Disc Makers Reviews 6,848

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 468 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and services received, often highlighting the professional and excellent results. Many people appreciate the helpful and knowledgeable staff, noting their expertise and willingness to assist throughout the process. The customer service is frequently described as outstanding, with consumers valuing the clear communication and quick responses. However, some customers experienced issues with product quality, such as crackling sounds in audio or thinner cover materials than expected. A few reviewers also mentioned a lack of personalized communication regarding delays and defects, leading to dissatisfaction with the updates provided.

What people talk about most

Product

People report positive experiences with product quality. Many customers praise the high quality of the final... See more

Quality

Customers consistently note positive experiences with quality, praising the high-quality final products,... See more

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

Consumers find service to be positive, with many praising the fast, professional, and attentive support... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The communication was perfect throughout my experience, 1st timer and concerned about almost every aspect of this project...not to worry, Trevor was always available and ready to help figure things ou... See more

Company replied

Rated 5 out of 5 stars

The record is very good quality. "Experience"-wise, as a customer overall, I would say this: I notice and appreciate that these are human beings who know what they are doing are manning (and woman-in... See more

Company replied

Rated 5 out of 5 stars

The team is eager to help me get every detail right. Every time I need help, Craig was right there with the answers I needed. Product is pro-level in every aspect. Sound was not coloured in any way... See more

Company replied

Rated 5 out of 5 stars

Auburn Street- Great communication during the set up phase with attention to details. Amazing Team & an awesome project from start to finish! Thank you for your expertise in producing our Album “ AUBU... See more

Company replied


Company details

  1. #5 of 24 best companies in Music Store
  2. #36 of 103 best companies in Hobby Store

Written by the company

Since 1946, Disc Makers has been the leading independent manufacturer of CDs, DVDs, and custom vinyl records for musicians, filmmakers, and businesses. We specialize in CD & DVD duplication, vinyl pressing, replication, and custom packaging, supported by state-of-the-art facilities near Philadelphia, PA. Our services include mastering, graphic design, multimedia authoring, and a wide selection of packaging supplies. Beyond discs and vinyl, we offer posters, download cards, and music distribution. With decades of experience, Disc Makers is your trusted partner for high-quality media production.

At Disc Makers, we guarantee the best prices and your complete satisfaction.

If you are not satisfied with any of our products or services, we’ll make it right. Guaranteed.

If you are not satisfied with any of our products or services, we’ll make it right. Guaranteed.
At Disc Makers, we know that making professional discs can be a significant investment. We want to make sure you’re thrilled with your purchase. That’s why we’re the only disc manufacturer in the world whose discs come with a 100% satisfaction guarantee. If there’s anything about your Disc Makers product or experience that you’re not happy with, we’ll make it right. It’s as simple as that. For full details, please visit http://www.discmakers.com/guarantee

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 5 out of 5 stars

First class oroduction

Great support in helping design my project.

January 29, 2026
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Reply from Disc Makers

We are so glad we could assist with your project's design. Thank you for your positive feedback; it means a lot to us. We can't wait to help with the next one!

Rated 5 out of 5 stars

Everything was spelled out very easily

Everything was spelled out very easily. It was easy to go in and add and edit and directions were clear and concise. Thanks for all your help.

January 28, 2026
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Reply from Disc Makers

We're happy to hear that our clear directions and easy-to-use interface helped you add and edit information effortlessly. Thank you for your positive feedback; we appreciate it! We'll be here to help with the next Jim Fine production!

Rated 3 out of 5 stars

Bad graphics issue

Overall, the cd jewel case project was done well and on time. However, upon receiving the shipment and opening the box, there were critical elements missing from the tray card artwork. I know it was there when I uploaded it. I used the real time proof option, most certainly would have seen the issue.
My account CS, Matt, was really good in the process to try and rectify the situation, which ultimately would be myself blade cutting the shrink-wrap, pulling out the jewel case, disassembling the tray, putting in a new tray card and reassembling, try to slip the cd back into shrink-wrap to at least protect them.
This is an incredibly arduous task.
Now, upon re-uploading the artwork, this time there was an email art approval sent. Lo and behold, once again missing elements.
It came to Matt's attention that there was a red border guideline that was in the PDF and it was being taken out, however some of the elements were tied to the layer and would be deleted as well.
To be even more diligent, after taking out the red border guide, I sent a "flattened" PDF so that nothing could be done on Discmaker's end to the artwork.
Matt did arrange to have the new tray cards shipping covered, but I still had to pay for the actual product.
Not particularly thrilled with the experience. I actually would have been fine with the red border line around the graphic edge if they wouldn't have deleted it.

