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Review summary

Created with AI, based on recent reviews

Evaluating 146 reviews, most reviewers were let down by their experience overall. Many customers found the app to be consistently problematic, citing frequent errors, crashes, and slow loading times across various devices like mobile phones, tablets, and TVs. They also reported issues with the user experience, including difficulties with navigation, unintuitive interfaces, and problems with episode progression. The service itself was often described as unprofessional and unreliable, with many experiencing constant technical errors and an inability to stream content smoothly. Conversely, a small portion of people felt satisfied with the service, noting brilliant performance and a good range of films and shows. Some reviewers also mentioned positive experiences with customer service, describing it as helpful and efficient in resolving issues.

What people talk about most

Subscription

People report negative experiences with subscription, with many expressing frustration over hidden charges... See more

Application

Customers consistently note negative experiences with the app, with many describing it as the "worst... See more

User experience

Reviewers mention negative feedback about user experience, with many finding the app buggy, slow, and prone... See more

Service

Customers had negative experiences with service, often describing it as poor, unprofessional, and... See more

Website

Consumers find the website to be a negative experience, often citing excessive advertisements that make shows... See more

Reviews shaping this summary

Rated 1 out of 5 stars

only good thing about it is the range of movies, which you can barely even watch anyways due to the extreme amount of lag that has been ongoing for years, and only seems to be getting worse despite th... See more

Rated 1 out of 5 stars

Really a complete rip off, if they don't fix the inability to stream anything successfully I will cancel. Am only keeping it as the family enjoy. Barely streams on a mobile phone or pad, don't even bo... See more

Rated 1 out of 5 stars

The Disney app on Apple 4K TV is dire. It suffers from frequent issues that take months to resolve. Currently it does not match frame rate or dynamic range, so no Dolby Vision. Customer support just g... See more

Rated 1 out of 5 stars

Dreadful Service. Constantly raising the price yet the service just gets worse and worse. 4K movies constantly crash when watching it through the Sky Q box which has forced us to watch t... See more


1.4

Bad

TrustScore 1.5 out of 5

406 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Contemptible

The act of cancellation Jimmy Kimmel "Talk-Show" was a scandalous and detestable act. It has forced me to cancel my subscription with your dishonourable company.

September 22, 2025
Unprompted review
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Rated 1 out of 5 stars

Jimmy Kimmel brought me here.

I rejoined to watch Alien Earth. Would have stayed. But really? You fire Jimmy Kimmel for suggesting Trump's ridiculous response to Charlie Kirk's death, wasn't exactly that? Bye Disney, cancelling again.

September 21, 2025
Unprompted review
Rated 1 out of 5 stars

Utter utter garbage

The app login doesn't work. It sends you into a loop.
I've spend 20 minutes trying to restart my sub and have now given up.
I've got better things to do with my time than waste it on this garbage.

September 21, 2025
Unprompted review
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Rated 1 out of 5 stars

Sold out to Trump

Sold out to Trump. Cancelling Kimmel and freedom of speech (when he didn't really say anything) is truly pathetic. Grow a backbone Disney.

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

I won't be using Disney's services…

I won't be using Disney's services again. This isn't a burst of emotion, a reaction to fashion, or something that a new hit show or tempting discount could undo. I've weighed it carefully and my decision is firm.

Disney built its name on creativity and courage,

yet its recent decision to silence a satirist shows how quickly those ideals can be abandoned. Satire has always existed to prod the powerful- whoever they are-and a company that claims to celebrate imagination should defend that principle, not retreat from it. By choosing timidity over integrity, Disney has signaled that a raised eyebrow is enough to close the curtain. That is not stewardship of culture-it is surrender.

September 18, 2025
Unprompted review
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Rated 1 out of 5 stars

WTF DISNEY

As a major provider I find it very upsetting that you would fold to a wannabe DICTATOR! I was just in the process of obtaining your services but you have chosen to bow down to DJTrump and cancelled Jimmy Kimmel!!! WTF is wrong with America…… You are quickly becoming Russia, next stop is North Korea

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

Far right apologists

Was going to join Disney plus to watch Alien Earth. As big a fan as I am of the Aliens franchise, I cannot give money to a company that sacks Jimmy Kimmel simply because one of his jokes angered the orange Mussolini

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

Unintelligent tech

The app is completely unintuitive. It's slow to respond, prone to glitches and frequently lags during playback - even with excellent wifi speeds. The content is good but regarding the technology, take a lesson from Netflix and do better.

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Repeatedly let down

The app consistently fails to work properly on my Chromebook—both the browser and Android app versions. Despite trying every troubleshooting step imaginable, the issue persists.

What’s worse is the customer service. I’ve contacted them several times, and each time I’ve been promised a callback from a manager. Not once has that happened. It feels like a scripted response designed to pacify rather than resolve. I’ve been patient, polite, and persistent, but the lack of follow-through is unacceptable.

Disney+ is a premium service, and I expect premium support. Instead, I’ve been left chasing empty promises and wasting hours trying to fix something that should just work. Furthermore, I keep getting charged. One advisor even said if I am not happy, I should cancel!!!
If you’re considering subscribing and using it on a Chromebook, be warned—support may not be there when you need it most.

August 13, 2025
Unprompted review
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Rated 4 out of 5 stars

Excellent streaming service if you can get a free subscription

I have a free annual subscription to Disney+ (with adverts) via my bank. As I don't pay a subscription, it's great value and I don't feel the need to watch it all the time to get my monies worth!

The platform sometimes has glitches but turning it off and on again normally resolves it.

The selection of shows is pretty good. We enjoy Only Murders In The Building but we're also watching retro shows like X-files. If you can get an offer, this is a great streaming service.

September 10, 2025
Unprompted review

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