Disrepairsupport Reviews 

92
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff for guiding them smoothly through complex housing disrepair claims and securing well-deserved compensation. People note that the dedicated team provides clear communication, listens carefully to everyday concerns, and successfully resolves property issues like damp and mould. Some reviewers were not happy with the communication and administrative processes, specifically mentioning feeling overwhelmed by the high volume of calls and messages. A few individuals also experienced frustrating delays or felt completely ignored concerning the actual progress of their specific cases before receiving proper attention.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professional approach,... See more

Service

Clients share satisfaction on service, frequently praising quick response times and professional support that... See more

Customer service

Reviewers express great satisfaction with customer service, frequently highlighting helpful support and clear... See more

Claim

Customers consistently note positive experiences with claim support, praising helpful staff members for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam who handled my claim was on top form and officiant. After about a week or making the claim my housing association definitely started to pay attention to me. But before the claim they never made a... See more

Company replied

Rated 5 out of 5 stars

So Pleased And Over Whelmed I Decided To Take A Chance And Go Ahead With Disrepairsupport All Through My Case They Were So Helpful The Young Man Ash Went Above And Beyond To Help Me Making Sure All S... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Disrepair Support enough! They handled my housing disrepair claim quickly and kept me updated every step of the way. The team were friendly, professional, and really cared about getting... See more

Company replied

Rated 5 out of 5 stars

I was contacted by Sam after he saw my name linked in a post. When he rang me he was very professional and polite,he walked me through everything i needed to know and do which made it very simple for... See more

Company replied


Company details

  1. Small Claims Assistance Service

Written by the company

At Disrepair Support, we help tenants across the UK take action when their homes fall below a safe and livable standard. Whether you’re dealing with mould, damp, leaks, broken heating, faulty electrics, or structural damage, our team is here to make sure your landlord meets their legal responsibilities. We work alongside expert solicitors who specialise in housing disrepair claims, helping you secure repairs and fair compensation often at no upfront cost. Our goal is simple: to make the claims process clear, fair, and stress-free for every tenant. We pride ourselves on honest communication, transparency, and real results for our clients. Contact us today to find out if you could qualify for support your home deserves better


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

92 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(92)

92 reviews in the last 12 months

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Rated 5 out of 5 stars

Disrepair Support is a fantastic…

Disrepair Support is a fantastic company who walk you through the what would be the stressful process of organising legal facilities. They are very friendly knowledgeable and helpful Ashley is an asset to the company! He has been very vigilant with updates and keeping me in the loop throughout the process. I am ever so grateful.

April 1, 2026
Unprompted review
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Reply from Disrepairsupport

Thank you Priscilla i will pass the message onto Ash.

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Rated 5 out of 5 stars

Helpful process and smooth experience

I had a great experience working with Luke on my housing disrepair claim. From the start, he was professional, clear, and really easy to deal with. He explained everything in a way that made sense and kept me updated throughout the process, which made a stressful situation much easier to handle.

March 17, 2026
Unprompted review
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Reply from Disrepairsupport

Thank you for the review.

Rated 5 out of 5 stars

I had a great experience.

I had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional and it certainly was.

March 11, 2026
Unprompted review
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Reply from Disrepairsupport

Thanks for the review.

Rated 5 out of 5 stars

Housing Conditions

They are professional, the staff is very helpful and cooperative 👍 I am very happy with their services especially thank you very much to Mr. Dylan 😊

January 27, 2026
Unprompted review
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Reply from Disrepairsupport

Thank you so much

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Rated 1 out of 5 stars

I'm absolutely fed up with this…

I'm absolutely fed up with this company, I'm now angry! 😠 I phoned them ONCE! ....They called me back and I said I didn't want to go ahead with getting it all sorted as the council have now reached out to sort the mould out. They KEEP SPAMMING & HARASSING ME, I've had to block 5 of their numbers as they continue to phone me from different mobile numbers even after asking 3 different callers at 3 different times to delete my number off their system. I'm typing this review as they've literally just contacted me AGAIN and I've AGAIN just told the man on the phone to take my info off the system and he said "I'm sorry, I've not spoken to you before, so wasn't aware" So even after telling the other callers 3x to delete my number they still haven't done so, otherwise this man would've been aware to not call me, or actually he wouldn't have been aware as my number wouldn't have been on the system if it had been deleted!
If they can't even communicate and do a simple task of deleting a number off the system then what else can they not put into, or take off, their system?! VERY UNPROFESSIONAL!

Edit: 16th March....have just received ur reply and really appreciate the fact that you've even replied let alone apologised, so thank you!

March 11, 2026
Unprompted review
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Reply from Disrepairsupport

Hello Becca,

I’m very sorry to hear this. I’m disappointed that our sales agents have handled things this way. I will look into this for you and make sure it is addressed so that it doesn’t happen again.

Please accept my sincere apologies.

Kind regards,
Sam Haley

Rated 5 out of 5 stars

I can't Complain i have had excellent…

I can't Complain i have had excellent Service, the process was simple and straight forward, no issues at all Great communications with the team, I felt to be in safe and trustworthy hands, a good all round assessment I have been ignored for years by landlords and associations this is the first time actions are taken place.

Thanks to Luke.

March 10, 2026
Unprompted review
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Reply from Disrepairsupport

Thank you so much

Rated 5 out of 5 stars

They are so helpful with the problem…

They are so helpful with the problem I’ve he’d a highly recommend them to anyone who’s got a problem, they will try there best to help you in any way.

February 26, 2026
Unprompted review
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Reply from Disrepairsupport

Thank you so much i will pass this onto Kevin.

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Rated 5 out of 5 stars

“Yunno I do have full confidence that…

“Yunno I do have full confidence that you are gonna do what you need to do and because I feel you’ve already gone above and beyond to help me and my family I’m sure that with your expertise and guidance things will be sorted and I wanna say thank you for that man !!!” - this was my response to Sam from Manchester Disrepair Support Team who had gone above and beyond to get me up to speed with what I need to do how I can get help and real time assistance and advice in addition to smooth communication enabling for me to get the best compensation for my situation. I highly appreciate and recommend them to anyone.

February 12, 2026
Unprompted review
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Reply from Disrepairsupport

thank you

Rated 5 out of 5 stars

Great company

Struggled to get a response off the council for months regarding the damp and mould .. was affecting my health.. these guys got it sorted quickly with no fuss

January 17, 2026
Unprompted review
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Reply from Disrepairsupport

Thanks Alan.

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Rated 5 out of 5 stars

Great service

Great service – helpful and responsive throughout

I had issues with disrepair in my property and wasn’t sure where to start. Disrepair Support were really helpful from the first call and explained everything clearly.

Overall really happy with the service and I’d definitely recommend them to anyone dealing with housing disrepair.

January 20, 2026
Unprompted review
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Reply from Disrepairsupport

Thanks Jordan.

Rated 5 out of 5 stars

I belled them as I was sick of the damp…

I belled them as I was sick of the damp and mold in my council house. It really helped get the council to sort the issues out, My health has massively improved and I feel soooo much better!!!!!!

January 16, 2026
Unprompted review
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Reply from Disrepairsupport

Thanks Ben.

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