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Rated 4 out of 5 stars

I usually like DIVAIN perfumes and therefore I hope customer service can help me resolve my order issue. Order UE2069386 is still missing 6 perfumes after more than a month. I have already comple... See more

Rated 5 out of 5 stars

I ordered Theiry mugler womanity and Theiry Mugler Angel both 100ml for my wife Ordering was easy and delilvery was very quick She is very impressed with the boxing of each perfume Plus you got a... See more

Rated 1 out of 5 stars

I am sorry I didn't think I might need their customer service, which is inexistent, so horrific to reach them. I should have believed the reviews written here. After Royal Mail messing up my delivery,... See more

Rated 5 out of 5 stars

I dont normally write reviews but Divain perfumes is my new favourite perfume shop. I've purchased a few orders now and I've never had any issues. They have an extensive range which includes perfumes... See more

Company details

  1. Cosmetics and Perfumes Supplier

Written by the company

Introducing DIVAIN PARFUMS: Where Luxury Meets Affordability! Welcome to DIVAIN PARFUMS, your premier destination for exquisite fragrances that embody sophistication and elegance without compromising on affordability. Luxurious Scents, Accessible Prices: Immerse yourself in a world of opulent fragrances meticulously


Contact info

3.8

Great

TrustScore 4 out of 5

81K reviews

5-star
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1-star

Replied to 62% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Poor quality dupes that smell nothing like the originals

I have experience purchasing fragrance dupes from various companies, but my experience with Divain was extremely disappointing. The quality of their fragrances is very poor and bears no resemblance to the original perfumes they claim to replicate.
I ordered divain.281, which is supposed to be a dupe of Acqua di Parma Oud. I compared it directly with my original bottle, and there is absolutely no similarity between them. The Divain version smells extremely cheap and synthetic - so much so that I cannot bring myself to wear it. The scent is harsh and unpleasant, nothing like the sophisticated fragrance it's meant to copy.
I understand that dupes won't be identical to luxury originals, but there should at least be some resemblance. In this case, there was none. The quality is so poor that these fragrances are unwearable. I would not recommend Divain to anyone looking for quality fragrance alternatives.

October 31, 2025
Unprompted review
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Reply from DIVAIN .COM

Thanks for taking the time to share your detailed opinion!
We’re sorry to hear that the fragrance didn’t meet your expectations. Your feedback is very valuable to us and will be passed on to our quality team, as we’re constantly working to improve our formulas.

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Rated 5 out of 5 stars

Exceptional products ✨🎀

I'm literally in love with Divain products, their perfumes are the best equivalents on the market 🤩
They have also created a beautiful ultra-sensorial cosmetic line.

October 30, 2025
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Reply from DIVAIN .COM

Thanks for your lovely comment ✨ We’re so happy to know you love our perfumes and new cosmetic line. Your support means a lot to us!

Rated 1 out of 5 stars

Worst Online Shopping Experience of My Life

I recently purchased a perfume for €18 from this store, only to be refunded a baffling €8 after returning it. The breakdown? €4 shipping to me, €4 return shipping — both non-refundable. That’s €10 gone, just like that.

To make matters worse, less than two weeks later, I received a promotional email offering the same perfume for €12. No price adjustment, no goodwill gesture — just a cold “sorry, nothing we can do.”

As someone with over 100 perfumes in my collection, I can confidently say this was among the worst in terms of quality. The scent felt cheap, synthetic, and short-lived — not remotely worth the price.

Customer service? Unhelpful and dismissive. I raised my concerns multiple times and was met with generic apologies and zero resolution.

Bottom line: You pay €18, get €8 back, and end up with nothing but regret. I strongly advise others to avoid this store — poor product, worse policies, and no respect for loyal or discerning customers.

October 17, 2025
Unprompted review
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Reply from DIVAIN .COM

Thanks for taking the time to share your experience 💌 We’re truly sorry that both the product and our service didn’t meet your expectations. We’ll forward your comments to the corresponding teams, as we continuously work to improve our perfumes, policies, and customer experience.

Rated 5 out of 5 stars

This is possibly the best aquatic mens…

This is possibly the best aquatic mens fragrance, ever. I find the tips you gave me regarding the longevity very helpful. Many compliments on this one, from men and women alike . About an hour later, I spray again, and it lasts until late afternoon. The aquatic and citrus notes definitely characterize the basic nature of this one. 👍👍

October 23, 2025
Unprompted review
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Reply from DIVAIN .COM

Thanks for your amazing review 😊 We’re so glad you’re enjoying the fragrance and that our tips helped you get the most out of it. It’s wonderful to know it’s earning you so many compliments!

