I needed a part. I put in my number plate and confirmed the correct engine and ViN number. So I was offered the part! The part was 50e postage 10e when I arrived it was incorrect, it did not fit my ca... See more
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I'm pleased the part was perfectly packaged with no transport related damage. It arrived on the date predicted. Thank you.
la photo ne donnait pas la vision importante du cote technique le transporteur UPS nul
tres rapide par contre faite attention a vos cartons qui s'ouvrent car trop fragile .
Company details
Written by the company
Vous êtes client chez DISTRIAUTO ? Votre opinion nous tient à cœur, et nous serions ravis de connaître votre avis. Nos équipes s’engagent chaque jour pour vous offrir le plus grand choix de pièces auto neuves aux meilleurs prix. Le service après-vente et notre équipe commerciale sont à votre disposition quotidiennement pour répondre à vos besoins. Nos experts informatiques travaillent sans relâche pour optimiser le site et assurer une correspondance précise entre les pièces et les véhicules. Notre priorité : votre satisfaction.
Contact info
France
- distriauto.fr
4.0
Great
14K reviews
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Achat conforme à la description 👍 je…
Achat conforme a la description 👍 je recommande. En revanche l'expédition à été un peu long.
September 15, 2025
good price and service
August 9, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Avoid this site at all costs!!!
JP Group 1230404410
05025068185901N
One and half month have passed since I placed my order on distriauto.fr website! No spare part, no money back, nothing. Only a lot of problems!
August 4, 2025
Unprompted review
Reply from Distriauto.fr
We're sorry for the delay and the inconvenience you've experienced. It appears your order has taken longer than expected, and we understand your frustration. If you haven’t already done so, please open a ticket with our after-sales team so we can investigate your case further. If a ticket is already open, rest assured that your issue is being prioritized and our team is working on a swift resolution. Your patience is appreciated.
Experience was horrible
Experience was horrible, they never shipped my order and it's a pain to get reimbursed.
They do drop shipping marking every item "in stock" but not having anything in actual stock, only asking other distributors to send the order (literally drop shipping)
So dates are unreliable and I believe that my order and my piece was out of stock and that's why I never received it.
I wish they could reimburse me faster,
Hopefully they accept PayPal and order through PayPal and I should easily claim my money back.
June 16, 2025
Unprompted review
Reply from Distriauto.fr
We're really sorry for the inconvenience you've experienced. It sounds like your order wasn’t shipped as expected and the reimbursement process has been frustrating. Our order fulfillment can sometimes involve drop shipping, which may affect delivery times, but this in no way should leave you without support.
Could you please open a ticket with our after-sales service? This way, our team can immediately look into your case and work on resolving the issue while ensuring that your refund request is handled appropriately.
Thank you for your understanding, and we appreciate your feedback as it helps us improve our service.
Useless after sales customer service
I bought a pair of Bilstein shock absorbers for my VW Caddy. The price was good and the parts arrived quickly. However less than two years later one of the shock absorbers is not working properly. As this is within the warranty period for the product I contacted Distriauto. However as other people have commented trying to get hold of someone who will actually deal with the issue is impossible. I need a warranty refund, but I can't get hold of anyone to organise this. Absolutely appalling customer service. I have advised Bilstein of the situation to see if they can help.
May 31, 2025
Unprompted review
Reply from Distriauto.fr
We're sorry to hear about the difficulties you've experienced with our after-sales service. It’s important to us that your warranty claim is handled swiftly. If you haven’t already, please open a ticket through your customer account so that our after-sales team can review your case as a priority. If you've already opened a ticket, rest assured your request will be escalated internally. We appreciate your feedback and are committed to improving our service.
Embrayage conversion 4p Mercedes Vito w639
Embrayage conversion Mercedes Vito compatible. Conversion de une embrayage bimasse en embrayage mono massé. Envoyé rapide. Très satisfait.
May 25, 2025
perfect deal
May 13, 2025
Excellent.
April 19, 2025
The worst customer service ever
The worst customer service ever, I ordered a VW Polo exhaust sensor, they delivered the wrong one, I have been trying to contact their customer service to rectify, its been like trying to milk a stone, they send you to their Whatsapp, you send messages, the auto response keeps you busy, it eventually let you someone will contact you via email. No email comes through, you send them emails, no response, dead silence. You try to phone, the phone cuts off, 18 times I have sent messages. Trying to talk to someone is not possible.
Worst ever website, stay away if you don't want to loose your money.
I will never use again.
M.
February 17, 2025
Unprompted review
Reply from Distriauto.fr
I'm sorry to hear about your experience. It seems like you've had a frustrating time trying to resolve the issue with the wrong exhaust sensor. Please ensure that you have opened a ticket through our service channels. If a ticket is already open, I will escalate your request internally to ensure it receives the attention it needs. Our team is committed to resolving such issues, and I apologize for the inconvenience you've faced. Thank you for your patience, and we hope to resolve this matter promptly.
My first order
Great web site easy to get around, and the delivery went smoothly and on top of that great prices. Thank you
February 18, 2025
Impeccable 👍 je recommande attention…
Impeccable 👍 je recommande attention retour facturé 30 euro si non rien a dire très bien 👍
February 23, 2025
Long time to arrive and 1of them is…
Long time to arrive and 1of them is broke .. i do not recommend.
February 20, 2025
Reply from Distriauto.fr
I'm sorry to hear about your experience. Delivery times can vary due to various factors, and I apologize for the inconvenience. Regarding the broken item, please contact our customer service so we can address this issue and arrange a return or replacement. Your feedback is valuable, and we are committed to improving our service.
Excellent acknowledgement of order
Excellent acknowledgement of order. Good tracking process and delivery within time frame quoted.
January 15, 2025
I didn't receive my part until now are…
I didn't receive my part until now are you kidding me?
December 27, 2024
Reply from Distriauto.fr
I'm sorry to hear about the delay in receiving your part. Please contact our customer service team to verify the status of your delivery. They will be able to assist you further and ensure a resolution.
Bad service and bad customer support.
Ordered headlights, one arrived a week before the other, the second one is damaged on arrival. I contact the support for help, get ghosted. Finally find a way to send back the headlights, support tells me they wont take back the headlights cause I kept the first one for too long and the second one is damaged.
November 14, 2024
Unprompted review
Reply from Distriauto.fr
I'm sorry to hear about your experience. It seems there was a misunderstanding regarding the return process. Please contact our customer service again through your account on our website or our instant messaging service. We will prioritize your request internally to ensure a swift resolution. Thank you for your patience and understanding.
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