DIRECTV Reviews 3,071

Horrible experience with direct tv stream I do not recommend there payment system is by far the worst system I can’t pay my bill in advance which sucks because that’s how I pay my bills all the time with other streaming platforms do not purchase direct tv stream

I have been with Direct TV for well over 15 years. During that time I have paid my very high bills on time without fail. After calling in several times this year with problems with equipment I have had since 2017, I was never offered updated equipment. We decided to switch to Dish Network and found that we got the same services for substantially less. When Dish Network was installed during my billing period I called to cancel and was told that I would not receive a pro-rated refund. Fine, just cancel and I sent the equipment back to the address that was provided to me by their customer service. Weeks later, I get a notice that I need to return my equipment ?!?! AND a bill for MISC CHARGES in the amount of $160.21. I have called and gone through the nightmare that is their customer service telephone system and was told repeatedly in the intonation of a robot, that "I'm sorry, but there is nothing that I can do." I had not closed the door on going back, but that will never happen.

its 2025 and the highest quality you can stream on a browser is 540p.

On May 17, 2025 my satellite service failed and reported the error code. She was unable to assist or solve the problem and they sent me a new access card which I received May19, 2025 but that did not work, so they sent me a new receiver and access card, that did not work either-“The guys in the back room said it was issued to someone else,” the technician told me. Not sure why they would send me a new receiver that was assigned to someone else.
I was told a technician would be at the house at 4:00 PM on May 23, 2025, but he arrived after 1:00 and I was not home as I planned on being there after work as I was instructed. Therefore, I was rescheduled for May 28, 2025 and had to take a half day from work for a technician to be at the house bwtween12:00 and 4:00 PM.
No one arrived, no calls. So I called customer support. I was told that the technician did not “have the correct equipment.”, Really? He did not have his waffle maker? His expresso machine not correct? You are a satellite TV provider.
After a half hour conversation with someone in the Philippines, I was told that they could reschedule for another day. I refuse to take another day off work for your technician’s convenience.
Because of this, you lost a customer of over a quarter of a century. I am now with Xfinity.

BBB complaint filed 5-28-2025 through website.

Contact the directv, about debit card. That was no longer good I had to wait until he got in the mail to get another one. In the meantime, the lady says, well, I'll just send to your contract. And I don't have a contract lady says, oh yes, you do you have a 2 year contract? I said, I didn't know that then I got the streaming. didn't tell me I had a contract. He said it was streaming. There was no contract now how you're doing this. I saw the tablet for a phone in the meantime, I was also signing papers saying that I accepted the 2 year contract, which I did not know nothing about. But my point is that when I done this, the lady told me that even though your debit card Is dead? What we can do is just push it through. We'll get our money. That's gotta be a concern to me. That's stealing money, which is illegal. another somebody's bank account. I did call BBB and got some response, but I'm not satisfied with one. The response was the lady told a lie. to the bbb she covered up the real truth about the conversations. She says she's reviewed the conversations and she didn't hear anything about pushing anything through it. I'll see it. Yep, and did you hear the part where he held knock $,40 off my next bill? After I told her that it was Illegal to take money out of somebody's account. When the debit card is dead.

On June 5th I made a payment in the middle of making the payment.The website went down Webpage no longer available.I waited a few minutes.Resubmitted the payment in <3 minutes.I got 2 emails confirming both payments when I call directv to have.One of the payments returned I was told they would but it would take up 5 business days When I called to check on the refund status. I was told there would not the overpayment for the next billing cycle. I paid June's bill. My next bill wasn't do for 22 days. And they refused to send me a refund. I have big one dam for over 20 years and I will start looking for a new provider. I don't like being lied to or being taken. Advantage are tough for everybody. $230 was a lot. For me to lose

When you have to delete then re-install their app at least 10 x ‘s a week, I think you would say there is a problem. This despite having 200 g fiber cable for internet. I can’t even find a place to talk to a person on their website. We are finding another streaming service.

I have made an appt 3 times for a new hard drive and all they do is bs me. No shows ! They are the worst and for 3 weeks no service .They are liars and only have help off shore not even in the states. Liars! They called they were on the way and never showed up. I pay $200 a month for what bs. They are liars and the worst
Are am switching asap!

I’ve been with DIRECTV with over 40 years and they are very very inconsiderate people when you try to work with them even though you’ve been a customer that long they have no compassion for you whatsoever. I see why everyone is going to other things, but sometimes when you’re older, going to other type of streaming and stuff is just not the answer. so therefore, I would not recommend DIRECTV to anyone because they give very few discounts and their service. Customer service is very let say not understanding.

I have been a customer for over 10 and they keep raising the prices. I called to speak with them and no help. Planning on switching

If I could do less than 1 star I would. Customer service is bad. Never on the call less than an hour. Highly disappointed in Direct tv.

We signed a contract for internet service with AT&T and were told that they could offer TV as well. The service was not as promised, so we cancelled our subscription and are now charged a $500 penalty from DirecTV! DO NOT USE THIS COMPANY!

