Absolutely love this brand. All of my jewellery is D Louise and I cannot stop purchasing. I love alternating between my pieces. Most of all - if you ever have an issue with anything their customer ser... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the ring and its quality. It had been sold out for a while, so I was thrilled to finally get one as soon as it was restocked. There was also a delivery issue on USPS’s end, but D. Louise’s cust... See more
Company replied
Ordered yesterday afternoon- received this morning! Amazing customer service - I did email after confirmation to ask if I could get it before next Monday, but Wow, they had sent it to Royal Mail imm... See more
Company replied
A ring has tarnished. I wore it every day whilst on holiday. D Louise jewellery I have purchased lots of no problems, have stayed looking like new. I contacted customer service, immediately they respo... See more
Company replied
4.7
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Very disappointed
Ive bought quite a few pieces from D.Louise but disappointed that 3 of them have discoloured , 1 a ring which is really not good and I won’t be able to wear it.
This is not cheap jewellery and should be as it is advertised to be .
June 13, 2025
Unprompted review
Reply from D.LOUISE
Hey Janet, thank you for your feedback. We're so sorry to hear that you've experienced an issue with your jewellery. Please pop a message to info@dlouise.co.uk and our customer service team will get that all sorted for you. We look forward to hearing from you soon.
Had to take advantage of the 3 for 2…
Had to take advantage of the 3 for 2 sale but found it so hard to choose, I love all the pieces on D. Louise! Delivery was so quick and the quality of the jewellery is amazing. Will definitely be ordering again!
June 13, 2026
Unprompted review
Reply from D.LOUISE
We completely understand the struggle of choosing! We love all our pieces too! So glad you took advantage of the 3 for 2 and we hope you're absolutely loving everything that arrived. Fast delivery and beautiful quality is exactly what every order should feel like. We can't wait for your next haul!
Besides great products
Besides great products, beautiful packaging and fast delivery, the most amazing customer service ever. I had a return due to my error in size and reached out to the team. The response was immediate and very helpful.
June 12, 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for your lovely feedback, we’re really happy to hear you’re enjoying our products, packaging, and fast delivery, and that our team was able to assist you quickly with your return and sizing issue; we truly appreciate you taking the time to share this and your kind words mean a lot to us.
Please definitely consider ordering…
Please definitely consider ordering from this company, not only is their jewellery beautiful, well priced and looks stunning, their customer service has been outstanding and they have been responsive, helpful and quick. I’m delighted as thought it was going to be a mess and a challenge but they are so lovely and helpful and all was sorted so very happy. Highly recommended & will continue to be my go to when looking for items. Thank you D.Louise team.
June 12, 2026
Unprompted review
Reply from D.LOUISE
We’re absolutely delighted to hear that you love your jewellery and found it beautiful, well priced, and stunning, and even more so that our customer service team was able to make the process smooth, quick, and stress-free for you; it truly means a lot to know we could turn things around and provide a positive experience, and we’re so grateful for your recommendation and continued support!
Beautiful experience from start to…
Beautiful experience from start to finish! The quality of the jewellery is excellent — the craftsmanship and finish really stand out. A special shoutout to the customer care team, who were incredibly responsive and helpful throughout. I had an issue with a missing piece on my tennis bracelet, and Jobie went above and beyond to get it sorted quickly and smoothly. That kind of service makes all the difference — highly recommend this brand! Happy customer since 2024 :)
June 12, 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for your beautiful feedback, we’re absolutely delighted to hear that you’ve had such a great experience with us from start to finish and that you’re enjoying the quality and craftsmanship of your jewellery; we’re especially pleased to hear that Jobie was able to support you quickly and smoothly with your tennis bracelet, and we’ll be sure to pass on your kind words, as this really means a lot to the whole team.
Amazing customer service and beautiful…
Amazing customer service and beautiful jewellery
June 10, 2026
Unprompted review
Reply from D.LOUISE
Thank you for the lovely feedback! We put so much care into both our jewellery and our customer experience, so it's wonderful to hear both hit the mark for you. We look forward to welcoming you back to D.Louise soon!
