DC Capital Reviews 

120
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, empathy, and clear communication during stressful situations. Reviewers note that the team works efficiently to clean properties thoroughly and install necessary drying equipment promptly. Many people emphasize that dealing with these professionals brings reassurance and peace of mind. Some reviewers were not happy with occasional communication gaps, delays, and lengthy processes. A few customers also noted instances where technicians were uncommunicative or lacked initial information. Additionally, a small number of people felt that certain aspects of the work remained incomplete.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, hard work, and clear... See more

Service

Reviewers highlight positive aspects of service, noting that teams are professional, efficient, and arrive... See more

Customer service

People report positive experiences with customer service, highlighting frequent and excellent communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a major leak from a burst mains pipe under our house. DCC have done a great job drying everything with fans and dehumidifiers. They have visited every week and kept us informed of progress. Hap... See more

Rated 5 out of 5 stars

During one of the most stressful moments I’ve had to deal with, their professionalism stood out from the very first interaction. They were patient, understanding, and incredibly organised, which took... See more

Company replied

Rated 5 out of 5 stars

We cannot praise Disaster Care highly enough. From start to finish, they were highly organised and professional. They kept us informed on what was happening every step of the way, worked tirelessly... See more

Rated 5 out of 5 stars

They-yazen RK Adam and his team, Ahmed and Josef arrived this morning to cope with the after effects of a long term leak from a cold water pipe in the cloakroom. They did a first rate job cleaning u... See more

Company replied


Company details

  1. Water Damage Restoration Service
  2. Fire Damage Restoration Service

Written by the company

Welcome to Disaster Care Capital, your trusted partner for all your property restoration needs. We specialise in professional restoration services for properties damaged by water, fire, storms, mould growth, black water, and sewage. With our expertise, we restore your property and its contents back to a pre-loss condition ensuring a swift recovery process. Founded in 2017, Disaster Care Capital was established with the goal of providing professional restoration services to both the insurance and private sectors. We have quickly earned a reputation for excellence in the industry, delivering reliable and high-quality restoration solutions. Our dedicated team of IICRC certified technicians brings over 20 years of experience to every project. With their extensive knowledge and skills, they have successfully handled numerous restoration projects both in the UK and Dubai ensuring efficient and effective outcomes. Our experienced and IICRC-certified team of technicians is equipped with the latest tools and equipment to handle restoration projects of any scale. No matter how big or small the damage, we have the knowledge and resources to address it effectively. Trust Disaster Care Capital to be your reliable partner in restoring your property to its pre-damage condition.


Contact info

4.8

Excellent

TrustScore 5 out of 5

120 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(120)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional team and work

Extensive leak identified and was fortunate enough to have disaster care come and do an amazing job to dry my property. Rahed and team were exceptional and explained the process well. They went above and beyond!

April 17, 2024
Unprompted review
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Rated 5 out of 5 stars

Following a serious leak under our…

Following a serious leak under our property disaster care (appointed by our insurers) came in and quickly identified and resolved the problem. We had extensive flooding but with their equipment the matter was resolve very quickly.

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Professional Care

Raed Abdeen and his team at Disastercare Capital were efficient, quick and went out of their way to make a traumatic fire related accident as bearable as possible. Raed, thank you so much for helping my family and I, get through it. Thank you for your great advice and guidance, as well.
Dina Masri and Family

March 10, 2023
Unprompted review
Rated 5 out of 5 stars

Super professional and efficient business to resolve floods in your property

We suffered from a flood in the basement of our property. The team at Disaster Care have been notably impressive from start to finish during the whole drying process.
Raed has been incredibly professional, polite and transparent with projected timings / advice etc.
Should you ever need such a business to sort out your post-flooding mess, I would highly recommend them.

December 28, 2023
Unprompted review
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Rated 5 out of 5 stars

Great customer support

Great customer support: the specialist provided me with a free consultation over the phone.

Fast turnaround time. I ordered Mould air test and got results in 24 hours.

Reasonable pricing.

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

Went above and beyond, excellent work

Disaster Care helped me when I had a leak in my flat, first by removing my belongings to storage then by stripping the black mould that had built up.

They turned up on time, calling ahead to let me know they're coming - the one time they were late they called well ahead to let me know that they were running late and when they would arrive. Everyone uniformed, polite, taking excellent care of my belongings and flat.

A special shout-out to Sam who went above and beyond to really help with the mould problem - amazing work!

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

DC Capital tackled and cleared extensive damage within 1 day

DC Capital exceeded all my expectations From start to finish, their service was impeccable.
They were so professional
They tackled and cleared extensive damage within 1 day
They really went the extra mile to ensure that everything was perfect.
I am genuinely delighted with the outcome and highly recommend their services.

October 30, 2023
Unprompted review
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Rated 5 out of 5 stars

Your one stop drying out company!

Being a building contractor in the trade for a long time, I highly recommend Disastercare for any drying out requirements. They are professional, friendly and always keep to appointment times. I highly recommend them!

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

Very professional team

Very professional team. My flood occurred late on a Friday evening and Disaster Care Capital took care of everything really quickly. By Saturday morning, they had sent a technician to fit drying machines and produced a comprehensive report that we could share with our insurance company. Highly professional team and I would recommend to anyone else in a similar situation.

October 6, 2023
Unprompted review
Rated 5 out of 5 stars

Disaster Care Capital…

The loss adjusters appointed DC Capital on a Friday afternoon after a flood and the boss himself took the trouble to come straight away to install de-humidifiers etc. This was quickly followed by an electrical check and then constant visits over the next eight weeks to monitor the drying process. Very thorough and competent. All very nice guys. Obviously a very successful business and deserve to be. I couldn't fault DC Capital.

August 11, 2023
Unprompted review
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