Distex Reviews 

52
•
TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

I decided to buy a Google Pixel watch and saw that Distex had the one. I phoned them had a helpful chat and decided to purchase online. On the order I gave instructions for posting which were follow... See more

Rated 5 out of 5 stars

We’ve used Distext twice now, purchasing both an Apple Mac laptop and a brand-new, sealed Apple iPhone 17. On both occasions, the service was excellent. It’s reassuring that they have a physical... See more

Rated 1 out of 5 stars

Had the screen replaced. What you did to the iPad Rendered it inoperable. The iPad cannot be opened and is useless. I have asked experts to help and said it cannot be opened What can ido and can... See more

Rated 5 out of 5 stars

Recieved exactly what I ordered and to the excellent condition on the description . Very well packaged in original samsung box in bubble wrap foam wrap in an outer box and fast insured trackable speci... See more

Company replied

Company details

  1. Cell Phone Store
  2. also in
  3. Cell Phone Accessory Store
  4. Computer Store
  5. Gaming service Provider
  6. Mobile Phone Repair Shop

Written by the company

Based in Thurcroft, Rotherham (South Yorkshire), we specialise in the sale of new, used and refurbished mobile phones, tablets, laptops, gaming consoles and accessories. Whether you’re looking for the latest tech or a quality refurbished device, we have options to suit every budget. By choosing used or refurbished, you’re not only saving money — you’re also helping reduce e-waste and supporting a more sustainable planet. You can buy online from anywhere in the UK through our website. All orders are securely packaged, tracked and insured for safe delivery straight to your door. Since 2013, we’ve also been a trusted name in fast, reliable device repairs. Our skilled technicians fix thousands of phones, tablets and consoles every year. Common issues like cracked screens, charging problems, battery replacements and back glass damage can often be fixed the same day, sometimes in under an hour. We also repair gaming consoles, including HDMI port replacements — a common issue we can handle right here in store. Can’t make it to us? We offer postal repair services too. Just send your device in and we’ll take care of the rest. Follow us on Instagram or Facebook to keep up with our latest stock, deals and updates.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

52 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(52)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

I heard about distex on red road fm

I heard about distex on red road fm . I needed help with my computer because it got a virus and my email address had been hacked !

Nothing was to much trouble for the friendly staff they helped to secure my computer and for a very reasonable cost .

Have recommended to all friends and family what a great job thank you .

July 5, 2025
Unprompted review
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Reply from Distex

Glad we could help Andy, thank you for your recommendation.

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Rated 5 out of 5 stars

Quick and easy service

Quick and easy service, went in for a quote for my iPhone 11 and they repaired it within the hour. Friendly staff, nice little shop however gets quite busy. Will be recommending to family and friends

July 1, 2025
Unprompted review
Distex logo

Reply from Distex

Thanks Bryan, glad we could help!

Rated 5 out of 5 stars

Bought a new phone from Distex

Bought a new phone from Distex, really helpful staff. They set it all up and transferred my stuff over for free. Quick and easy, would use them again.

June 11, 2025
Unprompted review
Distex logo

Reply from Distex

Thank you for your review Hasan.

Rated 5 out of 5 stars

Fantastic Service

Fantastic Service. I can't rate them highly enough. I thought that my Samsung Tab S6 had seen its end. They repaired it and it looks and works as new. Fast return service. I posted it on Tuesday and I received it back fully repaired on Friday. Great communication. Great price for the repair.

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

5 stars

5 stars! Had my phone repaired in December and VERY pleased with the service. I brought it in first thing and it was done a few hours later, customer service was excellent!! Very reasonable prices for a brilliant shop. Would recommend to all my family and friends! Wouldn’t go anywhere else from now.

December 15, 2023
Unprompted review
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Rated 1 out of 5 stars

Had to take legal action as I was sold…

Had to take legal action as I was sold a faulty iPad which became faulty after 19 months of use a screen went blank and never turned back on. I was a little
Late bringing it in due to house move. When calling it was this private company they stated it was out of warranty which dose not come into it if there is a fault luckily I’m covered by law as the company do not reply to any emails at all. I know they do payment plans which makes things easier for some but be very aware if there’s a fault and your out of warranty they will push the blame and try brushing it off and will not respond to emails if you need your account number/order number to contact trading standards, consumer ombudsman, consumer line or making a court claim for money which is needed but not necessary. I’ve just had to buy a bran new iPad from curry’s last week because I’d rather claim due to unfair trading. Be very careful when approaching this private company

August 24, 2023
Unprompted review
Rated 1 out of 5 stars

SCAM (Horrible Service)

My old phone was bought in uk sim free unlocked. looked after it. Battery needed changing because of its age and the headphone port wasn’t working.

Messaged Distex on facebook. I bought a replacement part for the headphone jack and couldn’t install it myself that was included in the box. They offered £70 I was happy sent the phone to them paid for postage myself. They messaged back saying the screen has burnt. The picture they sent didn’t even show the fault. I sold it regardless I needed the money they couldn’t bargain with me and only offered £50.No proper explanation I had to ask why or what does this mean and it was horrible service. No suggestions or advice given like I’m sorry. Keep in mind the phone was mint small signs of wear and the accessories of the phone were untouched except the charger plug.

Checked their page on 21/06 and the phone I sold to them is being sold 3 times the price shocking around £140.If you’re posting your phone to sell or going into their store just stay away scam tactics. Best to sell your old devices elsewhere. Only posting this so people are aware and don’t make the same mistake I did. Literal scammers

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

All I could ask for and more!

On all three occasions the items were sent by special delivery (next-day, insurance and extra safety). They helped me know which type of screen replacement; extremely helpful with any issues and questions to the point of replacing my entire camera for free after I originally thought just getting the lense would be enough to fix my issue and also sent me a free SIM card tray after it was misplaced without me even asking. Really patient with all my issues and generous beyond belief in their response and offers. They would also always reply to my DMs on Instagram very swiftly and clearly. They offer an extremely wide range of different repairs/replacements for all sorts of models and brands.
The company was far cheaper than anywhere else I looked and yet despite that they offered to go the extra mile.
Can't reccomend this place enough, was absolutely blown away on all accounts and will absolutely recommend them to others should they need their phone fixing. Thank you, thank you, thank you!

September 21, 2022
Unprompted review
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Rated 5 out of 5 stars

Recommended 5 stars

bought an ipad pro 12.9 5th gen online friday
picked up tuesday

perfect condition and as described on the website
friendly staff very helpful

recommended

November 1, 2022
Unprompted review
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