I received a call from DJI customer supports after they saw the review. They called me directly and also sent me a prepaid UPS address label to have their techs try to fix or replace the camera. I was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I mistakenly ordered the wrong drone package at first. Cancellation was easy and the refund was almost instant! I ordered the package I wanted and 8 days later (delivery was +1 extra day because I ord... See more
Company replied
I use action cameras for underwater video. I have used the DiveVolk housing with an iPhone 17Pro. Then switched to a GoPro Hero 13 Black. With and without lights. I was wanting more from these opti... See more
Company replied
The experience dealing with customer service was awesome when I had a question or a doubt they wrote me instantly!!! As well as shipping was super fast and the ending thing with receiving my package!... See more
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Company details
About Djiusa
Written by the company
For over 15 years, our heart has beat in the bustling streets of Mong Kok, Hong Kong. What began as a passion for photography grew into a family of over 600, dedicated to empowering creators with the finest imaging tools. We didn't just sell cameras; we fueled dreams, one click at a time.
It was this shared commitment to precision and storytelling that drew us to DJI. We didn't just see cutting-edge technology; we saw a kindred spirit. That's why we're proud to have served as an authorized DJI partner in the U.S. for over two years, bringing this shared vision directly to you.
To ensure you get the genuine DJI gear you need without delay, we've built homes for our operations in both California and New Jersey. And for your peace of mind, nearly every product is in stock and ready to ship the moment you need it.
Contact info
UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT RD CENTRAL HONG KONG, Hong Kong, Hong Kong
- +1 833 962 9226
- service@djiusa.com
- djiusa.com
4.2
Great
732 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Djiusa
Glad it worked out of the box with nothing to fuss over — that hassle-free start is exactly what we aim for. Fly safe!
— DJI USA Team
Buying directly from DJI worked great
I was nervous buying my DJI Air 3S from resellers on Amazon so I purchased directly from DJI. Easy peasy. Great tracking and timely delivery.
September 18, 2026
Reply from Djiusa
Glad you went straight to the source this time and skipped the extra layers of resellers — less runaround, more peace of mind, and it all landed smooth with clear tracking and an on-time arrival. Exactly the experience we want you to have. Fly safe with that Air 3S!
— DJI USA Team
The package was not delivered
The package was not delivered, the company has been unhelpful in helping me get the shipping company to locate the package.
September 15, 2026
Reply from Djiusa
A missing parcel is frustrating, and we don't want you stuck in limbo. For shipments lost in transit, we open a formal trace with the carrier to pin down where it went. Email us at service@djiusa.com with your order and tracking details, and we'll take it from there as your single point of contact and push the carrier for answers.
— DJI USA Team
I love the drone and its capabilities…
I love the drone and its capabilities for the price! I got my accessories quickly but the drone itself took some time with FedEx ground. But it came in good working order and its been a blast.
I just hope you guys can get blue listed in the US for work use.
September 18, 2026
Reply from Djiusa
Glad the drone's capabilities and value hit the mark — accessories showed up fast, and even though the main unit's carrier leg ran a bit long, it landed in perfect working order and you've been having a blast. Here's to many more flights!
— DJI USA Team
Reply from Djiusa
Glad it was the easiest checkout you've had — clean and simple. Enjoy!
— DJI USA Team
A terrible company that has poor…
A terrible company that has poor customer service.
Also, after a crash they attempted to charge me $300-500 for the repair of a broken arm hinge, They lied about the motor needing replacement, etc.
I repaired this hinge for a total of $15.99 and literally 5 minutes of my time.
Never again will i support these crooks.
EDIT: now the losers at this company are pretending to not be able to locate my order exactly as they had pretended not to have been able to locate my order despite me providing the order number they emailed me -- it was only after i shared a screencap from a bank statement that they suddenly found my order.
This is the worst company to deal with, and they tried to cheat me with a $500 repair that requires a $15.99 part and 5 mins of time,
AVOID.
September 14, 2026
Unprompted review
Reply from Djiusa
We were unable to locate an order on our end matching this account. If this experience is genuine, we'd want to verify and follow up — please email service@djiusa.com with your order and repair reference so we can look into it. We take the accuracy of every claim seriously and welcome the chance to review the details.
— DJI USA Team
Stress Free Ordering
It was very easy ordering. They kept me notice of the entire process, to receiving my order to shipping it out and when it arrived. My order was very well package and in perfect condition when received. I am very pleased with the service of DJIUSA.
