Excellent service car picked up by a very helpful member of staff to be repaired resprayed. Kept incontact to let me know how repair was progressing did very professional repair & delivered back 3... See more
Company replied
Location
Switch locationRipley Drive, Normanton Industrial Estate, WF6 1TZ Wakefield, GB
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See what reviewers are saying
Dislikes: No real joined up working with car hire company. Very difficult to contact for updates and completion of repairs because phone was not answered and voicemail messages to return call we... See more
Company replied
I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... See more
The service I received was excellent. I was kept informed of what was happening with my car from pick up to drop off and the repair itself was of a high standard. Would definitely recommend.
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, United Kingdom
- 0345 3031704
4.4
Excellent
483 reviews
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Repairs completed professionally
Repairs completed professionally and I was kept up to date with the progress of the repairs throughout.
August 14, 2024
Reply from DLG Auto Services - Wakefield
We appreciate your kind words and are glad to hear that you were satisfied with the professionalism and communication during your repair. We strive to provide excellent service and are pleased that we met your expectations.
Really happy with the service
Really happy with the service. From pickup to return, everything went very smoothly. My Toyota CHR came back to me looking brand new after a full passenger back door replacement and fitting of new plastic trims. They even cleaned the car inside and out. The courtesy car was an added bonus! No hassle and stress free. Many thanks
July 30, 2024
Reply from DLG Auto Services - Wakefield
Thank you for your kind words! We're thrilled to hear that you had such a positive experience. It's wonderful to know that our team was able to provide you with a smooth and hassle-free service. We're glad you were pleased with the quality of the work done on your Toyota CHR, and we appreciate your feedback on the added touches like the courtesy car and the car's cleanliness. We strive to provide excellent service and appreciate your business.
Great job on repair
August 6, 2024
Reply from DLG Auto Services - Wakefield
We're so glad to hear that you were happy with the repair. We strive to provide excellent service and appreciate your kind words.
Not overly impressed by DLG
Efficient collection, reasonable finish to the repair of my vehicle. Bullish tactics in telling me I had to exchange the rental car back for my repaired own vehicle or there would be costs incurred. Once arranged my car was delivered back at the time stipulated by DLG well in fact 20 minutes earlier but that's by the by. The car was also supposed to come back clean, the interior had a sympathetic tidy round but the outside had been washed at least the day before but had been kept outside overnight and it was dirty with rain and dust water.
In short, decent repair work but poor customer service and attention to detail.
July 31, 2024
Unprompted review
Reply from DLG Auto Services - Wakefield
We appreciate your feedback and understand your concerns about the customer service experience. We strive to provide excellent service to all our customers, and we will use your feedback to improve our processes.
They offered me a brilliant service
They offered me a brilliant service. Very happy to recommend them
July 30, 2024
Reply from DLG Auto Services - Wakefield
Thank you for your kind words! We're delighted to hear you were happy with our service and that you'd recommend us. We strive to provide a positive experience for all our customers.
Very efficient and effective.
Very efficient and effective.
I was kept informed of progress on the repair. Collection and delivery of my car before and after repair was exactly on the date and time stated. The repair was excellent, full Mark's DLG.
July 30, 2024
Reply from DLG Auto Services - Wakefield
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you were kept informed throughout the repair process and that the collection and delivery of your car went smoothly. We strive to provide excellent service and are glad that the repair met your expectations.
Very pleased with the repair
Friendly and helpful staff; kept in the know as to how the repairs were going on; car returned perfect, and even cleaner than when it went. Couldn't tell where the repair was done, and re-spraying was spot on
July 8, 2024
Reply from DLG Auto Services - Wakefield
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our staff were friendly and helpful, and that you were kept informed throughout the repair process. We strive to provide excellent service and are delighted that you were happy with the quality of the repairs and the cleanliness of your vehicle.
Reply from DLG Auto Services - Wakefield
We're thrilled to hear you had a positive experience!
Reply from DLG Auto Services - Wakefield
We truly appreciate your kind words and are delighted to hear that you were satisfied with our service and the quality of our work. Thank you for taking the time to share your positive experience.
Generally a very good service and…
Generally a very good service and repair although contacts were made by land line rather than mobile phone despite DLG being informed that we would be away during the repair. Problem quickly resolved when the mistake was identified and DLG were contacted about this
July 3, 2024
Was told numerous times our car would…
Was told numerous times our car would be ready first 1 week then another week eventually 4 weeks
July 3, 2024
Reply from DLG Auto Services - Wakefield
Sorry to hear you did not have a great experience. Unfortunately there was a delay in returning your vehicle due to the delivery of parts which was outside of our control. I apologise if you feel there was a lack of communication during this time.
Very good finish
My car went for repair following an incident. DLG were appointed repairer. They collected my car and returned after repair completed. My car was returned with damage to the drivers door. However the company repaired the damage and provided a hire car for duration of the repair.
I have no complaints regarding the service.
June 28, 2024
Fit and renew rear door and repairs
They kept me informed of the progress.the work was very good. their was a small fault they came to to my home to correct this good sevice
June 26, 2024
Repairs
DLG auto services repaired our Range Rover following an accident, they were very good, efficient and kept us up to date throughout.
June 19, 2024
Excellent service kept in touch
June 12, 2024
Excellent Communication
Kept me informed every step of the way
Very helpful and friendly
June 12, 2024
Did not repair my car properly wing is…
Did not repair my car properly wing is still miss aligned car has been to them 3 times now some one coming in Tuesday to rectify agian every time they take comes backs with damage else where including scathes and a broken windscreen
May 21, 2024
Reply from DLG Auto Services - Wakefield
We apologise for the inconvenience and frustration you've experienced with the repairs to your car. We understand how important it is to have a vehicle that is in proper working condition.
Thank you for bringing these issues to our attention. Your feedback is essential in helping us improve our services and provide a better experience for our customers.
Great service
Great service great repairs to my car good notifications about progress of repairs al in all first class service
May 21, 2024
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