DNA Legal Reviews 1,137

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 617 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make them feel at ease during what could be stressful situations. People frequently highlight the excellent service, noting the efficiency and thoroughness of the procedures. Reviewers also appreciate the smooth user experience, with many mentioning the clear communication and quick response times from the company. The staff's respectful and understanding approach is a recurring theme, making the overall process comfortable and pleasant for consumers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, kindness, and... See more

Service

Consumers find service to be positive. Many reviewers praise the professionalism and understanding of the... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the staff for being... See more

Response time

Clients share positive opinions on response time, consistently highlighting the efficiency and promptness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jill, she made my experience so much easier than expected, such a down to earth woman. Made me feel at ease talked through the whole process, about daily life which wasn’t daunting the fact I was bein... See more

Rated 5 out of 5 stars

Phil helped me feel completely at ease throughout the whole process. He was kind, calm and gentle, and made sure I never felt judged at any point. Instead, he treated me with respect and understandin... See more

Rated 5 out of 5 stars

Phil made me feel completely at ease straight away and explained what he was doing at every step. He was very mindful and careful of where he took the hair strand testing from so that you would never... See more

Company replied

Rated 5 out of 5 stars

Melanie from DNA legal was able to provide a home visit to take the sample needed. She had such a lovely warm energy about her, very informative, organised, thorougher and precise with her role. S... See more


Company details

  1. Drug Testing Service
  2. Blood Testing Service
  3. Legal Services

Written by the company

The UK's most accurate legal DNA Test. Testing for paternity, immigration & drugs & alcohol. Accurate - Fast - Trusted. ISO 17025 Accredited.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Clear and concise

Clear and concise
We had the pleasure of having Melanie today. She was on time and was very clear with her instructions. very friendly. Would recommend.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Jill dna legal sample taker…

Jill was on time and done what was needed and explained the whole process of the drug and alcohol testing.

Find that the blood testing is easier this time round compared to when I had it done a year ago. Less painful.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Angela g

Angela g, was very kind and made me feel comfortable. Thank you so much for your service :) kind regards, Olivia

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Melanie was absolutely brilliant

Melanie was absolutely brilliant. Was kind, polite and very respectful. She made me feel comfortable and talked me through everything. Showed me everything. She made a horrible process go smoothly

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Drug and alcohol testing

Jill was absolutely fantastic superb second time coming out she doesn't rush takes her time and makes sure you're happy at the end of the process she's just amazing😊

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

A Thoughtful and Professional Experience with John from DNA Legal

I had the pleasure of welcoming John from DNA Legal to my home for a DNA sample collection, and I genuinely couldn’t recommend him highly enough. From the moment he arrived, John put me at ease with his calm, respectful manner and clear explanation of the process. He approached the task with real thoughtfulness—never rushed, always attentive—and made what could have felt clinical into something reassuring and personal.

John’s professionalism was matched by his empathy. He understood the potential emotional weight behind the test and treated the situation with sensitivity and care. It’s rare to meet someone who combines technical precision with such genuine warmth.

If you’re considering DNA testing and want someone who will treat you and your circumstances with dignity and respect, John is the person to ask for. A true credit to DNA Legal.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Angela G

Angela G
All good fitted in an out of hours appointment
Happy with everything

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks again rich

Thanks again rich, Cornwall. Was a pleasure. Professional and everything explained (again as second time) a credit to your company. Thanks

November 6, 2025
Unprompted review

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