Customer service was exceptional
Customer service was exceptional. Responded to all my questions very quickly and they were always proactive with solving my inquiries. Their jewelry is absolutely stunning, don’t have to worry about it not matching your solid gold pieces. Perfect and elegant. Super impressed with the quality.
June 11, 2026
Unprompted review
Reply from D.LOUISE
Thank you for your feedback, Andrea. It makes our day to hear how pleased you are with the customer service you've received and that our team were able to assist you. We're so glad that you're pleased with the quality of your jewellery x
Terribly inconvenient return
I did like the charm i got but it was smaller than what i originally wanted so i decided to return it. First of all the return/refund is so complicated to do (probably to stop people from doing it) you have to basically dig for it to find it and then it asked you so many questions and is basically fully inconvenient - and you have to pay to return it! I selected the wrong return option and couldn’t change it (even though you can change from return to exchange or cancel the return) and when i emailed the customer service I never received a reply back so I am borderline forced to keep it now :) Other than the extremely inconvenient return and the fact I was borderline forced to keep it the item itself is nice and is clearly a good quality
May 29, 2026
Unprompted review
Reply from D.LOUISE
Hey Michelle, we're sorry to hear that you found the returns process complicated. Our returns portal is set up to make the returns process as smooth as possible for our customers, and the 'returns reasons' are asked so that we can take onboard feedback from our customers on our products so we can always take it onboard to improve our products and services in the future. I'll be sure to pass your feedback onto the team.
Great customer service
Great customer service! I had an issue with one of the pieces I had bought and got in touch via WhatsApp. Got a really quick response and a replacement piece sent out to me. A sign of exceptional customer service is how they resolve any issues and D.Louise did so amazingly. I have bought several bits from them and will have no concerns with buying more. Thank you!
June 8, 2026
Unprompted review
Reply from D.LOUISE
Hey Denise, we're so sorry to hear of the issue you experienced with your jewellery, but it's great to hear that our customer service team were able to get that all sorted for you. Thank you for taking the time to leave a review x
Ordered yesterday afternoon- received…
Ordered yesterday afternoon- received this morning! Amazing customer service - I did email after confirmation to ask if I could get it before next Monday, but Wow, they had sent it to Royal Mail immediately- very impressed & the 2 items are stunning, exactly what I wanted & I will not be taking them off anytime soon! Thank you D Louise! Highly recommend!
June 11, 2026
Unprompted review
Reply from D.LOUISE
Hey Helene, it's amazing to hear that your order has arrived with you quickly and that you're pleased with the customer service you've received. Thanks so much for your feedback, and we can't wait to see you again soon x
My bracelet was faulty and I easily got…
My bracelet was faulty and I easily got store credit to replace it
June 11, 2026
Unprompted review
Reply from D.LOUISE
Thank you for your review, Melisha. We're sorry to hear that you experienced an issue with your bracelet, but we're pleased to hear that you received store credit to purchase an alternative item on our website. We hope you find something else you love x
Excellent service
I bought the birthstone necklace for my Daughter for Christmas and she loves it.
However the stone came out, I emailed D Louise , and after sending a photo ,a new one was sent out,
A lovely Lady ,called Glory, dealt with my issue and I couldn’t have asked for better service,
Thank you very much xx
June 10, 2026
Unprompted review
Reply from D.LOUISE
Hey Jan, thank you for your review. We're so sorry to hear of the issue you experienced with the Birthstone Necklace, but it's great to hear that Glory was able to assist you x
It provided all the information needed
It provided all the information needed, and got back to me in such a short time.
Everything about the exchange process has been so smooth.
June 9, 2026
Unprompted review
Reply from D.LOUISE
Thank you for the wonderful feedback! Making the exchange process as clear and straightforward as possible is something we care deeply about, so it's great to hear it all went smoothly for you. We look forward to welcoming you back to D.Louise soon!
