Doctify Reviews 

482
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical staff and doctors for their professional, caring approach, noting that appointments feel reassuring and well-explained. People feel completely at ease during consultations, highlighting the exceptional care and thorough support received throughout their treatments. Some reviewers were not happy with the subscription terms, mentioning that support disappeared after joining and costs increased unexpectedly. Other people also felt that certain appointments felt rushed, with long waiting times and difficulties getting clear answers regarding ongoing conditions. A few customers noted challenges with platform communication and follow-ups when trying to resolve issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that doctors, consultants, and their support teams... See more

Customer service

Consumers find customer service to be positive, noting that reviewers are always there to answer questions... See more

User experience

Users describe positive interactions with user experience, highlighting exceptionally smooth consultations,... See more

Website

Customers consistently note ambiguous experiences with website navigation and review access, while some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have had 2 Cataracts between August 2025 and October 2025 now have a problem with my site even with glasses now for short site only in my left eye I have Ptosis and I know this can happen... See more

Company replied

Rated 5 out of 5 stars

They have staff who truly care about your wellbeing, nothing is too much trouble. There is a relaxed atmosphere which helps if your like me, a nervous person. The care I received here was absolutel... See more

Company replied

Rated 5 out of 5 stars

I suffer with severe PMDD. I’ve been battling this for the last five years this year was like living in hell until I met Faye and Mr Masood what a team !!! Faye is his secretary Mr masood is the c... See more

Company replied

Rated 5 out of 5 stars

Dr Colquhoun and Emily Holt at Willow Health were absolutely brilliant. They took the time to really listen and understand everything I’ve been going through, and never once made the appointment feel... See more

Company replied


Company details

  1. Software Company

Written by the company

Doctify is the global platform built by doctors for doctors, on a mission to build the largest, most trusted global network of validated healthcare providers and experts. We connect patients with the right doctors, and doctors with respected peers, to ensure better care worldwide. Through verified patient reviews and professional skill endorsements, Doctify creates unmatched credibility for providers and empowers patients to choose care with confidence. Our platform gives clinicians the tools to manage their reputation, grow their practice, and strengthen their referral networks - all in one place. Founded in 2015 and headquartered in London, Doctify operates across the UK, Ireland, Germany, Austria, the United Arab Emirates, and Australia. We are uniting the global healthcare community, one trusted connection at a time.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

482 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(482)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Great journey for my ivf

Great journey for my ivf, both Wymondham and Cambridge bounhall have been brilliant with me and so supportive, kind , caring and helpful.
Always there to answers questions and I had so many to ask .
After 10 years of trying naturally, I am very lucky that my ivf was successful 1st round , and we welcome our baby girl into the world on 4th Oct 2026.
She is our world and we are forever grateful for all that bounhall did for us and making our dream come true

October 4, 2026
Unprompted review
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Rated 5 out of 5 stars

I was made to feel so comfortable all…

I was made to feel so comfortable all the time. Everything was explained to me and although I was nervous at first I was soon ok because everyone was so kind. The operation itself was a little uncomfortable but no pain at all. I was taken into the recovery room after the operation and offered a drink. I can’t wait to have my other eye treated as the whole experience was amazing.

October 11, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to take this opportunity…

I would like to take this opportunity to sincerely thank my OB-GYN, Dr. Neha Kamal Lalla — a genuinely kind soul, a wonderful human being, and someone who has been much more than just a doctor to me. She has been my go-to person whenever I needed to raise a concern, discuss a problem, or simply seek reassurance during one of the most difficult phases of my life.

There was a time when I was told that becoming a mother would be very difficult for me. But last May, I finally got pregnant. I truly believe in miracles, but I also believe that sometimes God sends the right people into our lives to help us reach those miracles. Dr. Neha was one of those people for me.

My journey to pregnancy was not easy. It was a journey of almost one and a half years, during which I went through multiple D&Cs, a laparoscopic myomectomy, and many emotional and physical hurdles. Through every difficult phase, Dr. Neha stood by me with patience, compassion, and genuine care. Her support gave me strength when I needed it the most.

What touched me most was that she was always approachable. Even with her busy schedule, she would take the time to respond to my WhatsApp messages and address my concerns. That kind of care and accessibility is something I will always be grateful for.

I am writing this review not only to thank Dr. Neha from the bottom of my heart, but also for other women who may be going through a similar journey. Finding the right gynecologist can make such a difference, especially when you are dealing with fertility struggles, surgeries, pregnancy loss, or uncertainty.

I consider myself incredibly lucky to have found Dr. Neha. My sincere hope is that many more women who are going through difficult journeys find the same kind of support, understanding, and compassionate care that I received from her.

