DNA Legal Reviews 1,137

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 617 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make them feel at ease during what could be stressful situations. People frequently highlight the excellent service, noting the efficiency and thoroughness of the procedures. Reviewers also appreciate the smooth user experience, with many mentioning the clear communication and quick response times from the company. The staff's respectful and understanding approach is a recurring theme, making the overall process comfortable and pleasant for consumers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, kindness, and... See more

Service

Consumers find service to be positive. Many reviewers praise the professionalism and understanding of the... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the staff for being... See more

Response time

Clients share positive opinions on response time, consistently highlighting the efficiency and promptness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jill, she made my experience so much easier than expected, such a down to earth woman. Made me feel at ease talked through the whole process, about daily life which wasn’t daunting the fact I was bein... See more

Rated 5 out of 5 stars

Phil helped me feel completely at ease throughout the whole process. He was kind, calm and gentle, and made sure I never felt judged at any point. Instead, he treated me with respect and understandin... See more

Rated 5 out of 5 stars

Phil made me feel completely at ease straight away and explained what he was doing at every step. He was very mindful and careful of where he took the hair strand testing from so that you would never... See more

Company replied

Rated 5 out of 5 stars

Melanie from DNA legal was able to provide a home visit to take the sample needed. She had such a lovely warm energy about her, very informative, organised, thorougher and precise with her role. S... See more


Company details

  1. Drug Testing Service
  2. Blood Testing Service
  3. Legal Services

Written by the company

The UK's most accurate legal DNA Test. Testing for paternity, immigration & drugs & alcohol. Accurate - Fast - Trusted. ISO 17025 Accredited.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The experience was good

The experience was good , Jill made me feel comfortable and at ease and helped me when I started getting upset .

She was very helpful and professional
She also helped when cutting my hair as im very conscious about my hair so she made it look like she hadn't taken any hair which is brilliant

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and efficient process

Very straightforward, clean and quick. Any questions I had were answered clearly and any anxiety I had went out the window. Would definitely recommend.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

I called dna legal this morning and…

I called dna legal this morning and spoke with a lovely lady called Casey Baldwin. She answered all my questions very well and made me feel at ease throughout her conversation. Keep up the good work! You are a credit to that company!

Miriam x

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Casey was brilliant this morning and…

Casey was brilliant this morning and definitely gave me a good start to the day as well as being completely professional. She's wasted on the phones and with the charisma of the woman she should be out there as a face of the company. Definitely needs a pay rise. 10/10 service thanks again!

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Review for Casey

Review for Casey, absolutely fantastic and professional, very well spoken, happy to do her all to work around any issues and all in all 10/10 service! Give that woman a promotion!!

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

PLEASE DO NOT USE THIS COMPANY!

I had testing done with DNA “legal” at the beginning of the year. My results came back with false positives the first time I disputed this so we did second testing where my blood had came back with no alcohol whatsoever whereas my hair said that I was drinking excessively. It also stated that I had illegal drugs in my hair. I went to another lab as this was incorrect and sure enough All of my results came back negative. To anyone considering letting this company get involved in their lives I strongly strongly urge you not to. This has happened to thousands of people. They have torn families apart, they should be shut down for good.
To add: I attempted to respond to discuss this further, however the email address you have provided appears to be invalid.

February 27, 2025
Unprompted review
DNA Legal logo

Reply from DNA Legal

Dear Taz, we work extremely hard to ensure only the highest quality of service. Could you please provide us with your CASE ID and details to hannah@dnalegal.com so that we can locate your details on our system and discuss further. Many thanks David, Director

Rated 5 out of 5 stars

Excellent

Jill was excellent, I can't sing her praise enough, she was very reassuring and talked me through the process start to finish as I am new to the whole process, she is a lovely lady and I can't thank her enough for being so professional and also reassuring.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

John was so polite and very considerate…

John was so polite and very considerate of where and how he took my hair to make it look as natural as possible i would fully recommend him! He is a bundle of joy. He left no mess and kept making sure I was okay all throughout the process

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Jill is such a lovely lady

Jill is such a lovely lady, and very chatty. Made me feel comfortable and at ease.
Did a good job at doing my swabs, making sure she wasn't hurting me or anything.
She's brilliant 😊

October 25, 2025
Unprompted review
DNA Legal logo

Reply from DNA Legal

Thank you for your feedback. Its great to hear you found it so easy

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look