DMB Car Seats Reviews 

260
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company, noting the outstanding level of care they received. Customers frequently praise the staff for their exceptional knowledge, helpful guidance, and friendly, welcoming attitude during consultations and fitting appointments. Consumers are also extremely happy with the high product quality, wonderful comfort for their children, and the remarkably speedy delivery service. People widely appreciate the thorough aftercare support, continuous reassurance, and practical advice provided to ensure everything is set up safely. Reviewers emphasize that shopping here brings immense peace of mind when selecting the safest options available for their little ones.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, knowledgeable, and friendly when assisting with car seat... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional support and brilliant... See more

Product

Reviewers highlight positive aspects of product quality, expressing satisfaction and reassurance regarding... See more

Customer service

Users describe positive interactions with customer service, praising first-class support and knowledgeable... See more

Delivery service

Clients share positive opinions on delivery service, noting consistently fast shipping times and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I couldn’t praise the service enough. When the seller realised I lived near to the dispatch address she contacted me and arranged for me to pick it up from there so from ordering it in the morning, I... See more

Company replied

Rated 5 out of 5 stars

We are more than happy with the lovely high back booster seat for our son. We had our very tall son’s axkid mini kid 4 installed by DMB car seats. I knew i’d definitely be purchasing our high back boo... See more

Company replied

Rated 5 out of 5 stars

Recently bought the Avionaut Cosmo from DMB Car Seats. Seat is perfect for our new born - really happy with purchase and reassured our wee one will be as safe as possible travelling in the car. I'm... See more

Company replied

Rated 5 out of 5 stars

The service was so quick, from the message responses to availability of appointments and stock of car seats - everything was so efficient! The knowledge passed on was amazing and it's evident Deborah... See more

Company replied


Company details

  1. Baby Store

Written by the company

Retailing and advising on the safest car seats to keep your children as safe as possible for as long as possible. IOSH certified, face to face installation and appointments around the Aberdeen and Aberdeenshire area, taking the stress out of car seat shopping. Remote installations throughout the UK with free advise and aftercare with all purchases.


Contact info

5.0

Excellent

TrustScore 5 out of 5

260 reviews

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1-star

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5.0

All reviews

(260)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would give 10 stars if I could!

Service has been fantastic. Ordering was easy and Deborah was in touch quickly to arrange an installation date to suit me. I have also sought advice from her about a car seat issue for a family member via Facebook messenger and she has been so knowledgeable and helpful.

April 30, 2023
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Reply from DMB Car Seats

Thank you very much Hayley. Has been a pleasure helping you guys -Deborah

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Rated 5 out of 5 stars

Deborah was absolutely brilliant!

Deborah was absolutely brilliant! Not only was she so incredibly fast to respond (despite being a busy mum and business woman!), but she was really accommodating and helpful with any questions that I had about the car seats. They arrived in perfect conditions and speedily and Deborah helped me get a great install even from afar. Would highly recommend DMB Car Seats to anyone looking to purchase a new car seat for their littles or any accessories!

April 24, 2023
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Reply from DMB Car Seats

Thank you so much Nicole. It has been a pleasure helping you, and I'm always on hand for any questions you have in the future - Deborah

Rated 5 out of 5 stars

Would highly recommend

Very fast at getting back in touch with me. We managed to get an appointment within the week and follow up fitting was done within 2 days of us purchasing the seats. Very helpful and clearly very knowledgeable! Wouldn't hesitate to use again if needed and recommend to family and friends.

May 3, 2023
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Reply from DMB Car Seats

Thank you so much for your lovely review.- Deborah

Rated 5 out of 5 stars

Quick responding and posting

Quick in responding to my message regarding stock and quick delivery for spare parts. Posted monday and arrived wed. Would use them again when we need our next seat.

April 20, 2023
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Reply from DMB Car Seats

Thank you for your kind review - Deborah

Rated 5 out of 5 stars

Deborah has so much knowledge and…

Deborah has so much knowledge and skills when discussing carseats and carseat safety, we were switching our newborns carseat from the one we bought and she was great the whole time. She made us feel at such ease and offered lots of choices. She also came and fitted the carseat and carseat base at our house which was excellent! Fully reccomend her!

April 20, 2023
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Reply from DMB Car Seats

Thank you Emily for the review. I'm so happy i was able to help you navigate the crazy world of car seats - Deborah

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Rated 5 out of 5 stars

Excellent service

Excellent service. Very knowledgable lovely lady. Your children will be extremely safe in her fitted car seats.
Thank you.

