Divertimenti Reviews 

802
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 627 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often noting their durability, beauty, and the extensive range available. Many people highlight the fast and efficient delivery service, with items arriving promptly and securely packaged to prevent damage. The overall service is frequently described as excellent, with consumers appreciating the helpfulness, care, and smooth ordering process provided. However, some customers also noted issues with incorrect items being delivered, such as receiving a different product or color. A few other people also felt that their packages were not received or experienced delivery errors, sometimes due to courier problems.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality and range of items available,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and prompt... See more

Quality

Reviewers mention positive feedback about quality, with many praising the high quality of items such as... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the ease of ordering and the... See more

Service

Consumers consistently report positive experiences with the service, describing it as efficient, prompt, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant quality great prices. Bought my first chefs knife here 25+ years ago after great, unhurried, unpressured, knowledgeable service. Battered & bruised endlessly sharpened, mistreated, it’... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Divertimenti before. It's helpful because we don't live near the store. On this occasion I chose some quite costly Amalfi ceramics. The order arrived promptly. The packaging was supe... See more

Company replied

Rated 5 out of 5 stars

We had a very enjoyable evening last week at the launch of the Sri Lanka cookbook with Prakash K Sivanathan (author). It was so interesting to hear his stories and watch him prepare 3 absolutely del... See more

Company replied

Rated 5 out of 5 stars

Sorry I thought I’d written this. Lovely evening with the pressure cooker and Catherine Phipps. We were so well looked after, the girl helping was wonderful ! I tried to find the fissler pressure... See more

Company replied


Company details

  1. Countertop Store

Information provided by various external sources

Divertimenti, the ultimate Cookshop, has been the food lover's favourite since the sixties. With over 4500 items of professional quality cookware and tableware, kitchen utensils and electricals. If we don't sell it you don't need it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

802 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(802)

629 reviews in the last 12 months

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Rated 5 out of 5 stars

Knife skills - a great session

A very interesting and enjoyable session. Well lead and with plenty of opportunity to ask questions and get one to one help.

May 22, 2026
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Reply from Divertimenti

Thank you for coming down to our recent knife skills class. We are so glad to hear you had a positive experience in our cookery school and came away with new skills. Thank you for taking time to leave this review.

Rated 5 out of 5 stars

Exceptional

I am a long standing customer at this specialist cookware store which I choose over others because the products are built to last, make kitchen tasks easy & are a pleasure to own.
I needed a pair of fishbone tweezers so I immediately went onto the Divertimenti website (I am unable to visit this delightful store for some time) because I knew I would have access to a range of premium quality products from which to make my selection thereby saving time/effort searching other websites & wasting money on inferior products.
The smart looking store set over two floors is spacious, clean & nicely organised.
I find all those working here warm hearted, gracious & welcoming, they have never failed in showing kindness. Jason, the manager, is a true gentleman.
I recommend a visit to experience for yourself its excellence.

March 4, 2026
Unprompted review
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Reply from Divertimenti

Thank you for continuing to choose Divertimenti. We are so happy to hear of the ongoing positive experience you have shopping both in-store and online with us. Thank you for taking time to leave this kind 5-star review, we look forward to welcoming you in-store again.

Rated 5 out of 5 stars

Excellent Demonstration

Jane Lovett was a most engaging lady and good communicator. Her recipes were delicious and looked possible to recreate ourselves.

May 11, 2026
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Reply from Divertimenti

Thank you for attending our recent cookery school demo hosted by Jane Lovett. We are glad to hear you had such a positive experience and thank you for taking time to leave a 5-star review.

Rated 4 out of 5 stars

A knife was missing

A knife was missing. Divertimenti were very prompt in dealing with this! But it wasn’t ideal in what is otherwise a wonderful service.

May 15, 2026
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Reply from Divertimenti

Thank you for your review. We understand this is not ideal and hope the missing product is now with you with help of our team.

Rated 5 out of 5 stars

Christel saucepan

I wanted to but another Cristel saucepan. The order arrived promptly and in perfect condition. I love this make of saucepans and am delighted to be able to buy one online. None of my local shopping stock this make. They are worth every penny. Thank you.

May 15, 2026
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Reply from Divertimenti

Thank you for taking time to leave a review and we are glad you have found us as your destination for Cristel product purchasing.