December 19, 2025
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Reply from Disc Makers

We appreciate you sharing your experience. We regret the artwork issues and the extra work required to correct them. It's good to know that the Matt tried to help. We'll review our processes to prevent similar problems. Thanks for the feedback.

Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful
I would recommend anyone to trust you guys!

January 24, 2026
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Reply from Disc Makers

We appreciate the recommendation! We hope your vinyl project turned out perfect. Let us know when you're ready for the next project.

Rated 5 out of 5 stars

The staff called me back when I needed…

The staff called me back when I needed help with a project, extremely helpful and professional!!

January 31, 2026
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Reply from Disc Makers

We're glad to hear that our team was helpful and communicative. We hope your discs turned out great and we can't wait to work on your next project!

Rated 5 out of 5 stars

I'm very happy with the work Disc…

I'm very happy with the work Disc Makers did on the Headz Up album. The sound of the album and the art work on the album cover are great. Thanks for the good work. I'm also glad you sent the Master CD back to me.

January 20, 2026
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Reply from Disc Makers

Thank you for your feedback. Glad to hear you're happy with the final product!

Rated 4 out of 5 stars

Great but not made in USA.

Everything was great except that they mislead you to think your vinyl records are being made in the USA, they are not. They are made in France and I was forced to pay import fees.

January 24, 2026
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Reply from Disc Makers

Thank you for your feedback.

Rated 5 out of 5 stars

Communication was key

Communication was key, finished product was satisfactory and time to complete met our expectations.

January 23, 2026
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Reply from Disc Makers

Thank you for your feedback.

Rated 5 out of 5 stars

Delivered as promised

Delivered as promised with special shipping arrangements.

January 14, 2026
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Reply from Disc Makers

Thank you for taking the time to send us your feedback. We greatly appreciate your business and hope to work with you again soon!

Rated 5 out of 5 stars

I have done over 10 projects with Disc…

I have done over 10 projects with Disc Makers and have been 100% satisfied every time. They have great communication and the quality of their finished product is excellent. I would highly recommend them to anyone.

January 9, 2026
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Reply from Disc Makers

Thank you for taking the time to send us your feedback and for the recommendation. We greatly appreciate your business over the years and hope to work with you again soon!

Rated 5 out of 5 stars

Patricia was sooo helpful from…

Patricia was sooo helpful from beginning to end.

January 10, 2026
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Reply from Disc Makers

Thank you for taking the time to send us your feedback. We're happy to hear that Patricia provided excellent customer service. We greatly appreciate your business and hope to work with you again soon!

Rated 4 out of 5 stars

Discmakers made getting a cd made…

Discmakers made getting a cd made straightforward and simple. The staff was very helpful.

January 10, 2026
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Reply from Disc Makers

Thank you for taking the time to send us your feedback. We greatly appreciate your business and hope to work with you again soon!

Rated 5 out of 5 stars

The gentleman on the phone looked up my…

The gentleman on the phone looked up my account and last order from over a year ago. He helped me get my discs ordered and it was done quickly and accurately. The next day I had my blank discs. Thank you so so so much!

January 16, 2026
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Reply from Disc Makers

Thank you for taking the time to send us your feedback. We're happy to hear that the Product Specialist provided excellent customer service. We greatly appreciate your business and hope to work with you again soon!

Rated 5 out of 5 stars

Discmakers is top notch!

Discmakers made the process of ordering CD’s and vinyl extremely easy. From the initial estimate to the finished product, I have been nothing short of impressed. If I had any questions a representative was quick to respond. We will definitely use discmakers moving forward. Thank you!

January 16, 2026
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Reply from Disc Makers

Thank you for taking the time to send us your feedback. We're thrilled to hear that found the entire process easy and you were impressed by the quick response from our Support team. We greatly appreciate your business and look forward to working with you again!

Rated 5 out of 5 stars

Excellent customer support

Excellent customer support, fast TAT, reasonable prices.

January 9, 2026
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Reply from Disc Makers

Thank you for taking the time to send us your feedback. We greatly appreciate your business and hope to work with you again soon!

Rated 5 out of 5 stars

Finish product is amazing

Finish product is amazing, better than what I expected. Had a bit of a scare due to it being held up in a trailer because of weather, but still came in four days later. Very fast service, and high-quality product. I could not be happier. On with the show.

January 14, 2026
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Reply from Disc Makers

Thank you for the feedback. We appreciate it. Glad to hear you had a good experience overall.

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