directv comes in breaks your tv and said its not there fault. One of the worst place to go. If anyone is thinking about get cable go to dish our else where. Trust me you be more happier.

This company is a straight scam! I called Xfinity to upgrade my cable package and by mistake reached a 3rd party vendor selling service. The agent I spoke with said they partnered with Xfinity and lead me to believe I was upgrading adding a feature. This was false they signed me up for a new account with direct tv eve. When I still had Xfinity service!. Once I found out 2 days later I had another separate service account I immediately cancelled 2 days later however they direct tv said they mailed out equipment I never asked for, 2 days of service,ya ok. Well now I’m being charged for equipment right out of my bank account. But this is the ultimate kicker.! I tried returning their equipment and they said go to the post office so I went to the post offices and they said go to fed ex do I got to fed ex and they said go to the postal office!!! Making it impossible for people without the means of transportation to return equipment that was never eve. Requested ! To in my opinion take money right out of the bank accounts of those who don’t even have service with , now this was a n eye opener for me ! This company is a scam !! Beware people beware

I have canceled my subscription with DirectTv services multiple times and paid DirectTv termination fee DirectTv keep billing my card any way so I canceled my card now Im receiving emails saying if I do not give DirectTv a new card DirectTv going to renew my contract. So here is what I have done. I filed complaints with the CFPB + the Texas AG office next I'm going to File complaints with FTC & BBB Resolution I want a letter and an email stated that my contract is terminated and that I owe DirectTv nothing.

Directv is suppressing channels like Once from Mexico where Mexico's president, Claudia Sheinbaum, informs daily the people of Mexico. To clear up fake news from attackers to the people of Mexico.

Absolute worst company I’ve ever dealt with. Number one how is your discounted TV package over $100 with ads? That’s the price of five premium Netflix subscriptions. And when I canceled the free trial, I guess something didn’t go through and when I called to see if I could get them to make it right, they said they could only offer me half discount so I had to pay $50 for a service that I canceled they only gave me a half discount because they’re failing business and that’s literally how bad they need the money any other company would’ve just given the customers a refund the customer service was atrocious they hardly could tell left from right or even find my account. I just can’t even believe this company is still in business.

DirecTV / AT&T should be mortified by the reviews / ratings by their customers. DirecTV is doing poorly as a business despite their glowing self recognition responses to our poor reviews. As a customer for 24 years - I have watched the downfall since AT$T purchased the company and am about to jump ship . Shame on you .! Tim Deese

01/26/2026 UPDATED REVIEW: I originally left a 1-star review due to a frustrating experience with DirecTV. I had to complete two “How was your experience?” surveys just to get movement on my issue. After the first, I got a call from Joe in the escalation department. We spent a long time working toward a resolution—he couldn’t honor the original offer but came close, contingent on my parents agreeing to autopay. I called back that same day with their answer, but he didn’t return my voicemail.

Three days later, after I completed a second survey and rated his follow-up poorly, he finally called back. That pattern suggests DirecTV only responds when a negative survey is submitted, which is frustrating. In the end, I got a resolution close to what was promised, plus one extra concession. I’m updating my rating to 3 stars to reflect that, but the process required far more effort than it should have.

Original Review:
I am writing this complaint on behalf of my elderly parents, for whom I serve as an authorized representative. This complaint concerns a clear case of bait-and-switch tactics, misrepresentation, & deceptive practices by DirecTV.

After canceling service, we were contacted by DirecTV’s “comeback” dept with an offer to return at a fixed rate for 24 months. I called & spoke with a rep named Daniel, who placed me on hold several times to consult with his supervisor after I requested a better rate than he was offering. Daniel finally confirmed that his supervisor had successfully combined several promotions to maintain the same monthly rate my parents had previously paid: $75.06. He stated that the supervisor would call me back to explain how they arrived at that number, for our records.

However, when the supervisor, Angel, called, she quoted a package price more than $50 higher than what Daniel had just told me she approved. This directly contradicted the agreement Daniel & I had finalized - and was only a few dollars less than the offer I turned down earlier. I asked Angel to review the recorded call with Daniel confirming his supervisor had approved of offering to renew at the rate we had been paying - $76.06. After placing me on hold, Angel returned and acknowledged the offer was made, but she was now refusing to honor it. We reached an impasse, so she transferred me to her manager, JD.

JD also confirmed that Daniel had made the $75.06 offer, that it was clearly stated in the recording & that she should have monitored his call more closely. Despite this, she too refused to honor the rate Daniel said had been approved. When I expressed that my parents were retired & wanted to keep the rate within the promised range, JD stated: “I understand if your parents have to disconnect service — not everyone can afford to be a DirecTV customer.”

