DIRECTV Reviews 3,071

I canceled my DirecTV on October 17, 2025. They have continued to bill me. When I called Customer Service, they said I hadn't canceled. I had proof of cancelation, but they would not provide me with a way to email them proof. I asked to speak to a supervisor. Brandon got on the phone and refused to listen, refused to assist, and simply said NO repeatedly. I asked to speak to someone above him, and he claimed that there was nobody above him. What a load. I will never go back to DirecTV, and I can't wait until my DirecTV Stream (I switched from the satellite to streaming service) contract is up so I can cancel that too.

I been having the same issue for the past few days, I called 1-800-531-5000, I get no where. I had direct tv in the past I didn't have a issue. Now there's a issue and wants xtra money for a tech to come fix i t.

I live in an apartment complex where DIRECTV is mandatory and included in the rent. I did not choose DIRECTV.
DIRECTV chose me. Against my will.

We were told to turn in our old boxes to receive new digital ones. I followed instructions like a responsible adult. Somehow, my box immediately disappeared after being turned in. Not misplaced. Gone. Like it achieved spiritual enlightenment and ascended.

The leasing office told me to call DIRECTV to have a replacement shipped. Mistake number one.
What followed was a masterclass in how to waste someone’s time. I was transferred to four different departments, each one more confused than the last.

Every single person acted like my situation was brand new information—despite me explaining, slowly and clearly, that:

•I live in an apartment
•The media package is mandatory
•I already have an account
•I am NOT opening a new one
•I HAVE A TRACKING NUMBER

None of that mattered. Their solution every time? “Let’s activate a new account.”

It’s impressive how confidently wrong multiple departments can be at once.
Even after explaining that the only thing I personally pay for is a sports upgrade (the apartment covers the rest), I was transferred three more times. The final agent—clearly exhausted by the burden of listening—hung up on me. Bold move.

After my brain rotting calling, I tried their automated chat bot, Eva. I asked Eva ONE thing: where can I leave a written review on the website?

Eva responded by repeatedly asking if I wanted to speak to a live agent. I said no.
•Eva ignored me.
•I said no again.
•Eva ignored me again.

Eva could not help me leave a review… but she was absolutely relentless about refusing to answer the question I actually asked. If gaslighting were artificial intelligence, her name would be Eva.

So let’s recap:
•Mandatory service I can’t cancel
•Equipment lost on their end
•A tracking number nobody understands
•Four departments playing hot potato
•A chatbot stuck in an infinite loop
▪︎Repeated attempts to sell me something I explicitly said I don’t want
•And a customer service call that ended with a hang-up

This isn’t customer service. This is an endurance test.

If you enjoy being ignored by both humans and robots, repeating yourself until you question your sanity, and being transferred like a bad phone call in 2006—DIRECTV is your company.

For everyone else:
Run.

i was not able to update my credit card because it kept throwing an error with the address. Terrible!@

An agent back in December attempted to assist me in closing my late father's account. They indicated that it had been done after I sent over a copy of the death certificate. Fast-forward to now and I find out they failed to cancel his account and instead are trying to charge us for the next month. I had called their agents and I've chatted on their website to get his account closed. It's ridiculous.

I joined Direct TV for a 2 year contract. I did let them know that I would be seasonal and had the option of pausing Direct TV each spring until going to my winter destination. However even though my 2 year contract has expired, and my price doubled up to $199 monthly, I was still obligated to their contract time frame until May 2017. Seems very unfair as if I am under their contract I should still get the fair pricing of $100. Will never use Direct TV again.

I've had fubo I've had Hulu live TV and I've had YouTube live TV which was easy to sign up for this was a nightmare at the try and sign up on the web for the streaming services and the free trial 5-day free trial I'm I gave up after 20 minutes and I didn't want to talk to someone on the phone cuz I've been hosed by phone companies add-ons that sales people somehow added on

Their billing policy is horrible the charges outrageous. Their customer service is read off a piece of paper. They just keep getting worse and more expensive.

I hate this network. I have to unplug my TV every time I stream the app; it constantly shuts down the TV and tells me to upgrade. This sucks, and those in charge are not doing anything about it. I pay a lot of money to watch cable, and due to the area I live in I am stuck with this sorry cable company.

Didn't feel like phoning or chatting with AI so I'm providing feedback here. Choosing movies would be much easier if we could FILTER or SORT on topics, dates, price, etc. I don't want to spend hours clicking on hundreds of movies that I'm not interested in because it only shows the title.