Ever since you did the update Direct tv is horrible. Taped shows will start over for no reason, local networks burst in, it takes a day to delete a show, the guide is messed up. Why? Why?

⭐ 1-Star Review

I’m extremely disappointed with DirecTV’s cancellation policy. I called to cancel my service, but because I did so after the new billing cycle started, I was charged for an entire month that I won’t even be using. They do not prorate or offer any kind of refund, even if you cancel just one day into the new cycle.

This feels like an unfair and outdated business practice that punishes loyal customers who are simply trying to end their service responsibly. Most modern companies offer more flexible and customer-friendly policies. Unfortunately, DirecTV does not seem interested in supporting its customers once they decide to leave.

I would strongly caution anyone considering DirecTV to read the fine print and be very careful with their billing cycles. I won’t be returning as a customer, and I will be sharing this experience with others.

I had been with Directv for over 20 years. Every time I called to cancel they came back with a "discount," which never really decreased my bill. How about stop charging me to rent old equipment and charging me $15 for a new remote after I have been a longstanding customer???

I stayed with DTV as my Dad who is older liked certain channels but then those channels continued to dwindle as we continued to be charged the same price.

On another annoying note, charging $7 per box when our boxes are over 10 years old is unbelievable.

Done with DTV and it feels really great!

I had satellite before I moved last year and didn't have problems. Can't have satellite here, so it is the streaming app. It is complete TRASH! It will freeze up, restart over and over and over during live shows and recorded shows. It will say No Internet Connection or If your internet is congested,your video will be slower. You call Directv and they immediately want to blame my internet. Nope! I can run, Netflix, Hulu, Paramount Plus, Disney Plus and others with no issues. I can play my PLAYSTATION 5 with no issues. They won't send me a thumb drive for the streaming app that they used to use. They want to charge me $106 for it. NOPE! I spend $162.00 a month for what? To try to watch an hour show and have to fast forward 20 or more times? Or to pause it and go to do something and come back and it started over AGAIN. I am about to change companies if they do t do something about it. It's NOT my internet.
Which day did I experience this? Since Jan of 2024! Not just one day. LOL

If I could give it zero stars I would it is really that bad. We were with dish for over 10 years. Never needed to switch but was scammed into 1) the promise to pay of our old contract/bill 2) a $300.00 gift card. However now being with them for 1 year. They have not honored any it. Despite the numerous phone calls and being on 3 way with dish as it got to the point we were almost going to be in collections for a bill direct tv promised they would “take care of” long story short they didn’t honor there promise so we paid off our contract and bill so we weren’t in collections. And to top it off never received the $300.00 reward card. Now they are claiming there was a deadline to receive it so it’s past that so we will not get that either. Total scam I’m in shock that they get away with this being a known company. There customer service is nasty and could care less about any promises made nor even that your a customer. Just whatever you do to avoid this nightmare run as fast as you can if it sounds too good to be true it usually is. This is a scamming company at best.

The service is too bad. They don't care about their customers. Don't signup.

I've been without service for 3 weeks due to equipment failure. I call they tell me I will be contacted within 72 hours and they never call. I'm on my 5th consecutive 72 hour period with no response to when they will come and fix my system. Very frustrated!

I was astounded when I witnessed my brother’s personal struggles with DirecTV. To my surprise, when I decided to help him and turned to TrustPilot, I found hundreds of similar negative experiences. These experiences clearly indicate that the company is profiting from fraudulent practices.

My brother was a customer of DirecTV for many years. When he decided to buy a new home, a decision was made to switch to Verizon Fios. My brother called DirecTV to cancel his service and that is where the runaround began...

To begin with, customer service made it impossible for him to cancel outright. The agent sweet-talked him into temporarily suspending the service for 6 months. My brother was not interested. The agent then said she would send out boxes to return the equipment, but would take her time doing so, for my brother to rethink his cancellation. Again, my brother only wanted to cancel. He did not agree to a 6-month suspension that included reactivation afterwards.

Return boxes were sent. He returned the equipment in under 6 months. As far as he knew, he was done with DirecTV....or so he thought...

Recently, he was inundated with bills and then collection agencies saying he owed over $500 for DirecTV service he used -- service he couldn't have used due to returning all the equipment.

And you would think something like that would be easy to explain to DirecTV and have remedied. No Sir! They wouldn't hear it. They accused my brother of agreeing to a temporary account suspension that reactivated 6 months later. They didn't care that my brother returned the equipment, rendering him unable to receive service.

In fact, DirecTV told him that while the agent who handled the cancellation could have made a mistake in the way she logged the conversation, the fact that it can't be proved takes responsibility off of DirecTV. That's a horrible thing to say to a customer.

So, although DirecTV has receipt of returned equipment, they are still going after my brother for reactivated service he did not agree to. He has tried to plead his case many times over, and nobody -- but nobody at DirecTV wants to hear it.

Then I came to TrustPilot to write my complaint, only to find hundreds of others like it. That shows me that there is a concerned effort by DirecTV to make money through fraudulent billing and cancellation practices.