Rated 5 out of 5 stars

I bought it the Divain 232 inspired by Loewe esencial.

I bought it the Divain 232. A masterpiece. Good job guys . Perfume is delicious. I wish it would last longer. After 4 hours, it feels very weak. But it's a delicious perfume. Very natural. ⭐️⭐️⭐️⭐️

October 22, 2025
Unprompted review
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Reply from DIVAIN .COM

Thanks for your lovely comment ✨ We’re so happy you enjoyed divain 232 and found it so delicious. The duration can vary depending on skin type, but we’ll keep working to make our perfumes last even longer.

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Rated 3 out of 5 stars

Price unfair!

The perfume is fine. But not higher level. I hope the price and the perfume quality so far. Price will be some less amount. Please think this.

October 8, 2025
Unprompted review
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Reply from DIVAIN .COM

Thanks for your feedback 😊 We’re glad you liked the perfume and appreciate your suggestion about the price. We’ll pass your comment to our team, as we always aim to offer the best quality at a fair value.

Rated 5 out of 5 stars

Good communication

I placed my second order with Divain because I wanted to try some other perfumes. Unfortunately, something went wrong during shipping. either the package was damaged and two perfumes were lost, or someone tampered with it. These things happen, so I don’t blame the company.

I was a bit concerned after reading some reviews mentioning poor communication, but Divain handled the situation very well. They replied quickly and followed up with UPS, and within 1-2 weeks I received the two missing perfumes with any additional cost. Overall, they resolved the issue professionally and left a good impression.

October 14, 2025
Unprompted review
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Reply from DIVAIN .COM

Thanks for your kind and detailed review 💕 We’re glad that, despite the shipping issue, our team could assist you promptly and resolve everything to your satisfaction. Your trust means a lot to us, and we hope you continue discovering more divain fragrances you love.

Rated 5 out of 5 stars

Statement

Not only the perfume, but the whole reflection of your personality. This is what makes them different from others. Here I found what suits exactly me and no one else has. It doesn’t matter that I paid more, at last I won’t copy anyone and anyone won’t copy me. And actually the smell is preserved very well on both body and clothes. For real, their statemnt was delivered.

October 10, 2025
Unprompted review
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Reply from DIVAIN .COM

Thanks for your wonderful words ✨ We’re thrilled to know you found a fragrance that truly reflects your personality. That’s exactly what we aim for: helping everyone feel unique and confident through their scent.

Rated 5 out of 5 stars

Exactly like Envy of Gucci

Just got my Divain 154. Perfekt! Finally I found it, it's back: Envy of Gucci

October 9, 2025
Unprompted review
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Reply from DIVAIN .COM

Thanks for your lovely comment ✨ We’re so happy you found your favourite scent again with divain 154. Enjoy every spray of this elegant fragrance!

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Rated 5 out of 5 stars

Terrific service and great dupe for Just Cavalli for Her

I bought the Divain 145 which is a dupe for the Just Cavalli for Her. OMG! I am beyond impressed with this website. I ordered the perfume, and already received it the next day!! Super duper quick shipping. Also, the smell is incredible and very close to the scent of the Just Cavalli for Her. I had lost hope of ever finding this perfume, but Divain 145 is it!! It lasts a long time too, I'm impressed! Highly recommend this website!!

October 6, 2025
Unprompted review
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Reply from DIVAIN .COM

Thanks for your amazing review 💕 We’re thrilled to know you loved divain 145 and that it brought back a scent you were missing. It’s wonderful that you enjoyed both the fast shipping and the lasting power. We truly appreciate your recommendation!

Rated 5 out of 5 stars

I got my order wrong and just by…

I got my order wrong and just by talking to the chat 2 days after the order they gave me a link and i updated the products. Very efficient.

September 29, 2025
Unprompted review
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Reply from DIVAIN .COM

Thanks for your comment, we’re glad our chat team could help you update your order so quickly 💕

Rated 1 out of 5 stars

Absolutely horrible smell

I bought what was supposed to be a copy of bvlgari eau de the blanc.What they sent smells 0 like it.It smells like an old man's aftershave from days gone by.....lots of days. Absolutely awful.

September 24, 2025
Unprompted review
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Reply from DIVAIN .COM

Please contact us via the chat on our website so we can help you personally with your order 💌

Rated 1 out of 5 stars

TERRIBLE!!!