Rated 1 out of 5 stars

Crowded room - over priced

Crowded room, some people stuffed at back and couldnt see cooking demonstration.
Not a lot of food to taste, two glasses of wine. For £75 you would expect better - plus you’re not actually cooking - you are watching someone cook. Overall not engaging or fun.

May 13, 2026
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Reply from Divertimenti

We’re sorry to hear that the format wasn’t quite what you were expecting.

Unlike our hands-on classes, our cookery demonstrations are designed as a relaxed opportunity to watch your favourite chef cook, learn recipes and techniques, pick up useful tips, and enjoy the experience with a glass of wine.

We’ll pass your feedback regarding the room layout and visibility to our cookery school team for review.

Rated 5 out of 5 stars

Very enjoyable cooking demonstration …

Very enjoyable cooking demonstration by Jane Lovett, with delicious and relatively easy dishes. Particularly appreciated being shown how to cook a bavette steak properly, but there were all sorts of useful tips.

May 11, 2026
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Reply from Divertimenti

Thank you for coming down to Divertimenti Cookery School for our recent demonstration. We are glad to hear you had such a positive time and for leaving a kind review.

Rated 5 out of 5 stars

Demonstration

Had a lovely morning at the cookery school watching Jane Lovett do her magic. Jules and her assistants were very friendly and professional. Have recommended it and I look forward to coming back.

May 12, 2026
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Reply from Divertimenti

Thank you for coming down to our cookery school. We are glad to hear you had a pleasant time at Jane's demonstration, and meeting our cookery school team. Thank you for taking time to share your positive experience and we look forward to welcoming you back in the future.

Rated 1 out of 5 stars
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Reply from Divertimenti

We have looked into this and checked the tracking information for your order. We can see that delivery has been attempted twice, but unfortunately both attempts were missed. The delivery has now been rearranged and is due to take place today.

Rated 5 out of 5 stars

Excellent cooking demo and supper

Excellent cooking demo and supper. Good atmosphere, lovely food

May 12, 2026
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Reply from Divertimenti

We are happy to hear you enjoyed our recent cookery school demo. Thank you for taking time to review your experience.

Rated 5 out of 5 stars

Great kitchen shop

Virtually every thing you need for a kitchen, right prices and prompt delivery and great service, no need to shop around

May 11, 2026
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Reply from Divertimenti

Thank you for this kind feedback of your experience with us.

Rated 5 out of 5 stars

Special delivery.

I've ordered from Divertimenti before. It's helpful because we don't live near the store. On this occasion I chose some quite costly Amalfi ceramics. The order arrived promptly. The packaging was super and could be recycled. All the items arrived in excellent condition. The china is beautiful. The cheese leaves make all platters look good. The napkins are as near linen as possible- and won't need ironing! All very good. All items just as website showed. Thank you.

May 9, 2026
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Reply from Divertimenti

Thank you for continuing to choose Divertimenti. We are glad to hear you are happy with your new products from the Amalfi collection. Thank you for taking time to leave this 5-star review and feedback.

Rated 1 out of 5 stars

It’s been two weeks since it arrived in…

It’s been two weeks since it arrived in The Netherlands still haven’t received the package. I ordered this package 3 1/2 weeks ago.

April 29, 2026
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Reply from Divertimenti

Thank you for your review. We understand this is a frustrating circumstance and our team continue to look into this for you. As it is held at customs in the Netherlands, we are now in touch with Royal Mail International and hope to get your parcel to you soon. Our customer services team will keep you posted via the email thread you have opened with them.

Rated 5 out of 5 stars

Divertimenti had all the cutlery we…

Divertimenti had all the cutlery we needed to make up our cutlery set originally purchased in John Lewis! We had searched John Lewis and the internet for quite a while, but could not the items we needed.

The items were ordered on line and arrived the same week and were well packed individually and boxed together.

Great service.

May 5, 2026
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Reply from Divertimenti

Thank you for choosing Divertimenti. We appreciate feedback like this. Enjoy your new cutlery.

Rated 5 out of 5 stars

Wonderful watching Marina demonstrate…

Wonderful watching Marina demonstrate her recipes. Really enjoyed the evening

May 4, 2026
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Reply from Divertimenti

Thank you for coming down to the Divertimenti Cookery School. We are elated to hear you had such a wonderful evening. Thank you for taking time to leave feedback.

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