DNA Diagnostics Center Reviews 867

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

If I could rate the business as a zero, I definitely would. Customer service here is nonexistent and the competence level of the staff is a triple zero. My son and I had our paternity testing complete... See more

Rated 1 out of 5 stars

ReliaGene was closed down due to fraud and this place will be next. This is where rich men go to sweep a child under the rug for thousands of dollars. He was walking out me and my son walking in test... See more

Rated 1 out of 5 stars

Absolute incompetency and lack of liability. AVOID AT ALL COST!!! After years of turmoil and testing in multiple labs for prenatal paternity, this company is an absolute garbage! Not only they have... See more

Rated 1 out of 5 stars

This place is a complete shit show! Their sales department answers the phone but knows nothing about their testing. After you pay it’s next to impossible to reach anyone unless you have over a... See more

Company details

  1. Diagnostic Center

Written by the company

Our mission is to provide the best DNA testing services, accessible and affordable to our clients wherever they are. By providing high-quality DNA tests, we strive to empower our clients with the information they need to discover truth and make confident decisions in their personal or professional lives.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

867 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Hello Girls and Hello Boys

Hello Mom and Dad :-)
3 years ago I had a prenatal paternity test "Peace of Mind" carried out by the DDC with my husband -> Result 99.9% <-
All the negative reviews have destroyed me. That is why my husband and I had another paternity test carried out after the birth in another laboratory in Germany under the conditions of the Genetic Diagnostics Act (documented sampling) The saliva samples from father, child and mother are taken by a doctor, photos are taken and fingerprints are taken.
The passport is copied and then the doctor has to put his stamp on it and sign it, then the package with the samples is sealed by the doctor and only the doctor himself is allowed to send the package to the laboratory Result 99.999% that my husband is the father. .. I can confirm that my prenatal paternity test is CORRECT. During this time I got to know a lot of women in different forums some women have used DDC some women Ravge but all women have one thing in common All women have had another test after the birth and all women can CONFIRM the result !!! Enjoy your pregnancy !!! Always remember there are negative reviews but NONE OF THIS PERSON will ever come back and be able to prove it and that's very strange because if I could prove something that is wrong I would do it so that everyone could read it ... DDC makes a good one Job :)

April 5, 2021
Unprompted review
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Reply from DNA Diagnostics Center

Hello, Corinna. Thank you for taking the time to write this. Hopefully it will help to give customers greater peace of mind during a stressful time. Take care!

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Rated 1 out of 5 stars

I bought the kit because it advertised…

I bought the kit because it advertised same day results on the front of the box. Once I started reading the directions it claims 3-5 business days unless you want to fedex or ups it over night. I paid $100 to overnight it before 10am Friday. Then I received an e-mail saying I wouldn’t get my results back till Tuesday by 7pm. When I called customer support I waited on hold for 50 minutes only to be told that I had to pay for express services prior to sending it off. I said I’ll pay whatever you want right now! They had my tests at their lab already but I got absolutely no help. I’m very disappointed in how this all played out and I’ve missed out on 5 days with my possible new born baby.

March 29, 2021
Unprompted review
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Reply from DNA Diagnostics Center

3/30/21: Hello, Zane. Thanks for testing with us. Unfortunately, once the samples go into testing we can no longer provide express results unless they were paid for ahead of time. Knowing the situation, we did everything we could to expedite your results report, and it's actually ready now. You should receive your notification email very soon. Be sure to check your junk folder in case your email provider filters the email away from your inbox.

Rated 1 out of 5 stars

We paid almost $500 to get a…

We paid almost $500 to get a half-sibling test done and was told that we would get the results in 3 days! This has been so emotionally traumatic!! The company was apparently a “corporate account” so DDC wouldn’t share any info with us about our test and made us try to get a number from the corporate account guy. We never did get a number and then called back to DDC and still got no where. The whole process was a big scam and now we are out so much money and still no nothing because our test wasn’t done right! You work with scam companies like Fastest Labs of Pittsburgh and provide ZERO way to let us know if our test you did is legit? I bet you still have our samples too and probably doing research and selling our info and we never signed a release for any other company. Big scam!!!

March 29, 2021
Unprompted review
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Reply from DNA Diagnostics Center

3/30/21: We're sorry you didn't have a good experience with your DNA test. When you purchase testing services through a third party, you are their customer and not ours. Because DDC's role is only to perform the testing on behalf of that third party, we are not allowed to share info with you directly. No doubt this was frustrating to you, but privacy and security regulations are very strict. You can be sure your result is correct for the samples DDC was provided to test and we have multiple processes in place to ensure the samples are being processed and analyzed correctly. This is why we have been a trusted lab since 1995, with over 20 million tests performed. Be assured that all samples are discarded following testing and that neither DDC nor its corporate partners sell or share info with any other parties. You can view our privacy policy here: https://dnacenter.com/privacy-policy/

Rated 1 out of 5 stars

Very bad experience

Very bad experience. I paid for a Prenatal Paternity test through a third party company, that advertised 2 to 3 days results. Unfortunately, I didn't get the results back until 3 weeks. The results page has no Loci nor Alleles that was compared. I filed a dispute with the company after hearing from a DDC representative that stated if the samples were not received within 2 to 3 business days, I shouldn't have results. The third party company talked to me horribly, instead of suggesting new collection of samples that were not received within a reasonable time because of the storm in Texas. I know who my child's father is. I paid for the test for birth certificate purposes. I still have my ex husband last name and the actual father wanted his son to have his last name. The experience I have endured is unfortunate. Now I will have to get another test at my expense as well as an attorney.