Complete trash customer service they sale you one thing charge you double and customer service is done by uneducated overseas liers

Very poor customer service, 45 minutes to get a live representative 35 minutes working with the AI trying to fix my remote once I got a live representative. They could not help me wanted to disconnect part of my service. But they would not, they could not fix my remote nor replace it very poor customer service, very poor service.Overall should not have to wait and fight to try to get a live representative.Could not even give a 0 star.That's what they deserve

I've been a customer with DirecTV for 10 years at least I called the loyalty department today to talk about a discount for being a customer paying $6,400 a year for their services the lady I spoke with was very rude she yelled at me and she even spelled EXTRA because I have the ultimate package and she was arguing with me I had the extra and she was like you have the extra yelled it and spelled extra they used to Value their loyal customers not anymore I tried to speak to a guy a few months ago and he was rude too oh well looks like time to find a new provider and since AT&T is with them now I'll switch to T-Mobile and they can keep their cell phone service all three of them too. I just looked on my email from them it says I have the ultimate package I used to like AT&T not anymore I've been with them 20 plus years bye bye AT&T and DirecTV I'm not paying that kind of money and then talk to you like that

They kept charging us for equipment we returned, even after we provided them with the usps tracking number, and they verified that they received it. Every few weeks, there would be a new charge. Took hours on the phone before I blocked them on our credit card. This is corporate fraud.

I am so tired and fed up with AT&T and Direct TV! The reasons are too numerous to mention! Beware!!!

Back in October of2025 I was told that I would get the deal they were promoting for free sports pack for 6 months. They have charged me $14.99 for every month since. Back in October of 2025 DIRECTV sent me 3 emails to confirm the changes on my bill with the free sports pack. I keep trying to bring up these emails and DIRECTV won’t allow me to see what the changes were in October because they keep showing the charges for my last bill. In fact now when I try to open the October emails they sent me they won’t let me even open them because when I try I get the part where they say it can’t be done due to my internet connection. But hmmm I am allowed to open all my other emails from them. I keep telling them they offered that promotion to me for 6 months of the free sports pack but they are lying and said they didn’t! Really? They are so greedy they can’t even honor their own promotions to their loyal customers for many years? So it’s time to get out of this greedy business!!!! Also they offered this promotion on a t v commercial LOL those stupid Stupid people!!!

DirecTV is a terrible company. I don't know if they have incompetent executives or lazy people in middle management coming up with ridiculous policies, but the way they operate should be an embarrassment to anyone who works there. First, I was trying to create three separate streaming accounts because I have 3 rental properties where I provide all utilities to the residents. After creating the first two and using the same credit card on both, I tried to set up the third one and was given an error message that DirecTV will only allow you to use the same credit card on 2 accounts. Why???? This seems completely arbitrary. They will let you use the same credit card for 2 accounts, but not for more? Do they think this someone cuts down on fraud? That is what the zip code and CVV code are for. So, after receiving the error message, I use a different credit card, but it gives me an error message for that one also, telling me it couldn't verify my credit card information, whatever that means. I ended up spending more than 4 hours on the phone with multiple customer service representatives, which is outsourced to foreign countries where some of the employees are difficult to understand because of their heavy accents. I was told my several CSR's that there was nothing they could do to fix the problem because reading through their scripts, they did not find an answer to my problem. The only answers I received was that I would have to set up a new account, but I could not use the same email address as I used for the account that could not be set up properly. Again, why? If the account can't be set up, delete it and let me use my email address to set up another new account. The CRS's again told me they couldn't delete the account, but that it also couldn't be used. I finally contacted the sales department in hopes they could help since this was a new account. After more than an hour on the phone, including speaking with a supervisor, the sales representative also concluded that for whatever reason, the new account could not be used as DirecTV would not accept any credit card I tried to use to set up payment. To add insult to injury, DirecTV asks you to verify your email address and backup email addresses so you don't have to use 2-factor authentication methods every time. However, in attempting to do this on the two accounts that were set up properly, after verifying my email addresses on both accounts by sending emails with authorization codes that were entered, DirecTV then locked me out of both accounts for 24 hours saying that they could not verify my identity even though I had logged into both accounts with my credentials I created and verified both the regular email address and backup email address. It is impossible to speak to someone in the United States who knows how to think outside the box or do anything other than follow a flow-chart and try the solutions suggested in the script they are provided with. Their new AI assistant makes you go through countless options before you can even be transferred to a call center halfway around the world. This is just stupid. I am canceling my 3 new accounts and returning to Fubo. At least they let me use the same credit card to pay for as many accounts as I want to create and they don't have ridiculous authentications requirements that appear every time you log in. It's no wonder that AT&T wanted to get out from under this bad investment. Someone at DirecTV should really reevaluate some of their policies and get rid of ones that cause customers to become frustrated and seek service from competitors.

Might get better since TPG Capital bought Directv from ATT..

First of all, when Matt came to the door, we were in a difficult situation. My 84 year old husband had fallen durning the night, and I couldn't get him off the floor. Matt graciously took charge and got him up and in a chair. We had spent most of the night trying to get him up, but couldn't. He wasn't hurt, just weak so we didn't want to call 911. Matt saved the day! Then he helped us figure out what the best way to get the 3rd Tv going in the sick room so my husband could stay in bed and watch TV. So helpful and so kind. He gets 10 stars from us. Jack & Carol

I really wish I could give them a 0. Don’t get involved with this company. They offer you *UP TO* 30 days free but then hide the details in the fine print. They are incredibly misleading. Their customer service is nonexistent. They will not give you a refund no matter how sound your argument is. Plus, they make you pay $10 a month for their little dongle. Choose someone else, getting involved with DIRECTV is not worth your time or money.