DIRECTV Reviews 3,071

I have been a customer for over twenty years. Had a problem in July. It’s now middle of August. Still not fixed. Cancelled my service. Spent hours on the phone and still not fixed! Never use them. Spent 10 dollars a month for the them to cover all problems for over 20 years. Haven’t had my complete service for over two weeks. Worst ever! Do not do business with them

Cancelled the service and will never do business with them again

Have been a long-time customer of Direct TV. We've cancelled our subscription to their service. We've found that the selection of movies that are free are mostly 2nd rate, and repeat themselves for months and months. Free TV often has better quality, and more popular movies than Direct TV. The service is expensive for what you get. Direct TV used to offer a free pay-per-view movie once in a while, but no offers any longer. We've found that there are much better alternatives, and that we were way behind the technology. Satellite TV is probably a great alternative if you live way out away from civilization, but it hasn't kept up with more progressive services.

Nothing ever easy. End up on the phone for an hour getting the runaround. Usually someone in the Philippines that are nice but inept. I feel for them working for this company. I'm seriously considering putting up an antenna and getting free TV. Anything is better than this.

They placed a large 4’ by 4’ metal base with 4 plastic tubs that hold water on to hold the dish and now they won’t pick it up I rent and can’t leave it here. I can’t afford to have it taken to the dump so I guess I will do what everyone else does and dump it on the side of the road.

Could not get Direct TV to turn on. Spent three hours yesterday trying all the troubleshoot suggestions. Tried again today before calling Tech Support. Most of the half hour I was on the line I had to ask the individual to repeat what she said because I could not understand her. I followed all the steps she gave me with no success. I am in my 70's and asked if there was some way I could have a local tech rep come to my home. She said no and that I would have to hire some tv service repairman. I am paying over $125 a month for this service and now when I need assistance, Direct TV will not help me. I will be looking into other tv alternatives.

This is the worst company ever. I dropped them years ago 😞 but my mother stayed know she so upset with them. They keep raising the price she is a senior citizen on fix income. I have ask for them to help her because she lives in the country so she needs something to look at. They play the same old show's charge her high rate. Just sad please we are filling against them .....

In my last bill I noticed a disturbing increase. I am NOW being charged an additional $15/month for a service I did not request and do not use. That's a $180 annual increase. It's called "Advanced Receiver Service." I have been a loyal customer of DirecTV (formerly owned by AT&T) for over 10 years now. I live on a tight budget (sole income from Social Security) and this is a big hit against my income. This company has forced me to seriously consider dropping their service for a competitor, and I am extremely serious about leaving this company. According to management, they cannot override this new charge - they have decided it's in their best interest to potentially lose thousands of customers to collect the additional $15/month. Well, I'm one of those customers. I have spoken to customer service and asked for management to get involved only to realize there is nothing they can do, according to them.

For those considering DirecTV as a viable option for television service, I strongly recommend signing-up with The Dish Network or another reliable service at an affordable rate.

As for me, it appears I will be leaving this provider due to their new price increase. What a shame. Management has decided to jeopardize their loyal customer base in exchange for a $15/month additional fee which customers have not asked for and don't use.

It would not surprise me this new, additional price increase will drive customers away from DirecTV and ultimately force this company to change their policies before they file for bankruptcy.

To all those out there considering trying Durect TV I wouldn't do it. Service is Horrible, we where sucked into a 2 year contract that we weren't aware of. When they came out to our area of Morristown TN. We are CANCELING abd paying the Cancelation fee. Just to get rid of it. Save yourself some aggregation and don't sign up with them. We are also Contacting the BBB. HORRIBLE SERVICE

We have had Directv for a number of years. During that time Directv's quality and customer service has gone down the toilet. They have removed programs from the packages we have purchased. We have never missed a bill payment.
It is a good thing my wife deals with these crooks. Directv Service now SUCKS. We had Dish TV and had the same experiences. Good to start with and goes down hill from there.

We have tried everything we believe is possible to even maintain our service without success. I would dump Directv in a heart beat because I believe Directv is part of AT&T and that company is so big that they don't give a shit about their customers.

I do NOT recommend either Dish or Directv.

So, I bought their general pack not long ago, and at the time (just like you sign the terms and conditions for any general subscription based platform) I signed their terms and conditions, knowing that the free trial would expire in a few days, and a day or so before that happens, I will receive an email about the same if I wish to cancel the subscription. Fast forward to now, (having previously used the service for a combined total of once for an hour of watching a wnba game) I've received a charge on my credit card, and told them that 1) I hadn't received an email whatsoever from them about it 2) the charge is still pending so it can be cancelled, and that no one in their right mind can remember the number of days any of their subscriptions free trial lasts. 3) I tried to cancel the subscription when it was during the free trial (I remember this because this was prior to when I got charged on my account). Inspite of putting forth my argument to both the associate (very disrespectful by the way) and the supervisor, they still won't give me my refund back and cancel the account, saying that the billing cycle was over two days ago (keep in mind the transaction is still pending and was made today), and that I did receive an email which was a long line of images with small text at the bottom mentioning which date the free trial ends. Absolutely horrible customer service, and will never buy any services from them ever again.

