DMB Car Seats Reviews 241

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness, making the process of choosing and fitting car seats much easier. Many people highlight the excellent service, noting its efficiency, responsiveness, and the personalized advice provided. Reviewers are particularly satisfied with the products, finding them safe and suitable for their children. The customer service is frequently described as outstanding, with many appreciating the proactive support and thorough explanations, even for complex situations like fitting multiple seats or addressing specific needs.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the fantastic... See more

Product

Reviewers mention positive feedback about the products. Customers consistently praise the car seats for their... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered previously (and had a fantastic experience then too!) but when I reached out about needing a replacement pump for our seat urgently I had a super quick response and it was posted out so q... See more

Rated 5 out of 5 stars

Recently bought the Avionaut Cosmo from DMB Car Seats. Seat is perfect for our new born - really happy with purchase and reassured our wee one will be as safe as possible travelling in the car. I'm... See more

Company replied

Rated 5 out of 5 stars

A really excellent service. Car seat safety info is so difficult to digest, so speaking to an expert is invaluable. They helped us picking seats for two small cars while still being able to maintain r... See more

Company replied

Rated 5 out of 5 stars

We’ve used DMB car seats several times, and Deborah has been absolutely fantastic! She’s always quick to respond, offers helpful advice, and goes above and beyond to assist. When we encountered a... See more

Company replied


Company details

  1. Baby Store

Written by the company

Retailing and advising on the safest car seats to keep your children as safe as possible for as long as possible. IOSH certified, face to face installation and appointments around the Aberdeen and Aberdeenshire area, taking the stress out of car seat shopping. Remote installations throughout the UK with free advise and aftercare with all purchases.


Contact info

5.0

Excellent

TrustScore 5 out of 5

241 reviews

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Rated 5 out of 5 stars

Excellent customer service

I’ve ordered previously (and had a fantastic experience then too!) but when I reached out about needing a replacement pump for our seat urgently I had a super quick response and it was posted out so quickly!!! Can’t say how grateful I am for such fantastic service, thank you! X

April 20, 2026
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Rated 5 out of 5 stars

Really helpful and knowledgeable

Really helpful and knowledgeable. We always come back to Deborah when we need to purchase a new car seat.

April 13, 2026
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Reply from DMB Car Seats

Thanks Alison. Glad you are happy with your new purchase. Always a pleasure.

Rated 5 out of 5 stars

Great communication

Was very quick at answering questions sent by e-mail.
The website is easy to use, the sunshade was posted very quickly out to me all good wouldnt hesistate to use again.

April 13, 2026
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Reply from DMB Car Seats

Thanks so much for the lovely review.

Rated 5 out of 5 stars

Brilliant service

Recently bought the Avionaut Cosmo from DMB Car Seats. Seat is perfect for our new born - really happy with purchase and reassured our wee one will be as safe as possible travelling in the car.
I'm based in Glasgow but have bought 4 seats from Deborah and have had great service with prompt and thorough support each time.
Would completely recommend to anyone ordering - no need to be local to Aberdeenshire - DMB will provide excellent service.

April 3, 2026
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Reply from DMB Car Seats

Thank you so much Paula. It's such a pleasure to help you and be able to support you from further afield. So pleased you are happy with the service. Congratulations again on your new bundle. Deborah

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Rated 5 out of 5 stars

Brilliant service

Deborah provides an absolutely brilliant service. She's extremely knowledgeable about car seats, and has given us advice on multiple different situations and set-ups, including how to fit three across in the back of our car, and which set-up would suit us best when travelling. We have bought seats for all three of our kids through her, all of which we are really happy with, and we would highly recommend her to anyone looking to buy seats for their kids and keep them safe.

March 14, 2026
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Reply from DMB Car Seats

Thanks so much Juilan. It's always a pleasure helping families achieve the 3 across dream without having to get a new car! Glad you're all set up for a while now. Deborah

Rated 5 out of 5 stars

Brilliant as always

Brilliant as always, won’t go anywhere else nor will I recommend anyone else for the safest car seats for your child. Deborah is always just a message away and doesn’t leave you waiting any amount of time, a very rare thing in any business nowadays!

March 8, 2026
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Reply from DMB Car Seats

Thanks so much Steffie. I'm glad we got you all sorted and you're happy with your seat. Deborah

Rated 5 out of 5 stars

Our 3rd seat from DMB

Once again, amazing service from Deborah this was our 3rd seat from her. Quick response & delivery time. Always happy to be contacted whenever you have a query. The aftercare is also worth 5*!