September 13, 2026
Reply from Djiusa
Glad ordering was easy and you stayed in the loop the whole way — from confirmation to shipment to delivery — with the parcel arriving pristine. That end-to-end experience is exactly what we work on daily. Thanks for the kind words, and fly safe!
— DJI USA Team
Reply from Djiusa
Glad the order went through clean from start to finish, no hiccups. Enjoy!
— DJI USA Team
It was an easy and quick process
It was an easy and quick process. Fast shipping and great communication from placing the order to receiving the order.
September 15, 2026
Reply from Djiusa
Glad the whole run — from checkout to doorstep — was smooth and quick, with steady updates along the way and a fast delivery at the end. Thanks for the kind words, and fly safe!
— DJI USA Team
Safe delivery not identified as high…
Safe delivery not identified as high theft item in box
September 15, 2026
Reply from Djiusa
Glad it arrived safe and the box kept a low profile — nothing on the outside advertising what's inside, which is the kind of discretion we want for transit. Fly safe!
— DJI USA Team
Mavic Mini 5 Pro is awesome
The little drone is amazing.I have used it for photos, to teach my young son about flight, and for adventure
September 10, 2026
Reply from Djiusa
Glad this little drone became the whole family's sidekick — photos, teaching your son the basics of flight, and adventures together. Turning the sky into a lesson with your kid is exactly what it's best at. Fly safe, both of you!
— DJI USA Team
DJI continues to lead the industry in…
DJI continues to lead the industry in entry and professional level drones.
September 11, 2026
Reply from Djiusa
Glad we can meet you whether you're just starting out or flying at a pro level — covering that full range is exactly what we aim for. Thanks for the recognition, and fly safe!
— DJI USA Team
Excellent purchase
Excellent purchase, speed of delivery. Everything works exceelnt 👍 👍
September 11, 2026
Reply from Djiusa
Glad it was a great pick, the delivery was quick, and everything fired up perfectly on arrival. Thanks for the love — fly safe!
— DJI USA Team
Ordered just before midnight
Ordered just before midnight, order was shipped and on the way the next morning!! Hopefully, Fedx will do as well.
September 14, 2026
Unprompted review
Reply from Djiusa
Glad we didn't leave you waiting — ordered late, out the door by morning, which is the pace we like. The last leg is with the carrier now, and we're rooting for a clean handoff. Fly safe!
— DJI USA Team
Been on the fence about buying this for…
Been on the fence about buying this for my business and so glad I did.
September 10, 2026
Reply from Djiusa
Glad the hesitation paid off — and that it's pulling its weight for your business is exactly what it should do. Here's to smooth flights and a busier pipeline!
— DJI USA Team
Reply from Djiusa
Glad it reached you fast. Enjoy!
— DJI USA Team
Made easy to order and did not take…
Made easy to order and did not take long to receive my package.
September 10, 2026
Reply from Djiusa
Glad ordering was smooth and the parcel didn't keep you waiting long. Fly safe!
— DJI USA Team
Reply from Djiusa
Glad the parcel reached you clean and quick — sturdy packaging, no drama on arrival. Thanks for the kind words, and fly safe!
— DJI USA Team
When I bought the drone did not realize…
When I bought the drone did not realize I had to buy it piece by piece. Now that I have everything I can fly it. A lesson learned.
September 9, 2026
Reply from Djiusa
Many setups are built modular, so the first round can take a few separate picks — glad all the pieces are in and you're finally airborne. The best flights are still ahead. Fly safe!
— DJI USA Team
I was skeptical at first but am now a believer!
I mistakenly ordered the wrong drone package at first. Cancellation was easy and the refund was almost instant! I ordered the package I wanted and 8 days later (delivery was +1 extra day because I ordered over a holiday weekend; no fault of djiusa) it arrived! Batteries out of the package were low on juice so my first flight was short but got to see some really cool aerial views of my property before landing and bringing in for charging. To sum it all up I am satisfied with the purchase and product here on day 1.
September 11, 2026
Unprompted review
Reply from Djiusa
Glad the swap and refund were hassle-free and got you squared away fast. The extra day over the holiday weekend is understood, and we appreciate you flagging it wasn't on us. Fresh batteries ship with a safety charge, so a quick top-up unlocks the full flight — and even those first few minutes gave you great aerials of your place. Satisfied on day one is exactly the start we want. Fly safe!
— DJI USA Team
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