Divan Factory Outlet Reviews 

413
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and comfort of the products, noting beds are well-made and sturdy. Many people highlight the staff's professionalism, politeness, and helpfulness, especially during delivery and setup. Reviewers also appreciate the efficient service, including clear communication about delivery times and prompt, smooth deliveries. However, some customers noted inconsistencies with delivery, experiencing delays, lack of communication, or issues with items being left outside. A few other people also felt that product quality could be inconsistent, citing minor damage during transit, flimsy components, or substandard workmanship. Additionally, some reviewers reported poor communication from the company regarding updates or follow-up on reported issues.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising quick and efficient... See more

Product

Users describe positive interactions with product, with many reviewers praising the high quality and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high quality of beds, frames, and... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness and politeness.... See more

Service

People report positive experiences with service, with many describing it as excellent and efficient from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered single divan set for a relative on a fixed income. Excellent price compared to major retailers where prices are a least double for the product needed. Had to wait a while for delivery bu... See more

Rated 5 out of 5 stars

It was easy choosing the bed we wanted despite there being so many options. We were given a delivery period of 7 to 10 days. We were contacted by the delivery company after 8 days and given a deliver... See more

Rated 5 out of 5 stars

I had such a great experience with this bed company. From start to finish, they were friendly, professional, and extremely helpful. The team not only delivered the bed on time but also took the extr... See more

Rated 5 out of 5 stars

The team at Divan Factory Outlet have been brilliant from start to finish! The products supplied were exactly as described and delivered in perfect condition by a great team. Despite the issues I had... See more


Company details

  1. Bedroom Furniture Store
  2. Bed Shop

Written by the company

Divan Factory Outlet was started as a small family business in 2009. With our vision to go big, we have now turned it into a massive online brand for bed sets, ottomans, bases etc. Due to our persistent high quality and affordable pricing, our brand has established a reputation for itself. We have assembled a team of professionals committed to give our customers the best bedding experience. We don't want to just sell you a bed - we want to help you find the perfect one for your needs. Divan Factory Outlet provides you with a wide selection of top quality items that are manufactured in the UK. Our articles include bed sets, bed bases, mattresses, headboards and all other bed related products. Not only do we offer superior product quality, but our products also come with a 5-year warranty. Our customer care caters to all of your complaints to ensure 100% customer satisfaction. Our representatives are trained to provide customers with all the needed information. Moreover, we offer free of cost premium two-man delivery services so you can get your order delivered right at your doorstep. All of it contributes to make Divan Factory Outlet a go-to place for all of your bedding shopping. You can check out our online store and shop now from Divan Factory Outlet to satisfy your comfort requirements in the best way!


Contact info

4.2

Great

TrustScore 4 out of 5

413 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(413)

101 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent quality!

The quality of the bed divan we purchased is fantastic! Coupled with the fact that there is a choice of ordering it with continental drawers, this makes the divan the perfect choice for anyone who has bedside cabinet (I can still open the drawers without moving the bedside cabinet!).
The customer services have been extremely helpful.
Overall, very happy customer!!

June 3, 2025
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Rated 5 out of 5 stars

Brilliant

Excellent company to buy from. From start to finish very good experience and their products are top quality delivery was fast and delivery team very helpful

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

A good nights sleep at last

Excellent customer service both in ordering and delivery. Kept up to date on time of delivery. Bed and mattress excellent quality at a very good price.
Special thanks to the delivery driver I think his name was Amin .

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love my bed

Absolutely love my bed, it’s great quality and the drawers underneath are so spacious. Customer service is fantastic, they kept me well informed and were so lovely when delivering my new bed. Will definitely order from here again.

June 1, 2025
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Rated 5 out of 5 stars

A positive experience

They amended the order twice due to us changing our mind. Delivered promptly. Delivery guys were lovely and polite. Bed is lovely. A positive experience all round

May 24, 2025
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Rated 4 out of 5 stars

Very good customer service.

Have to give four star, but would of given 5 star only because I never received a email saying the bed was going to be delivered on a certain day. I wasnt living at the property at the time, so had a phone call from the delivery driver at 8am on a Saturday morning, saying they were outside my address! So had to rush there extremely quickly to receive it.
I didnt like the colour of the bed so I contacted the company, and they were very happy to send pictures of other colours they do and replace the bed with the colour I like. So they arranged delivery to pick up the old bed and drop off the new bed in just a couple of days. They arranged a really early morning slot and the delivery man was right on time. Cant fault them for customer service, as other companys would of charged or taken forever to get the delivery sorted. They were brilliant!

April 1, 2025
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Rated 5 out of 5 stars

Brilliant!

Brilliant!
I don't think you can go wrong, very professional delivery drivers (and very strong blimey), the ordering experience was very easy and the bed although I have not unwrapped it yet apart from a peek of the colour on the headboard is exceptional value for money, I will definitely keep this company in mind if I change my bed in the future and I will definitely be recommending

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

Divan Factory Outlet

The delivery men were extremely helpful and polite and kindly took our bed upstairs to the required bedroom.
Also very pleased with the quality of the bed and the ease of assembly.

March 29, 2025
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Rated 5 out of 5 stars

Very happy with my bed

Very happy with my bed. (Westminster Buckingham Divan Bed Set) looks expensive Good quality, Matteress very comfy highly recommend. Delivered with care. Taken to my room of choice

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

I can’t praise this company highly enough

I can’t praise this company highly enough. We are delighted with our single bed with trundle but as much as anything I was impressed by Amar and his mate who delivered it. He kindly let me know that our delivery would be later than scheduled because of atrocious driving conditions…the weather was truly horrendous. These guys were cheerful and efficient when they finally arrived although they had an awful drive back facing them. I do hope they were rewarded with the bonus they deserved!

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I’d like to commend this company for outstanding customer service in support of my 91 year old father. After some confusion on my father’s part regarding the delivery of a new bed, their representative Amaan oversaw a second delivery without charge which was enormously appreciated by all of us. Very impressed.

December 19, 2024
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Rated 5 out of 5 stars

We are delighted with our new divan…

We are delighted with our new divan base which went together with no problems. There were a good number of divans available and each with full storage options. We were particularly pleased with the delivery service. The gentlemen who delivered it were friendly, courteous and very helpful. A very good experience all round. Thank you. Definitely recommend.

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

A happy customer

I really cant find fault with the level of service and quality of product this company provides. Amar delivered my bed and set it up - extremely professional and polite. Delivery was punctual. The bed and mattress are excellent quality for the price paid. I would definitely use this company again.

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

Trundle bed

We have used this company for the first time. Order to delivery times were as stated on the website. They worked around me for delivery.
Very polite and friendly delivery drivers. Took it to room of my choice.
Would highly recommend this company. And will use these in the future.

December 14, 2024
Unprompted review

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