TERRIBLE now. It has changed so much ,i used to buy from Divain a lot and was always very pleased with the cost and the quality of the dupes,but since they have changed i placed an order for number 177 which i buy all the time and it was just awful and nothing like it was. i will not even bother asking for a refund i will put it down to bad experiance but i will never buy from them again.

September 23, 2025
Unprompted review
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Reply from DIVAIN .COM

Sorry to hear about your experience. There can be small variations between batches. Please contact us via the chat on our website so we can review your case personally 💌

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Rated 5 out of 5 stars

First order, great experience

My first ever order with Divain. order placed on 30/08 arrived on 9/09, I'm in the UK.
Divain 515 & 624, copy of L'instant de Guerlain & Donna born in Roma. I was pleasantly surprised with both! They smell just like the original & last on me too. I will definitely buy these scents again.

September 9, 2025
Unprompted review
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Reply from DIVAIN .COM

Thanks for sharing your experience, we’re happy you enjoy your Divain 515 & 624 😊

Rated 1 out of 5 stars

Product didn't arrive and then the hassle started

Product didn't arrive and then they make you jump through hoops to get your refund, form filling and silly automated emails. Quite simple really when a product doesn't arrive offer to refund or replace. I felt like it was all my fault and all my problem. Never again.!

May 15, 2025
Unprompted review
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Reply from DIVAIN .COM

We’re sorry for the inconvenience, please contact us via the web chat so we can check your order and help you resolve it 😊

Rated 1 out of 5 stars

Avoid

I bought from them before. Beautiful perfume, smelt lovely, exactly like the one I wanted that had been discontinued and the smell lasts! Delivery is slow! I then ordered again! 2 bottles this time! Slow delivery, delivery link wouldn’t work, I had to go on the website live chat. I’ve a week later it said “the parcel was released by uk customs” as it is sent from Spain! I thought maybe it’ll arrive in a few days! I checked again an update 4 days later “ the parcel has left the parcel centre” I checked the location! It was in Spain! I contacted and they had said it had arrived in the UK but had been returned and was back in Spain. The parcel never reached me and was sent back I don’t know where from. I was then told I would receive a refund only when they received the parcel back. I have no control over this I never received the parcel it made it to customs and sent straight back for a reason I have no idea. I don’t see why I should wait on a refund when I never received the parcel. This is no fault of mine and now I have to wait due to an issue from it leaving the company to the delivery company. It’s a shame because my first order I spoke highly of and recommended it to many people including strangers that would ask about the perfume. It has been such a let down this time. Delivery is awful and customer service is just terrible:l. Refund when they receive it? But no refund because I haven’t received it?

September 7, 2025
Unprompted review
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Reply from DIVAIN .COM

We’re very sorry for the inconvenience. Please contact us via the web chat so we can investigate the shipment and assist you with your refund 💌

Rated 1 out of 5 stars

They refused to give me a refund on a…

They refused to give me a refund on a perfume after sending it back through their courier. The item arrived to me opened and when I sent it back, they said I can’t return it because it is open. I do not recommend this company and I will not be buying again. Highly disappointed. Customer service response time was terrible also and I had issues trying to return.

September 13, 2025
Unprompted review
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Reply from DIVAIN .COM

Please reach out to us through the chat on our website so we can review your case and offer you a personalized solution 💕

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Rated 5 out of 5 stars

Smell great and long lasting. Good tracked delivery to UK

I've placed 2 orders currently.
The first one was a small order to test the quality.
They are great. They smell like they're supposed to and they last for a long time hence the second larger order.
I live in the UK and had no problems with delivery. Sure it isn't next day but both deliveries met my expectations for overseas goods amd they were tracked.
Highly recommend.

September 1, 2025
Unprompted review
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Reply from DIVAIN .COM

Thank you for your kind words! We’re glad you enjoy your perfumes and that the delivery met your expectations 😊

Rated 5 out of 5 stars

Great smelling perfumes that last long

Great smelling perfumes that last long. And with a great price. I Will buy again

September 9, 2025
Unprompted review
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Reply from DIVAIN .COM

We’re glad you enjoy your perfumes and that you’re happy with the price 🛍️

Rated 1 out of 5 stars

Disappointed!

Have been ordering from Divain Uk for years, bought 4 bottles of perfumes recently and due to be 1 day late on returns they refused an exchange as I didn’t like any of the perfumes. (I had only tried the testers none of the big bottles were opened). Very disappointed as previously they have always gone out of their way to help. Won’t be ordering from them again.

September 1, 2025
Unprompted review
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Reply from DIVAIN .COM

We’re sorry to hear this, and we’d like to review your case to help you further. Please contact us through the chat on our website so we can take a closer look and assist you 💌

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