Dock & Bay Reviews 

This company is not to be trusted. They don’t send your order and you can’t get hold of anyone. Do not buy anything from them.

We bought two XL towels to take on our honeymoon 10 years ago and they’re still going strong today. Great quality and everyone always comments on the colours and how quick they dry. I’ll be buying some matching ones for our two children!

Excellent service customer service fantastic hair wrap fantastic

So wanted to love this brand but was let down. Ordered a gift for a friend which never turned up. Apparently there was an error in their system so my order never made it to the warehouse. I was promised it was going to be sent out the next day with express shipping but that didn’t happened, having to wait for days for anyone to reply. So frustrating, I haven’t received my order nor a refund. No contact number on their website to call. Such a shame.

Love the towels, ordered 1 for me, Bora Bora beige and one for my husband, Goa grey.
Goa grey is great, but honestly the beige which I would think is like an oatmeal colour…. beige, turned out to be more apricot. Disappointed , not happy but it will do. Yet to use them.

I have ordered a beach towel in a small bag and have been debited but haven’t received the towel. I have contacted the company but no response. It was for a birthday present. Unfortunately I needed it tomorrow.
If I ever receive it I will have to return it. Problem solved we've had a full refund . Thank you Geraldine

I’m genuinely obsessed with these towels! The beach towels are super lightweight, dry incredibly fast, and don’t hold onto sand — total game changer for beach days. And the oversized picnic towel? Absolute perfection😍It’s soft, folds up easily, and fits our whole family with room to spare. Never going back to traditional bulky ones again!

Part of my order is missing - I messaged immediately via the contact page on Friday 25th 2025.
No response by Monday 28th. I sent a complaint via the help desk . No one has made contact.
The towels look great , but if you have a problem the process is slow , which is a surprise for an online company in this digital age .
Just send the towel that is missing from my bundle !!

Pour return an article impossible.
Pour the return message to the motherboard, the transporter requests a telephone number when the request is made by email, which explains the delivery to the other side and is not answered within 15 days. The item will be returned within 30 days

Ordered before holiday but didn’t arrive in their stated delivery window due to slow dispatch. Returned as no use now but still waiting for refund, customer service slow to respond. Very poor company

Classic example of a company trading on its previously good reputation! We’ve had various orders over the years and all had been fine so we had thought a trusted supplier. This time I placed an order for 4 beach towels on Sunday 13th July. I got an order confirmation at midday on the Sunday, since then it has been SILENT! A week later the order status simply remains at ‘order received’ and I have had no update as to dispatch or delivery. Their website proudly states: “We aim to get your order processed and dispatched within one business day.” This is UNTRUE and it is ridiculous, especially at this time of year when people are ordering in preparation for trips away, that they are not dispatching immediately.
Would be interested to hear from Dock & Bay as to an explanation. The reputation is taking a nosedive and the profits will too if they keep this up!

After reading many reviews it’s clear this company has a pattern of poor customer service and delivery. I made the mistake of giving them the benefit of the doubt and made an order………. It’s shown me how reviews should not be ignored. You pay for express delivery and that doesn’t happen, they use excuses and then promise to get it sent out. Hours later they then tell you part of your order isn’t in stock. I suggest this company has reached its peak and now taking its dive down to nothing. Shame but reviews speak for themselves, less positive than negative. Purchase at your own risk but don’t say you wasn’t warned.
Update after your reply.
After numerous messages to yourselves all of which have been ignored please don’t try to make out that you want to resolve the issues. I’ve had to submit a PayPal claim to get a refund as you have taken my payment but provided me nothing. Of which be warned they even ignore PayPal’s email to respond. As I’ve said to yourselves in the emails this could have been resolved positively had you refunded when you told me the items not in stock. Instead you choose to ignore that and get your own negative reviews due to total lack of customer service. The compassionate replies to all these negative reviews are just a smoke screen of empty words.

Ordered 4 towels for our family holiday next week. No updates from the company to say the items have been dispatched or anything. Terrible customer service. I can accept poor customer service if the items I have paid for arrive when they say they’re going to arrive but this isn’t the case. If any of the items were not in stock I should have been made aware of this. I would not use this company again nor recommend to friends and family. I will be cancelling my order whenever I am able to do so for a refund but surprise surprise they don’t make it very easy to do that either. There’s no wonder people just stick to Amazon. Very disappointed.

Ordered. No despatch info or updates. Still not received. Sent numerous messages. No replies. Very fed up!

I have bought a poncho and a beach blanket previously which I liked, and decided to buy some of the quick dry towels for our holiday.
Unfortunately, they are quick dry because they have no absorbency whatsoever. It was like trying to dry yourself with a sheet of plastic. They were not cheap so it was a big disappointment.

I've ordered from here before years ago, and the products are genuinely great, which is why I returned to order again. However, something went wrong this time with my order never dispatched (I gave them a week). The customer service response time online is incorrect (expect longer than a "few hours"). Turns out there had been an issue and unfortunately, one of my items was then out of stock. I was able to swap it out for another and they gave me a 10% refund and then sent the order by express delivery. Just a shame about the initial customer journey but the customer service agents were apologetic once I got a response from them.

Ordered at 8am on Wednesday, website promises same day dispatch if order before 1pm. Contacted customer services on Friday as no tracking info received. Response received, with short apology & no explanation. Parcel sent that afternoon but won't arrive in time for use at the weekend.
Don't advertise promises you can't keep.

Ordered over 1 week ago and chased for update on delivery and no response and still no items, despite it saying delivery within 2-4 working days...! Very disappointing

Update - I’d like to amend this - I have had great customer service and they are replacing the item that never arrived. So in light of that help, I’ve changed my opinion.

I ordered on 29th march for a friend’s birthday. Delivery meant to be 2-4 days. No sign of it 12 days on. Do not use this company. They haven’t even dispatched it.

Waste of time. Avoid.

Today i ordered a bundle of towels. I was ordering late and it was a gamble whether they could arrive on time before holiday. I emailed and a lady offered to post them express ( at no cost) to make sure they arrived on time. Avry was her name - Thank you.

Sadly the towels were not in stock so I ended up receiving another email to tell me this. Such a pity. But the kindness and professionalism i wanted to share. I will order again soon. And be more organised. Thank you