Flow Reviews 

On Wednesday I woke up to no Internet in my home. I tried several times to report the fault by phone. I went through all the steps/voice prompts and when I asked for a live agent, it simply disconnected the call without even ringing.
I also tried the whatsapp option, and I did get an automated acknowledgement, but then nobody replied for the rest of the day.
In the end I had to get in my car and drive to the FLOW store in Galleria to report the fault. Very disappointing.
Luckily this bad experience was redeemed by your associate Cavel who was fabulous. She came to my home at 6.15pm and replaced my modems and got me up and running. She was extremely courteous (took her shoes off at the door), respectful, helpful and friendly.
I gave 3 stars overall because the phone system to report the fault was horrendous, but Cavel got 5 stars hands down. Thank you, Cavel.

I have 2 accounts. One account us 50114460. It is under someone else's name, I neither took home service out nor signed any papers to place it in my home. After 9 months, I am still being charged for this case of fraud. Secondly, although not told to the consummer, upon trying to credit my mobile phone account, I am rendered helpless because it appears I am being charged for making a top up to the plan. Their AI system does not give you any help because it gives you a narrow selection of topics. The idea of "fraudulent account" only resulted in my being cut off.
Be careful. The phone app is worthless. What is the old saying? "We are the phone company and don't care". Difficult enough being partially blind, but their customer service is garbage. If you are foreign, sign up with consummer cellular. Reputable, honest, good infrastructure. I feel sorry for the Jamaican, this firm can't care less for its' customer. I doubt after 10 months, nothing has happened and nothing ever will. Just run from this company, no sense of shame or integrity.
FINALLY, they only offer help if you have WHATSAPP. Cute, I fear social media having been ripped off years ago, slamming shot access to credit info in the USA. Fyi.
Dr J P
St. Elizabeth's Parish
Jamaica

Contrary to the consensus gleaned from most of these reviews I have read, my experience on January 9, 2025 at the Sky Mall outlet was very good. Davor, Beverley and Krystal (supervisor) were extremely helpful, cooperative and provided top tier customer service. Thanks so much!!

I usually wouldn't leave reviews about my issues nor bad experiences but the upgraded flow voice recognition system is literally the worst. There's no way to get connected to a live agent while trying to handle mobile issues. After selecting the options that corresponds with your issue the system informs you that you can request to chat with a live agent but no one ever reaches out.
I decided to use the flow WhatsApp number to get connected with a live agent and each time I got through to an agent they are no different from the robot because they keep repeating the same thing and after I've provided them with my issue and all the required information they then say "Thanks for sharing these details. Having reviewed your inquiry, I will need to connect you with one of my colleagues to further assist. Please give me a few minutes to update them on our interaction. Thanks for your patience and have a great day".
This has been happening with every live chat agent today and as a flow customer for years, I'm truly disappointed with the service that was given

Would like to give no stars. Christmas day no internet..boxing day no internet. No text re outages no customer service. Extremely poor service being given to Barbadians.

I have one question, how is this company still in business, and where did they find the people that work there?
I do not think any customer service representative could get any more disrespectful, they act like they are from some countries that do not like our kind and are just here to make some money using our own people as weapons against us. That is the only explanation as to the reason why FLOW treats customers with such scant disregard, it is so unreal how they behave. This company is certainly not owned by anyone in Jamaica or from Jamaica.

Flow Jamaica is the worst dis service in the entire world they been interrupting the idiot service its like dial up service and they have excuses for everything people start switching your service away from them downgrade you bundles its not worth it i will be going with starlink no matter what

Just like the other customers, if I could rate this service provider 0, I would! Absolutely no accountability or interest to help when something goes wrong!! Terrible customer service! They are more than happy to take your money and do nothing if they need to do something!
Without internet, TV and land-line for over 24 hours and they need another 24-48 hours to even get a call back from someone! Still Without service... Starlink it is! Don't need this headache!

Awful service - cues over 2 hours even if you arrive early.
The system doesn’t make any sense
Jamaica either needs more at home internet providers or just employ way more people in store.
Everyone in there getting very upset and angry.
A really frustrating service.
Would not recommend at all!
Digicel way better - faster and happier customer service

Flow has been good all along till now! 15 days no wifi at home
I called from Day 1 to address the issue and no one has contacted us, no technician has come
Issue is still there! I keep getting the same excises about my issue being escalated but how can you escalate something after 15 days?? Worthless. The persons on the phone are the worst as well blaming others and can't issue help.

