Dixon Commercial Investigators Reviews 

Extremely bad client service. They get you with the sales pitch and then when it's time to collect the money they have collected that is OWED you, you have to wait almost a year. There is no one to talk to in the customer service end and if you do actually get someone to respond to you it is through email and it's a bunch of nonsense that is not helpful to your inquiry.

This company is very attentive right up until you sign and pay for your membership. After that it is virtually impossible to get ahold of the person in charge of you accounts. We received no updates or case reviews. The work we had paid for was not undertaken in any serious way we could ascertain. When we tried to escalate the issue with their complaints department we were stone walled
Worst customer service experience ever and no results !!!!

After seeing these reviews - it seems to be the same over and over. I paid them over 800 to retrieve money from a deadbeat client. They claim they chased the client but cant prove it to me. After a few months they sent me an invoice for $715.06 stating they couldn't claim money from client so I have to pay for their time What the heck!!! I have had numerous emails, phone calls with staff. they are very rude and unethical to deal with- I could go on for ever but just stay away from this company BIGGEST SCAM EXER

This company is a scam..!!! Beware!!! It is like dealing with a devil. If they cannot collect, they will bounce back at you and collect fees for the services even though you never collected a penny... Beware and please spread the word!

Never paid a dime of what they collected.
Charged us a fee to sign up, collected money and wouldn't pay us out. One of the accounts we had put into collections with them contacted us directly to pay shortly after we submitted them and they billed us a fee for the collected money. Told us they were holding our money they collected until we paid them for that one account. We paid and they never sent us our money.
They also called us to try and sign us on as a customer while we were ALREADY a customer.

Total scammers. They are useless and and unhelpful. After I did all the work myself to collect money they invoiced me for 10% of what I recovered.

DO NOT USE THEIR SERVICES!

they don't produce, no one to speak to, no results. a complete waste of time and money. DON'T USE THEM!
DON'T PRE PAY ANYTHING TO THEM.

We hired them to collect on some accounts. The sales guy either lied or no one else in the organization knows what can and cannot be done. The collections agent negotiated a payment plan with one of my clients that would take 2 YEARS to be paid without my consent. And now NO ONE returns calls or emails. Steer clear!

This company is trying to extort money from me !

Their claiming I'm on the hook for a account that a company I used to work for years ago had outstanding with one of their clients
But I didn't own a company! And I'm confused how they can try hold me responsible when I was only a manager at the company

They threaten and harass me multiple times a week !!

Misleading correspondence received from them suggesting "renewal" was now due. *Never* had an account with them. Disgraceful business practice.

This company is a scam, and I suspect that any good review is from an employee of theirs (notice how the good reviews are usually very vague). They take $800 as an opening fee to start an account with them, then ignore you completely and do not collect any money from any of your clients. Most collection companies are "only pay if we collect the money" so do not be fooled by needing to pay a starting fee. We have tried to cancel our accounts with them for YEARS with no response by email, phone, or registered mail. Do not trust any good reviews for this company.

They have a great website very effective and helpful

Nothing but good things to say about this company. Has help me for years. Keep up the good work.

We hired these guys and they did great ...took a little bit to see the results but they did come

Site is great lost of functionality it is updated often and is very user friendly

After receiving service for 3 months, I have been very satisfied. It's like having an employee who is strictly dedicated to chasing bills. It’s pretty fantastic to not have to worry about that issue anymore. It’s worth the money.

These guys are crooks. They will promise all sorts of things on the phone trying to get you to sign up for their services. Then after the contract is signed, it's very difficult to get anyone to answer emails. They are very misleading in what they promise you. I was specifically told the fees I paid would cover any potential paralegal costs should I proceed to file a small claims court case. I knew the court costs would be extra. But when I went to file claim, I was told the paralegal fees are not covered. They also completely misled me about their collection fees. I don't know how anyone would give this company a good review. Don't be fooled !! they haven't gotten a single dime for me.

Had a great experience with the staff at Dixon Commercial. All the employees from the account manager to the customer service rep were very very helpful & dealt with me in a professional manner from start to finish. I was able to recover the overdue accounts in a timely manner & I am very pleased with the results.