DocTap Reviews 

1,573
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We saw Dr Nitin Mehra for my 12 and 10 year olds . He was kind, thorough, and exactly the type of doctor any parent would want for their child ( my child even threw up in his office and he even then... See more

Company replied

Rated 5 out of 5 stars

Appointments are readily available, even on the same day. The website is user-friendly. Online booking is easy. The option to select a male or female GP is very convenient for certain medical conditio... See more

Company replied

Rated 5 out of 5 stars

Visited Dr. Nitin Mehra today at the Clapham surgery. So pleased I did, he went above & beyond to help with my diagnosis. He listened intently to my concerns & dealt with everything profess... See more

Company replied

Rated 1 out of 5 stars

Shambolic. Booked an appointment weeks in advance to work around a busy diary. Got reminder confirmation email 08:30 day of appointment. Arrived to be told the doctor had cancelled all her appointm... See more

Company replied

Company details

  1. Medical Clinic

Written by the company

Same day private GP appointments from £29. DocTap have 11 London GP clinics, open 7 days. Prescriptions, diagnosis, blood tests & referrals. Book online now.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,573)

26 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service and super fast

Very good service and super fast. The test location for the outward journey was easy to find, and the result cam through within half an hour. The Day 2 test was a self-test, with clear instructions and the result was almost instananeous (two minutes!)

February 13, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

TRACY MANOJ IS VERY HELPFUL

I am very please with the level of Service I received from TRACY MANOJ at London Bridge and she was very Wonderful to me in helping me to resolve my problems. I see her as an asset to this company and thank you soo much for such a helpful support.

February 12, 2022
Unprompted review
Rated 5 out of 5 stars

Great for travel covid testing

Used DocTap a couple of times for international travel recently, really quick and effective service. The self-test antigen test for return travel was particularly helpful as didn't have to faff around abroad trying to find a test the day before coming home.

DocTap are my go to providers for travel covid testing.

February 11, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Talk about efficiency

Two providers disappointed me and I needed to be at work the next day. You can imagine my panic when at 6pm I had not received my test to release. I googled same day/next day result and got DocTap. I booked the last appointment which was for 8:15pm and rushed to London Bridge. I saw my test this morning at 9:17am. Talk about quick service and professionalism. Harry and Mohammed were very helpful with information and reducing my anxiety. Thank you for the quick service DocTap. Other ineffective providers should learn from you.

February 8, 2022
Unprompted review
DocTap logo

Reply from DocTap

Dear Vivian,

Thank you for taking the time to leave us a positive feedback and for the trust you have given DocTap!

We are delighted to hear that you were satisfied with the service we offer.

Kind Regards,

The DocTap Team

Advertisement
Rated 5 out of 5 stars

Amazing service

Amazing service - fast, simple, and good price point for Covid PCR next day test. Would recommend!

February 7, 2022
Unprompted review
Rated 5 out of 5 stars

Top rate PCR test experience

Top rate PCR test experience; seamless booking experience and very efficient once in the lab. Test was conducted quickly and Doctap kept me informed all the way as to what was happening to the test. Very pleased with this incredible efficiency and professionalism at all levels

February 7, 2022
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient.

Tracy from the Islington centre showed great flexibility with my appointment, conducted it professionally and I got my results in record time.

February 6, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service

Great service. Great price. Extremely professional. The gentleman performing the test was friendly, respectful and professional at the Ascension Church carpark location. Thank you

February 4, 2022
Unprompted review
Rated 5 out of 5 stars

Very friendly

Very friendly, hygienic and professional lady of your staff who carried my test this morning. Very pleasant and wi recommend you highly to my friends in UK and Europe

February 3, 2022
Unprompted review
DocTap logo

Reply from DocTap

Dear Aleks,

Thank you for taking the time to leave us a great feedback!
We are pleased to hear that you were satisfied with the service we offer.

Kind Regards,

The DocTap Team

Advertisement
Rated 1 out of 5 stars

Tried to contact regarding an…

Tried to contact regarding an appointment multiple times and have had no response to my query.

February 2, 2022
Unprompted review
DocTap logo

Reply from DocTap

Dear Mt.t,

We are very sorry that you felt your experience with DocTap was less than satisfactory.

Please rest assured that our Customer Support Team consists of highly trained and knowledgeable agents, whose first and foremost priority is our customers' satisfaction.

As per our company's policy, our Team shows an average response time of 2hr for emails; we also have an open immediate chat service, phone lines (open between 8am-7pm, all week around), and a call back service in the rare occasion we miss your call.

We haven’t been able to find any correspondence from you, however, if you would like to discuss this matter, or any other queries you have, please do not hesitate to contact us on +442039293780 or covid19@doctap.co.uk and we would be happy to help.

Again, we are very sorry for any inconvenience caused.

Kind regards,

The DocTap Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look