This situation reflects a clear pattern of bait-and-switch tactics: a representative made a specific, recorded offer, which was then walked back by supervisors despite acknowledging what was promised. Whether this was a mistake or a deliberate strategy, the result is the same - DirecTV misled me, caused financial disruption, & left my elderly parents in a compromised position.

Furthermore, the representative was aware that my parents had an installation scheduled that week with one of DirecTV's competitors, which I would cancel if DirecTV offered me an acceptable "comeback" rate.

Daniel made an acceptable offer, we agreed to the rate, my parents cancelled the competitor's installation and then I received a call from DirecTV later in the day reneging on the rate that was offered and agreed upon. Classic bait-and-switch tactics, which are not only unethical - but it is also illegal under New York State General Business Law §396 and §349, which prohibits deceptive business practices and false advertising. Offering a specific price to induce a customer to act, then refusing to honor that price, constitutes a clear violation of these consumer protection laws. DirecTV’s conduct fits this definition precisely, and their refusal to uphold the agreed-upon rate is not just dishonest - it is unlawful.

These crooks restarted a closed account and stole over $600.00 by stealing my credit card information from AT&T without authorization.

PASATV is much more reliable and stable for sure. I will not comback again to this one..

I started service in October 2025. There was the starting promo offer. The October bill $87.11, November $113.67, December $103.04, January $137.15, February was adjusted down to $114.97 when I called to find out why the charge for January was so high. Two calls with different agents resulted in an $11.99 refund for the January overcharge. The second call, the agent adjusted the February billing to $114.97. After those two calls I contacted Vyve Broadband to discuss returning to their service. The agent guided me to the detailed billing statements on Direct TV website. As I talked my way through the details we each entered the charges, credits from each billing period. She was surprised that (A) Direct TV did not send the detailed billing with an email saying the charge would be made to your card and (B) that every single bill did not add up to as much as what was charged. We each did this twice for each bill. The results were October, billed $87.11, actual total was $65.12, an overcharge of $21.99. November billed $113.67, actual total $91.68, an overcharge of $21.99. December billed $103.04, actual total $91.05, an overcharge of $11.99. So, I called back again today and spoke to agent Ricardo who refused my request to speak to a manager or supervisor, he refused to manually enter the line items from each billing period to see that the amount billed resulted in overcharges of the actual totals. He said there was no correction that would be made to the billing and no refunds would be made. To borrow a recent statement from recent news reports " the math ain't mathin. " I have filed a complaint with the FCC today. Hopefully they are still in existence and doing the job they were established for. A consumer should be provided with the detailed statement even if they are paperless billing ( Vyve does this imbedded into the email notices before payment is drafted). A consumer should not have to manually check the math on billing statements every month. AT&T has already had Class Action suits for other things and I can see this being the next. So far, Direct TV (AT&T) owes me an additional $55.97 for overbilling. On the Customer Service reps I spoke with, the first two, a female was ok (can't remember her name) and Ali who was very good. Ricardo needs to look for another job because my review of him was not favorable. I was mostly forced to listen to him read the line by line detail of every months billing for 25 minutes. He refused to deviate from what their normal script is and simply add and subtract every line item detail to see that what I was saying was accurate.

On roku they claim you can watch directtv with 60 channels with ads for free , just for signing up . After jumping through all of their hoops , I ended up with nothing . Evidently this is only for paying customers.

Having to go through multiple sales pitches to cancel my account. The first number they give you to call does not connect you with somebody that can cancel. I told them I did not want to hear the sales speech and they proceeded anyway. I beg them to stop and they put me on hold. I was told they could not do that and I needed to get a call back from a professional. More sales pitches.

When responding to a letter they sent, it took a ridiculous amount of time to resolve the issue, and I only had a reasonable amount of time to give. First, I used a chatbot, and then I used an agent because the AI couldn't assist me. I am not sure why the letter directed me into what seemed like a never-ending process as the most convenient way to resolve my issue. If that was their best Customer Service, then I am resolved in my decision to cancel with them.

I thought I’d subscribe to direct tv streaming to try it. They even offered me a 14 free trial, but on the second day of my free trial they tried to charge me $95! That is false advertising. They are dishonest. They even tried to charge me $15 for a direct tv streaming device that I never received. Direct tv will not be included with my other tv subscription plans. They are liars. Even the representative I spoke with said she was in NY and then told me that she was in the Philippines because she forgot she told me that she was in NY. Liars about many things.

DirecTV is such a joke, the CEO of DirecTV is nothing but a money hungry CEO
People who have DirecTV can't even watch the NFL playoffs without paying more money than they already paying. It's all about the money and not about customers. No wonder why they lost so many people.