Zero stars! I called to help an 80 year old man on his deathbed help cancel services as he will not be using them and currently in a hospice house. I thought the representative was being nice asking about his favorite channels and seeing if he had access to them there (we informed him of the entire situation that he was ill and dying) . The pos was actually trying to sell him service and transfer it there. I told him no he wants the services discontinued entirely. Once we were able to get him to stop trying to sell a dying man service he stated there was an early termination fee. Under normal circumstances I would never question that policy. I asked if there was any exceptions or waiver due to the situation and this man said because he could potentially still have service we had no options. I personally will never do business with Directv or AT&T due to their lack of humanity trying to take a dying man’s money!

If I could give them a -10 I would. I just got hooked up on Thursday and they’d already taken the money out +$37. I cld and they said it was this n that and taxes a Im going to call the FCC next week and see if there's something I can do. This is Unbelievable.

I am still angry, please consider that when you read this. When I called Directv about my account, I found your representatives to be cold, uncaring and insulting.  I first subscribed to Directv after my husband passed away and I retired. That was over 20 years ago. At that time it was a satellite service. Your representatives were helpful and caring - when I moved they were kind and helpful. When DTV began the streaming service I tried it. The service was pretty good, not as good as the satellite but suited my basic needs. Customer service was not good, as in the past, but passable. 

I am 82 years old and a few months ago I suddenly became extremely ill. I will not bother you with the details but the hospitalization was long, intensive and necessary. I am not fully recovered and it is doubtful that I will ever be.  My hospital bill was 6-figures. Then came a $10,000.00 ambulance bill because I had to be taken to a hospital with specialized services. Still coming since then are the doctors bills-at least a dozen of them so far, none of them lower than $2000. That's what happened to me, BUT WHAT HAPPENED TO YOU DIRECTV???

I could no longer afford or was physically able to live in my house and had to move out. I guess the problem is that I survived. Had I died you may have not charged me the full penalty for not completing the 2 year contract term. I spoke with two representatives the first one could not make the needed changes. Your second agent suggested that I should just complete my term to avoid paying the fee (a cost approximately $1800). Yes, we discussed downgrading my services but it didn't help much (why was I paying a "sports" fee-I don't watch any sports) & after dropping Max, etc. the charge was still $100+ a month.  DTV did away with my loyalty discount (which they would not renew in any amount at all). So I told him to cancel the entire account. What a cold person he was, he must have ice in his veins. I rarely cry about things (except maybe a death in the family) but he had me in tears before I disconnected the call. How was that for good customer service?

When and why did you establish your "no exceptions" rule?  Was it TPG?  I've not heard anything good about that private equity group. Things have changed too much since when I signed up 20+ years ago. Yes, it is a Complaint! There should always be room for an exception. I used to tell people about your service because I did like it. That is done.

To add insult to injury, I received an email yesterday asking that I return your equipment. I did that weeks ago and have the UPS paperwork to prove it. I did request confirmation of receipt but it was not acknowledged by DTV. AND, yes you have already put a charge on my credit card for your excessive penalty.

Because you charged that large cancellation fee to my credit card, I will be telling everyone the way you treated this old lady and will highly recommend they find services elsewhere. I may not have a large impact on your service. But I will always be willing to warn anyone about your customer service practices, excessive fees and how your service has declined over the past 20 years as a loyal DirecTV customer and, the callous way I was treated. 

Alice Dixon, former subscriber

Worst program schedule iv ever seen.. 47 channels of trash !!!!

Wish I could give less than 1 star. Worst tv provider. I was a 15 year customer. The last 4 years. Play games with billing. Pricing increases then temp discounts and then they drop off and have to start all over again. If anyone is thinking about this company. Don’t. Find another option. Their customer service is terrible. They play the game don’t care. Some reps are rude as well. Stay far away. Sad they don’t care about their customers.

The price fluctuations are mind boggling. As of 6-24-25, Direct TV with Internet is showing 175.00 per month for ultimate and 242.00 per month for Premier!

Anyone with insights or feedback, please chime in.

In November 2024 I ordered a new remote from Directtv. PERIOD! I remember the person I spoke with offering MAX/HBO and saying no. The fact is I have MAX/HBO with a DisneyPlus/MAX/Hulu package. So why would I say yes. I am a very busy person & mistakenly believe I'm not being billed FRAUDULENTLY. I found a 16.99 fee on my bill WHICH IS PAPERLESS. Now I realize it was switched to paperless without my knowledge. So, I hadn't seen it, until yesterday when I decided that I need to lower my cable bill. Directtv will not credit my account for 7 months of FRAUD! JUST ANOTHER BILLIONAIRE CHEATING AMERICANS 16.99 @ A TIME!!

We switched to direct TV about 2 months ago. We were promised a $200 rebate after 30 days. We called today and they told us that was incorrect and it is only a $100 rebate after 90 days. We read the email back to them that they sent us and they refuse to honor it. We have had nonstop issues with the system as well. The Direct TV needs to be rebooted at least 2 times a day. DO NOT GO WITH DIRECT TV!

Today,I called Direct tv,to talk about my
bill,an complain! However,after speaking w/the refreshing,an knowledgeable Kail.I
hope I'm spelling it,correctly...she not,only lowered my price put added new
channels,at 50% for 90,days.She made me,feel that they"appreciated me,as their
customer.The,customer service is exceptional.The programing,equipment is
state,of the art.I,not getting several streaming services,or other"less"services,sadly they all have a"catch" from,service issued,to price hikes,an far more.No,thanks I simply call,
Direct tv!!! My,creed we pay for what we get.KB

Had to months choice say I owe $35 rip off