Was contacted pretty swiftly by DLG, car was driveable and picked up by them at home. Repairs were carried out very quickly and faults discussed over the phone. Was away on day of delivery but car wa... See more
Company replied
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Review summary
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Reviews shaping this summary
Unfortunately I have had to rely on DLG Middlewich in the last couple of weeks, for repairs to my car, following accident. The service from DLG was excellent, from my 1st contact with them, to the re... See more
Company replied
A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did. I was kept... See more
Company replied
Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car f... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Westmoreland Road, BR1 1DP, Bromley, United Kingdom
- dlgautoservices.com
4.6
Excellent
11K reviews
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First Class Service
I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart from a first class job of repairing the damage, the car had been cleaned outside and valeted on the inside. All the people I spoke to at DLG were polite and helpful. I really hope I don't need to use their services again, but I'd have no hesitation in doing so.
February 19, 2026
Unprompted review
Reply from DLG Auto Services
We're glad you were pleased with the repair work and the service provided. It's great to know our team was helpful and polite. We appreciate your feedback and are grateful for your recommendation.
Awful cowboy mechanics don't use.
Awful rubbish mechanics don't use.
September 16, 2025
Unprompted review
Reply from DLG Auto Services
We regret your negative experience. We'll investigate how we can improve our services for everyone.
Devaluation of my car.
Had my car repaired in August. Wasn't happy with finish and number plate was hanging off ( photos available) tyre sensor light on console and dashboard that they were informed about(twice) was not sorted and was told to inflate the tyre??????, yeah right, that didn't work!!. It nearly failed it's MOT because of this.
Just tried to sell my car and because of the poor finish to my car was informed it has devalued my car approx £ 800.00p.
Will research who repairs my insurers cars in future.
Refused to sign handover papers because of the condition my car was returned.
February 12, 2026
Unprompted review
Reply from DLG Auto Services
We appreciate you bringing this to our attention. We're sorry to hear about the issues with the repair finish, number plate, and unresolved tire sensor light. We'll investigate these concerns regarding the quality of our service and the impact on your car's value.
My car was repaired by DLG after an…
My car was repaired by DLG after an accident.They were most efficient. They took my vehicle away on time,as arranged.They kept in touch throughout,then they returned the car beautifully cleaned and repaired.The delivery men were mannerly & efficient.
February 6, 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you had an efficient experience with the repair of your car. It's great to know that we took care of your vehicle and kept you informed. Thank you for your positive feedback.
Reply from DLG Auto Services
We appreciate you taking the time to share your positive experience with our efficient and prompt service. We are happy to hear that.
Had my ford focus repaired by DLG…
Had my ford focus repaired by DLG autos
Very impressed this is the second time I have used them both times they have been very professional and curtious.Was kept informed all the time "Thanks Guys"
February 12, 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you were impressed with our service for your Ford Focus repair. We appreciate your continued trust and are glad our team was professional and courteous, keeping you informed throughout the process.
Courteous and efficient service
February 10, 2026
Reply from DLG Auto Services
We appreciate you taking the time to share your positive experience with our efficient service. We are happy to hear that you found our team courteous.
Insurance Repair
DLG provided a fast, professional and efficient response to repairing my car via my insurance company. They went beyond repair services by valeting the car inside and out as well.
February 16, 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that our service met your expectations by providing a fast, professional, and efficient car repair. We appreciate your positive feedback regarding the valet service.
Accident damage repairs
My car was sent here by Churchill Insurance for accident damage repairs.
Good service with regular updates from the staff in branch.
Had a few issues with my car after the initial repair, but all were dealt with promptly and supplied with a courtesy car for the whole duration while ongoing works took place.
I would be happy to use again if needed
April 29, 2025
Reply from DLG Auto Services
We appreciate you choosing us for your car repairs. We're happy to hear that you received good service and regular updates. We're glad we could resolve the issues promptly and provide a courtesy car. Thank you for your positive feedback; we value your willingness to use our services again.
Using old damaged parts instead and new one , when I was told I will get brand new
My car was repaired in 2 weeks time in December, not bad bud one of my head light has damaged brackets . at first they told me I will get anew one . When I received my car head light was not in the right position , moved slightly back and lower. its normal with broken brackets. reported after big snow and no response at all , don`t recommend this place.
December 1, 2025
Unprompted review
Reply from DLG Auto Services
We regret to hear about the headlight bracket issue and the lack of response after you reported it. We'll investigate this situation to ensure it's addressed properly. Thank you for your feedback.
First class experience really pleased…
First class experience really pleased with the result of my car, staff very helpful from first day until I got my vehicle back , could not have believed the work you did to achieve the outstanding results. Thanks to all concerned.
January 14, 2026
Reply from DLG Auto Services
We're glad you're pleased with the work done on your car. It's great to hear that our staff was helpful throughout the process and that you're delighted with the outstanding results. Thanks for your positive feedback!
Friendly and efficient service
Friendly and efficient service. The quality of the repair was excellent and my car came home gleaming inside and out.
January 19, 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you received friendly and efficient service! It's great to know the repair was excellent and your car was returned clean. Thanks for your feedback.
Good service
Good service. Good communications. A professional job - with a 5-year guarantee.
January 21, 2026
Reply from DLG Auto Services
We're happy to hear that you had a positive experience with our service and communications. Thank you for acknowledging our professional job and guarantee!
Reply from DLG Auto Services
We appreciate your kind words regarding our communication and service. Thank you for sharing your positive experience with us!
Car tepairs
Friendly and very helpful staff excellent repair on our vehicle which was picked up and returned, which was extremely convenient
Very professional, we were very pleased thank you
January 26, 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that our staff was helpful and friendly! We're glad you were pleased with the vehicle repair and the convenience of our pick-up and return service. Thank you!
Good communication and friendly staff
Good communication and friendly staff
Made the process less stressful after the accident and did a great job
January 14, 2026
Reply from DLG Auto Services
We're happy to hear that our communication and friendly staff made the process less stressful for you after your accident. We appreciate your kind words!
Great service and prompt repair when my…
Great service and prompt repair when my car was damaged, pleasure to recommend 😎
February 10, 2026
Unprompted review
Reply from DLG Auto Services
We're glad you enjoyed your experience and that our service met your needs with promptness. Thank you for recommending us; we appreciate it!
Car repaired to high standard.…
Car collected and courtesy car delivered at time stated . Car completed and returned at time specified. All work done to high standards. Very happy with experience dealing with DLG..
February 10, 2026
Reply from DLG Auto Services
We're happy to hear that the car collection and return went smoothly and that you were pleased with the work completed. We appreciate your positive feedback!
The garage made a courtesy car…
The garage made a courtesy car available to me (although it wasn't offered straight away), when damaged car became unroadworthy.
I had to wait weeks for a particular part to be available, but they kept me informed and updated me regularly. When my car was returned to me it had been valeted and looked like new.
February 10, 2026
Reply from DLG Auto Services
We appreciate your positive feedback. We're glad you were informed about the part delay and that you found the courtesy car helpful. We're happy your car looked like new upon its return!
Excellent service
Really impressed with the service. Everyone I spoke to was professional, helpful and friendly. Colleted and delivered the car when they said they would, good communication through the repairs and the car looks great!
February 10, 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you were impressed with our team's professionalism and helpfulness. We appreciate your positive feedback regarding our communication, collection, and delivery service.
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