Broken Clasp on Bangle
I purchased a bangle in February..unfortunately the clasp had broken a few months later.I emailed Customer service,who were very prompt with there reply! I enclosed photos of my bangle as proof.Within a week I had a replacement bangle.Superb Customer service.Highly recommended D Louise for Beautiful jewellery 🤗
June 2, 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for your kind words! We really appreciate you taking the time! We're sorry to hear the clasp broke on your bangle, but we're delighted we could resolve the issue promptly with a replacement. Making the process as smooth and straightforward as possible is always our priority. Your recommendation truly means the world to us and we look forward to seeing you shop with us again soon!
Excellent customer service
Had an issue with a pair of earrings and service was excellent, sent a video of evidence and they replied straight away with option of refund or replacement, cannot fault their customer service.
June 8, 2026
Unprompted review
Reply from D.LOUISE
Thank you for taking the time to share this! We really appreciate it! When an issue arises, we always want our customers to feel heard and in control of the outcome, so we're delighted the process felt straightforward and hassle-free for you. We hope you're enjoying your earrings and we look forward to welcoming you back!
The jewellery is gorgeous
The jewellery is gorgeous, tasteful and delivered in beautiful pouches.
The DLouise people are wonderful to deal with too.
May 22, 2026
Unprompted review
Reply from D.LOUISE
Thank you for such a beautiful review, it really means a great deal to us! We take great pride in every detail, from the quality and design of our jewellery to the care that goes into our packaging, so it's wonderful to hear that resonated with you. We look forward to welcoming you back to D.Louise very soon!
Awful customer service
Awful customer service. Placed an order and told 2-3 days delivery. Three days later I send a text to Whatsapp customer service, no reply. Four days later I’m told one item was out of stock and nothing was sent, wasn’t even offered a refund just credit? I replied asking to cancel the order, also sent another text via Whatsapp. No reply anywhere. No items, no cancellation, no reply. Appalling customer service.
June 6, 2026
Unprompted review
Reply from D.LOUISE
Hi Kate, thank you for your feedback. We're sorry to hear of the issue you've experienced with your order, and I'd love to look into this for you. Unfortunately I'm unable to locate your order details and I have requested further information regarding this. I look forward to hearing from you soon.
Amazing Team and Customer Service
The team was amazing, thank you for resolving my order shipping issue.
June 6, 2026
Unprompted review
Reply from D.LOUISE
Hey Nuha, it's great to hear that our customer service team were able to assist you. I'll be sure to pass your kind words onto the team x
I’m not a big jewellery wearer
I’m not a big jewellery wearer but I was attracted to the design, price point and great reviews provided by other customers. It’s true that this small business really does deliver!
June 3, 2026
Unprompted review
Reply from D.LOUISE
Thank you so much for giving us a try and for taking the time to share this. It truly means the world! We're so pleased our designs, pricing and the faith of our customers helped bring you here, and even more delighted we didn't disappoint! We hope to welcome you back again soon !
I bought a t bar bracelet which fell…
I bought a t bar bracelet which fell off several times - I contacted the company but they would not refund - offered a replacement for something else- I wore it today and it’s fallen off and lost so that’s a total waste of money- I explained the actual bar isn’t long enough therefore it’s unsecured and obviously not fit for purpose. Terrible customer service - beware buying the bracelet and if you need aftercare as they don’t seem to care once purchased from them!
April 5, 2026
Unprompted review
Reply from D.LOUISE
Hi Mandy, thank you for your review. I'm sorry to hear of the issue you've experienced with your Cuban T Bar Bracelet. I have looked into this and can see that our customer service team offered for you to return this in exchange for an alternative piece. Our exchanges are completely free of charge, however I can see that you stated you were not happy with this resolution. We would hate for you to be left feeling disappointed following your purchase with us, and I have processed a refund for this item. Please allow 3-5 working days for this to show in your account.
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