Unfortunately I have had to rely on DLG Middlewich in the last couple of weeks, for repairs to my car, following accident. The service from DLG was excellent, from my 1st contact with them, to the re... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Was contacted pretty swiftly by DLG, car was driveable and picked up by them at home. Repairs were carried out very quickly and faults discussed over the phone. Was away on day of delivery but car wa... See more
Company replied
A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did. I was kept... See more
Company replied
Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car f... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Westmoreland Road, BR1 1DP, Bromley, United Kingdom
- dlgautoservices.com
4.6
Excellent
11K reviews
Asks customers to review
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Happy customer
Can’t fault the service they kept us updated at all times. Repair was completed ahead of time. The branch staff were courteous and helpful. The delivery drivers were careful and courteous too. Thank you.
April 15, 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you were pleased with our service and updates. We appreciate your positive feedback regarding our team's helpfulness and the prompt completion of the repair.
I was very impressed with the service
I was very impressed with the service i received when my car was with DLG Autos.
Neil the engineer kept me up to date and went above and beyond to find the part which was causing a problem to obtain. Also i would like to mention a lady who was on reception when i went to get my wife's mobility scooter out of the car who helped me they are both a credit to DLG Autos.
Thank you for valeting my car.
April 14, 2026
Reply from DLG Auto Services
We're happy to hear that you were impressed with the service. We appreciate your positive comments regarding our engineer's dedication and the receptionist's assistance. Thank you for acknowledging their efforts and for mentioning the valet.
Great Service
My car suffered some damage after a minor accident, it was collected by DLG Auto Services and then delivered after just two days in the workshop looking brand new and clean inside as well as out.
Fantastic service, thank you DLG!
April 14, 2026
Reply from DLG Auto Services
We're happy to hear that you were pleased with how quickly your car was repaired to a like-new condition. Thank you for your positive feedback and recognition of our service!
Couldn't have been better
The service I received was impeccable. I was kept informed at every stage from vehicle collection progress on repair and return of my car. The car had been valeted and looks as good as new. Thanks to all involved.
April 13, 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear you received impeccable service! It's great to know you were well-informed throughout the repair process and that you were pleased with the car's presentation upon its return. Thank you!
Shocking communication
Shocking communication . Not professional. Told me my car would take between 4-6 weeks to be fixed. They don't care .
Put a complaint in still jut bothered. Ombudsman next
April 1, 2026
Unprompted review
Reply from DLG Auto Services
We regret to hear about the poor communication and the extended repair time you experienced. We'll review your complaint to improve our service.
Great from start to finish
Great from start to finish, rennault took their time getting back to us. But D&G updated me every step of the way. Email update every single week and no need to chase up at all. Highly recommended 👌 quality services
March 25, 2026
Reply from DLG Auto Services
We're happy to hear that you had a great experience! We appreciate your positive feedback regarding our consistent updates and quality service. Thank you for recommending us!
Review of repair to vehicle
Fantastic service from Veetec car repair team.
Liked the ability to track progress of repairs.
In addition text message and phone call informing me of vehicle repair progress.
Friendly customer service.
Well done to all the teams involved for their professional outstanding service.
April 8, 2026
Reply from DLG Auto Services
We're happy to hear you received fantastic service from our car repair team! It's great to know you liked tracking your repair progress and appreciated the updates. We appreciate your kind words regarding our team's professional service.
After a minor collision in France
After a minor collision in France, they picked up my car from my home and took it their premises in Aldershot. They then drove it back after completing the repair. There is no way you would have thought the car had been damaged. An excellent job!
March 24, 2026
Reply from DLG Auto Services
We're happy to hear that we could restore your car to its pre-collision condition after the incident in France. Thank you for acknowledging our team's dedication to providing excellent service and quality repairs.
I had my car repaired at the heywood …
I had my car repaired at the heywood branch.The appointment was easy to schedule ,pick up and drop off.
The staff were friendly, polite and professional.
They kept me informed with every step
The repair was do on time and to a very high standard.
My car look brand again after someone scrapped and chipped it. Really happy.
I would definitely recommend them and will return for future services.