April 17, 2023
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Reply from DMB Car Seats

Thank you Poppy, always a pleasure helping parents -Deborah

Rated 5 out of 5 stars

So quick and easy to order

So quick and easy to order. Would definately buy from again. Such a great range and great to know my child is in the safest of hands.

April 21, 2023
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Reply from DMB Car Seats

Thank you so much, its been a pleasure helping you -Deborah

Rated 5 out of 5 stars

5 star service! 🌟 🌟 🌟 🌟 🌟

Very happy with my experience at DMB car seats and would definitely purchase another seat with Deborah. Not only did she fit the seat and show me how to do it myself, but she has answered all sorts of questions I had before purchasing and questions afterwards in regards to the fit. The skills and experience she has are priceless and I'm now confident my little boy is safe in the car! Thank you

April 25, 2023
Unprompted review
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Reply from DMB Car Seats

Thank you so much for your lovely review. It is much appreciated and I am always happy to help -Deborah

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service! Bought an Avionaut Sky from DMB just about a year ago now, seller is still happy to answer any queries regarding reinstallation when I want to make sure I’ve got it in ok or removing inserts, adjusting straps, etc. Any and all future car seats will be purchased from here, I’m honestly beyond delighted with the aftercare received.

May 9, 2022
Unprompted review
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Reply from DMB Car Seats

Thank you so much Kim. It's been a pleasure helping you on your car seat journey so far - Deborah

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Rated 5 out of 5 stars

Amazing service!

Advice and all information provided was amazing. First class service and massive knowledge on cars, car seats and safety advice. I would give it 10 stars if I could. Amazing!

April 8, 2023
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Reply from DMB Car Seats

Thank you so much for your lovely review. Really appreciate it.-Deborah

Rated 5 out of 5 stars

Excellent

Excellent range of verified, safe car seats; with very useful guidance, etc. Car seat installed quickly and safely.

April 10, 2023
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Reply from DMB Car Seats

Thank you very much for your review - Deborah

Rated 5 out of 5 stars

So helpful and informative

So helpful and informative. Booked me in fast and got the car seat really fast too. Definitely recommend.

March 15, 2023
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Reply from DMB Car Seats

Thank You. Always a pleasure. - Deborah

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Rated 5 out of 5 stars

Super helpful

Super helpful, advice tailored to your individual needs. Highly recommended.

March 19, 2023
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Reply from DMB Car Seats

Thank you so much! - Deborah

Rated 5 out of 5 stars

5 stars

Absolutely fantastic service from start to finish. Wonderful about rescheduling appointments when my wee boy was sick and even messaged to ask how he was getting on after a few days.
Very knowledgable about car seat safety and was willing to travel to test seats in my car to find the best fit for us
Ordered on the Friday and the car seat was with me (half way across the country) by Tuesday
Their videos for installation are very easy to follow
Will be recommending to anyone I know with small children

March 2, 2023
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Reply from DMB Car Seats

Thank You so much Leigh.Was a pleasure meeting you and so glad we were able to get you guys sorted with a seat.Deborah

Rated 5 out of 5 stars

Fantastic service going above & beyond

Fantastic service going above and beyond all expectations - would 100% recommend. We got exactly what we needed to meet our needs for budget and space, as well as exactly what is needed to guarantee the safety of our little ones.

February 21, 2023
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Reply from DMB Car Seats

Thank You so much for your lovely review. Always happy to help. Deborah

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Rated 5 out of 5 stars

Great service

Great service, very knowledgeable and communication from first contact to fitting of the seat was excellent.

February 26, 2023
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Reply from DMB Car Seats

Thank you Karen.

Rated 5 out of 5 stars

AMAZING service.

Deborah is AMAZING! she helped us through every step of the process and recomended a seat that will fit in both cars and will fit our daughter untill she’s 5yrs old. Which is ideal.

I was recomended to the site by a friend of a friend and so glad we listened! 100% would recommended

February 22, 2023
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Reply from DMB Car Seats

Thank You so much for your lovely review! Deborah

Rated 5 out of 5 stars

Great service

Recently upgraded to my daughters new car seat through DMB and she has been absolutely amazing, very knowledgeable and fits your seat for you. After sale service is excellent and she is more than happy to help with advice after crashes

February 11, 2023
Unprompted review
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Reply from DMB Car Seats

Thank you so much for your lovely honest review. Deborah

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