Worst company ever 🤬‼️‼️been without internet for a month now and call them and the agent hang up in my ears god know I’m tired a them

Miss Angella, Guyanese Customer Service Assistant, Deserves a raise and maximum respect from all other staffs. Absolutely A1 services, went above and beyond to assist me with my issue and came through with a W. Thank you Miss Angella(hope I got the name right).

This company does not even deserve 1 star. I Lost a job a couple years back because I was working from home and Flow left me without internet for days at a time, and when I did have internet it was so slow.
Now in 2024 it seems history is about to repeat itself. Absolute nightmare, I regret giving this place another chance and actually giving them my money.
I genuinely believe 99.99% of the population only use this good for nothing service because there are very few other options.
Who ever is responsible for this nightmare of a company, I WISH I could have a conversation with you so I could share a few not-so-nice words with you.
0/10

I select 1 star because that’s the minimum but I could easily say the service from Flow has a Zero! I whole neighborhood has been without internet service for 3 days and all of us have been reporting it with the exact same response “we will solve for it in 24 to 48 hours”. I call them to their call center and after waiting for about 10min, they just hang up the call. Then si tried the WhatsApp support and after 2 hours of back and forth where they take 30min for each response, they decided to end the conversation. Definitely THE WORST service ever!

The service from this company is diabolical ! During the changeover from copper wire to Fibre back in April 2024 they managed to disconnect me from any broadband service. Calls to customer service is like talking to robots who always promise to escalate and then nothing happens. Booked appointments are a waste of time because engineers fail to show up. Clearly due to the lack of Island wide competition they think they can treat us like rubbish. I have given up with this company. As my account is in credit I went on line via whatsapp and asked to close my account. The agent said he had to transfer my chat to another agent and then cut me off. I have reported Flow to the the OUR but no response. I guess I will never get my money back. Top tip if Digicel have a service in your area sign up with them. Very professional 10/10 for service !

I have been a Flow Jamaica customer for years, and the service has been nothing short of a nightmare. I rely on internet service for my work, but Flow has made this nearly impossible with constant outages, slow speeds, and unprofessional customer support. Since October 13, 2024, my internet has been down repeatedly. After a three-day outage, it returned at such a low speed that it was unusable, and now, yet again, the service is completely down.

What makes this experience even worse is the treatment I receive when trying to resolve these issues. Every time I contact customer support, I’m met with rudeness, conflicting information, and no solutions. Agents often hang up on me or leave me on hold indefinitely. When I try to reach them on WhatsApp, it takes 12 to 48 hours to even get a response! Requesting to speak with a manager is just as bad; when one is finally available, they are dismissive and unhelpful.

Despite paying for this service, I’ve never received any compensation or a lasting solution. Flow's complete disregard for their customers’ needs and their inability to provide basic, reliable service is beyond frustrating. If you have other options, I highly recommend choosing a different provider. Flow does not deserve your hard-earned money.

I WAS JUST IN SAVANA LA MAR - JAMAICA AT THE FLOW OFFICE AND THEY KEEP GIVING ME THE F-CKING RUN AROUND....EXCALATE THIS ISSUE AND SEND THE F-CKING TECHNICIAN TO MY HOUSE TO FIX MY F-CKING F-CKING F-CKING INTERNET -> TICKET 8208440/ TICKET #8236923 - my phone number is on my account!!!!! - IS THE TECHNICIAN
COMING FROM A DIFFERENT F-KING PLANET??????!!!!!!
I AM GONNA GO ON SOCIAL MEDIA AND FINISH YOU - IF MY SERVICE IS NOT RESTORED AND MY CREDIT FOR 4 WEEKS OF INTERUPTION OF SERVICE IS NOT FIXED!!!!!

My home address was recorded incorrectly, I visited the store in baywest where I signed up for the service, and notified them of the mistake, almost 1 year later it is not corrected and it's impossible to get to customer server by phone. I've got the app and have been in circles because there is not an option for this issue, very dissatisfied with the service received from this company.

Flow I been asking to speake to management and up to know I can't get a phone call I will never recommend y'all to anyone everyday my delivery coming it's a new week and still no delivery madness

Worst network I know the internet is bad the customer service is bad please if you can do better don't take them services it's a big waste of time why am I paying for something on I can hardly use it I hate them just waste my money on time if I could give them a 0 rating I would trust me.