DJ CITY Reviews 

178
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers had a great experience with this company. Customers frequently praise the knowledgeable staff for being extremely friendly, patient, and always ready to help find the exact music gear and instruments you need for creative expression. Many people appreciate the fast and reliable service, making purchases and getting set up with audio equipment simple, smooth, and completely stress-free. However, some people mentioned encountering issues with faulty equipment along with occasional delivery delays or unhelpful support when dealing with returns and repairs. A few reviewers also noted receiving defective items or experiencing disappointing communication from staff when trying to resolve product problems.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting friendly service and extensive product... See more

Product

Customers consistently note positive experiences with product, highlighting great overall value and quality.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly staff, helpful advice,... See more

Customer service

People report positive experiences with customer service, consistently praising the friendly, knowledgeable,... See more

Quality

Reviewers express mixed opinions regarding quality, reflecting both satisfaction and frustration. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The crew down at Richmond DJ City are absolutely incredible. If you're looking to find the instrument or device for your creative expression, this is the place to go to. They're helpful and sup... See more

Rated 5 out of 5 stars

I recently purchased a Yamaha MG06 and encountered a small issue with the switch. After a brief discussion with Anthony, he promptly assisted me in swapping it for another unit without any hassle.... See more

Rated 5 out of 5 stars

Few weeks ago my husband bought a speaker in DJ City in Malaga. Unfortunately we've given the wrong one however they are very willing to give us the right one and return the wrong one though we've use... See more

Rated 5 out of 5 stars

I am writing about DJ City in Richmond, Vic. The staff is helpful and knowledgeable. Orders, returns, faulty equipment are all done properly. I am satisfied. Sometimes I have to remind them about orde... See more


Company details

  1. Home & Garden

Information provided by various external sources

Shop with DJ City Australia's biggest sound, lighting & performance superstore. For all your DJ gear; DJ decks, lighting & pro audio gear.


Contact info

4.2

Great

TrustScore 4 out of 5

178 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(178)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Great experience, team was very helpful. Got a good deal on wanted product and had it in stock!

September 23, 2025
Unprompted review
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Rated 1 out of 5 stars

Poor customer service

This company is good at responding to orders promptly, and delivering quickly. However, if there is a problem, they are extremely slow to respond. Expect to send several emails, and eventually, weeks later you should get a response.
I received a faulty party light and wanted advice on what to do and they told me to take it to one of their stores. Abit tricky as I live in Adelaide and they have no stores here, they just were not interested in helping me.
Very disappointing

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Liam helped us with all his knowledge

Liam Ahfuni made our experience very good. We are new to the DJ world and Liam spent a lot of time with us answering all our questions and explaining all the equipment we were purchasing.
We will be back to see Liam to get our lighting set up.

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service at DJ City Richmond

Fantastic service at DJ City Richmond. The team were knowledgeable and helped me find the perfect podcast microphone with ease. Great range, fair prices, and friendly staff – highly recommend! It’s a hidden gem of a place to shop!

September 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Katie for prime minister!

I had an amazing experience at DJ City Mansfield thanks to Katie. She was incredibly helpful, patient, and knowledgeable—going above and beyond to make sure I found exactly what I needed. Katie made the whole process easy and enjoyable, and her customer service was outstanding. I really appreciate the effort she put in, and I’ll definitely be coming back. Highly recommend asking for Katie if you visit!

September 10, 2025
Unprompted review
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