DJ CITY Reviews 

178
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and patient, often going above and beyond to assist with purchases and provide excellent advice. Many highlight the fantastic customer service, noting the team's ability to make the process easy and stress-free, alongside satisfaction with product quality and efficient service. However, some customers noted issues with product quality, including faulty items or products failing soon after purchase, and experienced disappointing problem resolution with poor communication or a lack of urgency from staff.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many customers praising the helpfulness, knowledge, and... See more

Product

Users describe positive interactions with product, often highlighting great service, product quality, and... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and friendliness of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers expressing disappointment and expecting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased a Yamaha MG06 and encountered a small issue with the switch. After a brief discussion with Anthony, he promptly assisted me in swapping it for another unit without any hassle.... See more

Rated 5 out of 5 stars

I had an amazing experience at DJ City Mansfield thanks to Katie. She was incredibly helpful, patient, and knowledgeable—going above and beyond to make sure I found exactly what I needed. Katie made t... See more

Rated 5 out of 5 stars

The crew down at Richmond DJ City are absolutely incredible. If you're looking to find the instrument or device for your creative expression, this is the place to go to. They're helpful and sup... See more

Rated 5 out of 5 stars

Few weeks ago my husband bought a speaker in DJ City in Malaga. Unfortunately we've given the wrong one however they are very willing to give us the right one and return the wrong one though we've use... See more


Company details

  1. Home & Garden

Information provided by various external sources

Shop with DJ City Australia's biggest sound, lighting & performance superstore. For all your DJ gear; DJ decks, lighting & pro audio gear.


Contact info

4.2

Great

TrustScore 4 out of 5

178 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(178)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Old school service

I came in looking to buy a mic and speakers - the team was very helpful in taking me across the different gear at different price points.
I’d recommend this store to anyone interested in audio equipment.

September 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing service!

Reilly was an absolute amazing help for me and my son. He was so knowledgeable and helpful throughout the entire experience I cannot thank him enough for it!

September 6, 2025
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Rated 5 out of 5 stars

Customer service was fantastic

Customer service was fantastic, everyone knew exactly what it is that they were offering and were able to help me figure out what i wanted to purchase.
Highly recommend coming here to even just have a look at the wares they offer.

August 22, 2025
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Rated 5 out of 5 stars

All round amazing

The staff were fantastic to work with and super knowledgeable. I had the privilege of shopping with Katie who walked me through everything and made it so easy to make the right choice. Would recommend to anyone shopping all things music

September 5, 2025
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Rated 5 out of 5 stars

Incredible team and support

The crew down at Richmond DJ City are absolutely incredible.
If you're looking to find the instrument or device for your creative expression, this is the place to go to.
They're helpful and supportive.
You can feel that they just want to assist you in the dearest ways possible to find exactly what you need and what suits your personality.
Thank you so much Brad and the rest of the team for helping me out!
Huge appreciation!

September 4, 2025
Unprompted review

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