Diverge Sneakers Reviews 

165
TrustScore 3.5 out of 5

3.6

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Rated 4 out of 5 stars

After a ridiculous wait for the shoes as mentioned in my last feedback I was contacted by management of diverge directly and Am pleased to say that a sensible and acceptable agreement was reach... See more

Rated 1 out of 5 stars

Avoid this shop! It is a scam. I paid 125 quid for a pair of sneakers 2 months ago. After all delivery deadlines passed somebody from the shop wrote to me asking which size do I need (!). One confi... See more

Company replied

Rated 4 out of 5 stars

waited an unacceptable amount of time for my shoes to arrive but happily Joao took over the situation and resolved it fully to my satisfaction i am now the owner of a very nice quality pair of sn... See more

Company replied

Rated 5 out of 5 stars

I loved the basic design of the shoes. Simple and yet different. I customised and ordered without any problems. I was assisted correctly when deciding on the shoesize and kept informed about the proce... See more

Company details

Written by the company

DiVERGE offers premium handcrafted sneakers that you can customize, ethically made to order in Portugal.


Contact info

3.6

Average

TrustScore 3.5 out of 5

165 reviews

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3.6

All reviews

(165)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I like the design of my shoes but…

I like the design of my shoes but they’re not comfortable after an entire night.

November 25, 2021
Unprompted review
Diverge Sneakers logo

Reply from Diverge Sneakers

Hi Ben,

Thank you for your review!

Would you mind contacting support@diverge-sneakers.com with your order number for us to see if we can do anything to help?

Thank you again!

Rated 5 out of 5 stars

Fine craftsmanship

The shoes fit perfectly. I’m glad Diverge sent their recommendation for what size I should order (I would have ordered too small). The shoes are skillfully made using fine leather.

November 1, 2021
Unprompted review
Rated 5 out of 5 stars

Styliest shoes I ever did wear…

The shoes turned up and I was like a kid in a sweet shop when unwrapping, and absolutely love them! Real happy wit the design but more so that they are so well made. Love them!!
If I had to pick any slight negative, it would be that the inner soles are quite firm, could do with being softer, but I’m not going on a ramble in these beauties anyway.
Enjoy!

October 29, 2021
Unprompted review
Rated 5 out of 5 stars

Second order placed... won't be my last!!

Been wanting to treat myself to a pair for ages... so I did!! Excellent website, really easy to use and great customising options. Decided on a pair and clicked the order button! Great follow up communications, checking sizing etc. Order arrived a few weeks later, I love them! Great quality and excellent fit. I love them so much, I've just ordered a second pair!!

October 25, 2021
Unprompted review
Rated 5 out of 5 stars

Better than expected!

I was looking for nice personalized sneakers for such a long time but couldn't find the good ones up to now. Really happy of the results, being for the quality or for the design! Thanks again to the Diverge's team!

October 11, 2021
Unprompted review
Rated 5 out of 5 stars

I will repeat.

First of all, costumer service is amazing, so kind, so professional, so attentive.

My sneakers were exactly what I was expecting, very well done. High quality.

That´s a very trusted brand. 100%

September 22, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent idea!

Excellent idea. Excellent launching of the "customized" product with strong positioning through the website content and images. And all these have a real meaning because of the marketing and sales service - communication (guidance, proffesionalism with customercentric mentality) till i get the shoes! The same shoes with the ...production promise!

September 8, 2021
Unprompted review
Rated 5 out of 5 stars

10/10 slow fashion, reliable and gorgeous

The sneakers were perfect, to my specifications in terms of colours and materials down to the stitching used. Very happy with the product. Equally happy with the customer service, they were helpful and fast with all my questions, and provided additional info as needed when shipping was postponed due to vacation of the team.

September 6, 2021
Unprompted review
Rated 4 out of 5 stars

Absolutely love those shoes!

Absolutely love those shoes!! The leather is top quality and that out and inside!! The only small criticism I have, is that on my particular sneaker, the laces are being hold by an fabric together (not sure how to describe it, but in normal shoes they have metal wholes) and after wearing them two weeks, I can already see that they are wearing of and is only a question of time, until they will rib.

August 6, 2021
Unprompted review
Diverge Sneakers logo

Reply from Diverge Sneakers

Thank you for your review. We will be here for whatever you may need. Our sneakers are handmade with great detail but, if anything happens, we stand by our quality. If something comes us, email us at support@diverge-sneakers.com and we will sort everything out. All the best!

Rated 5 out of 5 stars

Amazing sneakers

Amazing sneakers. Great quality of leather, very comfortable to walk in them and the colours are superb, much better than the pictures on Instagram.
I ordered them in London that’s where I live so I had a couple of questions and requests about the delivery date etc and finally I got them much earlier than I expected. The customer service is unexpectedly fast to reply and always got a positive answer in all my questions. Highly recommended to all. Thank you Diverge team. It’s one of my favourite companies from now on and I will order more fo sure in the future.
Special thanks to Mary and Jule from the customer service, I have no words to explain how kind and helpful you’ve been!
Amazing company with amazing team and fabulous products!

July 26, 2021
Unprompted review

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