March 2, 2026
Unprompted review
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Reply from DMB Car Seats

Thank you so much for trusting me with your wee ones, and coming back again. It's always a pleasure. Deborah

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Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service from Deborah - we rang on a Friday night after realising at the last minute that we needed a travel car seat for our holiday the following Monday. She arranged express shipping and it was with us by Sunday. Couldn’t thank her enough - excellent company and service and would 100% recommend. Thank you again!

February 27, 2026
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Reply from DMB Car Seats

Thank you so much for your lovely review. I'm glad we got you all sorted for holiday.Deborah

Rated 5 out of 5 stars

Excellent

Excellent. From start to finish. Easy, knowledgable and reliable

March 4, 2026
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Reply from DMB Car Seats

Thank you so much Natalie for the lovely review.

Rated 5 out of 5 stars

So helpful!

DMB is fantastic. I was anxious about driving over to the shop with my little one, but Deborah drove out to us (free of charge). She did a demo of the car seats I asked her to bring, and she had new ones with her that I could purchase. She also answered so many questions I had!

Most notably I felt like Deborah didn't try to sway me to purchase a more expensive chair. She really wanted to help us find one that works for our family and baby. She said I could continue to ask her questions if I needed help with fitting my child into the chair as he grows.

I feel so grateful to have asked Deborah for help. I'd recommend DMB Car Seats to all parents!

For context: car rides have been stressful with my baby who cries every car ride. We tested out the car seat we purchased from Deborah and we had the happiest drives to date.

February 24, 2026
Unprompted review
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Reply from DMB Car Seats

Thank you so much Rachelle. I'm glad we found the perfect seat for your wee one. He looks so comfy in his new seat.

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Rated 5 out of 5 stars

You can't put a price on peace of mind for your little ones!

We have been to Deborah three times in the last year for different upgrades for our three boys and have been so delighted every time. You can't put a price on peace of mind with your little ones car seats. Thank you!!

January 25, 2026
Unprompted review
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Reply from DMB Car Seats

Thank you for always trusting me with your childrens safety. So happy you are all sorted.

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service! 100%recommend! Real experts going out their way to help and give you the best custimer experience always

December 4, 2025
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Reply from DMB Car Seats

Thank you so much for your review.

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Rated 5 out of 5 stars

Car Seat fit check…

I got in touch with Deborah for advice about a spare car seat for my 3 year old for his grandparents car. Deborah was quick to reply and provided me with an abundance of advice and relevant links about the safety of ERF. I then booked a fit check for the current car seat. Deborah gave an expert fit and check and demonstrated where to check if the car seat was still suitable for him. At the same time, Deborah saw my little girl sat in her car seat and saw that the isofix base was not required in Granny's car, due to the seats being sloped, and Deborah correctly fitted the car seat using the seat belt to secure it in place. I had my daughter in a car seat wrap and Deborah gently reminded me that it can cause over heating and to just use a blanket when transporting her between the house and car. I would highly recommend using DMB services for advice or to purchase new car seats for your child.

January 28, 2026
Unprompted review
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Reply from DMB Car Seats

Thank you Amanda for the lovely review.

Rated 5 out of 5 stars

Highly recommend

From my first contact with Deborah I knew she would be perfect in helping me find my babies new car seat. I wanted the safest car seat. She was very knowledgeable and asked lots of questions to ensure she could recommend the right car seats for my girls age, height and weight. She gave full detail on each car seat and helped me pick my new one.

I live a long distance from DMB so wasnt able to see Deborah in person however, the after service care and support was amazing too. She guided me on fitting the car seat and correct positioning for my baby.

Cannot recommend Deborah enough, if your looking for a new car seat please get in touch with her.

November 27, 2025
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Reply from DMB Car Seats

Thank you so much Molly for the lovely review. It has been a pleasure. Please reach out if you need anything. Deborah

Rated 5 out of 5 stars

Outstanding service

The service received from DMB car seats is always outstanding. If you need a car seat of any kind, this is the place to shop. The after sales service is so reassuring knowing that your child will be safely fitted in the seat as they grow.

November 30, 2025
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Reply from DMB Car Seats

Thank you Nicola for the lovely review. I'm glad you find the aftercare so useful. Deborah

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