March 24, 2021
Unprompted review
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Reply from DNA Diagnostics Center

3/24/21: Hello, Carmel. So that we can better assist you, please reply to the inquiry sent privately through Trustpilot. Thanks!

Rated 5 out of 5 stars

Home prenatal testing

Hi ddc,
I chosed your company to perform a home prenatal and I was very satisfied with the whole process. In my situation, it is not possible to perform a legal test, but only home testing. But I'm a little worried... What if the baby is born, we retest and it is found that the prenatal tests gave poor results? Will I be able to defend myself in any way, as the samples will be of unknown origin? Incorrect results would ruin my life. Has it ever happened in your company in 25 years that you have given an incorrect result? Thank you

March 16, 2021
Unprompted review
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Reply from DNA Diagnostics Center

Hello, Alen. We're glad you had a positive experience with our non-invasive prenatal paternity test. If you were to retest after the baby is born, you can expect the result to be exactly the same if the same participants' DNA is submitted, whether it is a legal or a home test. Our accuracy rate is unparalleled and we have developed multiple processes over the years to prevent incorrect results. This is why it is the only one non-invasive prenatal analysis accredited by AABB.

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Rated 5 out of 5 stars

DNA Diagnostics Center is a perfect choice!

DNA Diagnostics Center provided me with high quality customer service, everyone I spoke to and met with were warm hearted, clear, patient with my questions, and offered thorough step by step reassurance and support. When I showed up for my appointment the room was so private and I felt safe giving samples as the safety measures were absolutely top tier! I would recommend DNA Center for streamlined and high quality genetic tests, their flexible payment system also completely lightened and eased a stressful last minute appointment!

March 11, 2021
Unprompted review
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Reply from DNA Diagnostics Center

Thank you so much for trusting us with your test and for the five stars. Our goal is always to provide the very best service. All the best to you!

Rated 3 out of 5 stars

Unsure of results

I did a prenatal paternity test with DDC. I got the exclusion of the alleged father. I am very worried if the result is correct. Is it possible for a 0% result to be confused? I know the cheek swab is from him, but I'm worried if the sample is contaminated in any way. Is it necessary to do a new test

February 17, 2021
Unprompted review
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Reply from DNA Diagnostics Center

2/17/21: Thanks for confirming your case privately. Be assured that if a swab were contaminated in any way, our lab would catch it early and ask for new samples without issuing a report. Our prenatal paternity test is the only one accredited by the AABB, the science is sound, and our processes for ensuring accurate results are strict. You can be sure the result is correct for the samples we were provided to test and it is not necessary to test again.

Rated 5 out of 5 stars

Awesome!

Fast, friendly service. Thanks!

February 14, 2021
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Reply from DNA Diagnostics Center

Thanks for taking the time to leave a review, and hope you have a wonderful 2021.

Rated 5 out of 5 stars

DDC was great and fast their customer…

DDC was great and fast their customer service was awesome I did have a little issue at one of their facilities the lady kept “forgetting” to send my documents and she was just rude from the beginning but other than that they were very helpful.

February 3, 2021
Unprompted review
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Reply from DNA Diagnostics Center

Thanks for the 5 stars, Bridget. We will address your concern with the facility that collected your sample. All the best to you!

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Rated 3 out of 5 stars

Their customer service is sloppy

Their customer service is sloppy. I do not know either they just gave wrong information(not knowing their own service policy) or just lied. So, I can't say something good about this company.

January 26, 2021
Unprompted review
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Reply from DNA Diagnostics Center

1/27/21: Hello, B.Z. Before replying, we need to know if you are a real DDC customer, and through Trustpilot, we have requested that you provide a case number so that we can follow up. These communications are private and we'd appreciate a response. Thanks!

1/27/21 UPDATE: Thank you for providing a case number privately and for speaking with our customer-service manager. As explained to you, we have listened to all calls associated with your case and determined that correct information was provided. Our goal is always to provide excellent service and are very sorry you didn't have a positive experience with us. We wish you all the best in the future.

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Rated 5 out of 5 stars
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Reply from DNA Diagnostics Center

We're sorry you don't like the website, but we appreciate your feedback. If you'd like to give us some specifics, that would help us create a better experience. You're welcome to email contact@vetdnacenter.com.

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Rated 5 out of 5 stars

Superb

We have now used this service for two litters. They are superb! We had a shipping problem this time (in the midst of the pandemic) and they resolved it quickly and generously. In difficult times people show their quality!

January 17, 2021
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Reply from DNA Diagnostics Center

Thanks for your kind words, Anne, and for taking the time to leave a review.

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