March 21, 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that scheduling, pick-up, and drop-off were easy. It's great to know our staff's friendliness and professionalism impressed you, and that you were well-informed throughout the repair process. We appreciate your recommendation and look forward to serving you again.
Fast, efficient and friendly service
Fast, efficient and friendly service. Great communication throughout. Repair was excellent and car was dropped off at the estimated time.
Very pleased with the service.
March 25, 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you found our service fast, efficient, and friendly! We're glad the repair was excellent, the communication was great, and the car was delivered on time. Thank you!
New boot
The garage did a great job replacing my boot and the dab radio antenna after a incident
June 10, 2025
Reply from DLG Auto Services
We're happy to hear that the repairs to your boot and radio antenna met your expectations after the incident. Thank you for your positive feedback!
I was very pleased with the service DLG…
I was very pleased with the service DLG gave me. My white Audi TT was repaired perfectly & looks amazing. The staff i dealt with were all very helpful & professional. I wouldn't hesitate to recommend them & well deserved 5 star rating .
March 31, 2026
Reply from DLG Auto Services
We're happy to hear that you were pleased with our service! It's wonderful to know your Audi TT's repairs met your expectations and that our staff were helpful. Thank you for your recommendation and kind words.
Outstanding service.
I cannot speak highly enough of this company. We were updated every day so knew that progress was being made. The work began as soon as the vehicle arrived and was completed ahead of the estimated time. We had complete confidence that the work would be of a high standard and we weren't wrong. Our car looks brand new. Many thanks to everyone concerned.
March 30, 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you had such a positive experience! It's great to know that our updates kept you informed and that the work was completed promptly and to a high standard. Thank you for your kind words.
Very good service from start to finish
Very good service from start to finish. Highly professional and very organised. A perfect job was done on the repairs to my vehicle after a crash.
March 30, 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you experienced very good, highly professional, and organized service from the beginning to the end, and that your vehicle repairs were perfect.
DLG AUTO SERVICES ARE AMAZING
DLG AUTO SERVICES ARE AMAZING! They are not only professional, but also kind, thoughtful and truly family friendly.
If I could give them 6 stars I would.
Kelly in the office and manager Adam went above and beyond to help me and my daughter when she was stranded, alone and her car wouldn’t start. I called in the off chance someone could go and jump start her car as I was 70 miles away. Adam was there wishing 15 minutes of my call. Helped her, started the car and did so in a kind, friendly and with generosity of heart. I will NEVER forget this kindness and want to say a HUGE thank you from the bottom of my heart. A truly great set up and obviously run by a people who genuinely care. 6 🌟
March 27, 2026
Unprompted review
Reply from DLG Auto Services
We are so grateful for your amazing review! We're happy to hear that we could assist your daughter and provide her with support during a difficult time. It means a lot to us that you felt our team went above and beyond. Thank you for your kind words.
quick response
Hit a pot hole which damaged my tyre. Called rescue and got a quick response with be there in half hour.
February 10, 2026
Reply from DLG Auto Services
We're happy to hear that you received a prompt response from our rescue team after the incident. Thank you for your feedback!
VERY GOOD SERVICE & COOPERATIVE STAFF
February 10, 2026
Reply from DLG Auto Services
We're happy to hear that you had a positive experience with our cooperative staff and service. Thank you for your valuable feedback!
Fantastic work from the guys at DLG…
Fantastic work from the guys at DLG Barnsley. Car picked up right on time and delivered back right when they said. The repairs are excellent, the car looks brand new. Communication, wether phone call or text was brilliant. Can't thank them enough.
March 20, 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you were pleased with our team's work, the prompt collection and delivery, and the quality of the repairs. We appreciate your positive comments on our communication.
Bodywork Repairs
The service provided by DLG Auto Services - Manchester was first class and after thinking I was going to be without my car for over a week, it was returned after 2 days! The car looked great, inside and out.
Great service.
March 26, 2026
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you received first-class service! It's great to know that your car was returned so quickly and looked fantastic. Thank you for your positive feedback.
Car delivered and collected when…
Car delivered and collected when arranged. Polite staff in person and on phone
March 24, 2026
Reply from DLG Auto Services
We're glad you found our staff polite and that the car was delivered and collected as planned. Thank you for your positive feedback!
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