Thank you, Dr. Neha, for being there through my journey, for answering my endless questions, for giving me hope, and most importantly, for being not just my doctor but someone I could genuinely trust. You will always have a special place in my prayers and in my heart. ❤️

September 26, 2026
Unprompted review
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Rated 5 out of 5 stars

I had a great experience with my recent…

I had a great experience with my recent Umbilical Hernia Operation via the fantasric consultant Dr Ong and her fabulous team. From the initial assessment from Dr Ong I received the utmost professional care and such a warm and sincere person, made me feel at ease and comfortable from the onset. I again met with Dr Ong and her team of consultants and anaesthetists on the day of my operation and I can only speak highly of their utmost professionalism and personal touch that they showed me on the day. They were truly magnificent throughout the entire process and I could highly recommend Dr Ong and her wonderful team of professionals who gave me the highest standard of professionalism, care, treatment, prior, during and after the operation. Diolch yn fawr ( Welsh)Thank you Dr Ong for your amazing care and brilliant team

September 21, 2026
Unprompted review
Rated 1 out of 5 stars

Concerning practices regarding this…

Concerning practices regarding this firm. They put information of Doctors without Doctors consent onto their website and then they coerce Doctors into paying money in order to get reviews so that they don’t look like they have a poor star rating. They do not address this issue when they are contacted multiple times.

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

What a wonderful surprise awaits you at…

What a wonderful surprise awaits you at the stunning new Lanarkshire Private Health Clinic. If you make an appointment here, you will find that all the staff are so helpful, from the receptionists and nursing staff to the doctors. I cannot speak more highly of them at the hospital, and that is the real truth...Thank you so much.

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

What a wonderful experience

What a wonderful experience! I felt welcomed as soon as I arrived. The reception staff were friendly and helpful, and Dr Roland McCallum was fantastic. He took the time to explain all my options clearly and provided plenty of information to help me make an informed decision. Highly recommended!

September 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Dr.Sneha Nadahalli was was very…

Dr.Sneha Nadahalli was was very professional in her approach towards my dental problem. She was a good listener and communicated very well about my treatment and had lot of patience in doing the procedure to the perfection.Over all I found her to be a efficient and proficiant dental surgeon in my experience.She is the go to dentist in Abu Dhabi.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

The Nuffield Experience

From my first visit to the Nuffield, Leeds,( consultant
Mr S Jain), to being discharged recently it has been
a pleasure to get my life back after hip surgery. I would like to take this opportunity to thank Mr Jain and his amazing team, nurses, physio David Bown, dinner ladies and the ladies who supplied me with water, thank you all so much for helping to get my life back on track.

June 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent in all regards

The service I received from Benenden was excellent in all regards from initial consultations, admission, surgery through to discharge. The support since coming home has also been brilliant.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

I saw Mr Trickett regarding pain in my…

I saw Mr Trickett regarding pain in my fingers this week. He was thorough, highly experienced and answered all my questions in a way I could understand. He set out a treatment pathway, starting with injections in both problematic thumbs. Highly recommend. His secretary (Claire), is also very helpful and pleasant to communicate with. Great experience so far! ⭐️⭐️⭐️⭐️⭐️

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

Doctify is a company which promises a…

Doctify is a company which promises a lot before you join them but once you join you get no help or support from the team and monthly subscriptions is doubled.please be mindful before you join. I have been cheated by them.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent treatment.

I have recently attended the Physio Department at Hendon Hospital seeing Hand therapist Sumaira Ahmed, where I received excellent treatment which is evident in the progress made following operations for Carpel Tunnel release.

August 11, 2026
Unprompted review
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Rated 1 out of 5 stars

They allow the hospitals to flag…

They allow the hospitals to flag negative comments for further reviews however it would take couple weeks to months, which is not fair.

I hope they can shorten this to within 2 weeks time for most of the comments.

August 19, 2026
Unprompted review
Rated 1 out of 5 stars

**Very disappointing experience with…

**Very disappointing experience with Doctify’s subscription**

I had a very disappointing experience with Doctify regarding their subscription. When I was encouraged to subscribe, I was told that the service would help me grow and promote my patient base. I was also given the impression that I could cancel the subscription if it did not work for my business.

Unfortunately, when I realized that the service was not benefiting my practice and requested cancellation, I was told that I was locked into a 12-month contract and could not cancel. Despite repeated requests and reminders, I have continued to be charged on my credit card.

I find this extremely unprofessional and feel that the way the subscription terms were presented to me was misleading. In my experience, the sales assurances did not match what I was later told about the contractual commitment.

I am extremely dissatisfied with this experience and would strongly advise other doctors and healthcare professionals to read the terms and conditions very carefully and make sure they fully understand the cancellation policy before subscribing. Based on my experience, I would be very cautious about entering into a Doctify subscription.

August 20, 2026
Unprompted review
Rated 1 out of 5 stars

Annual subscription

I was signed up to an annual contract. During my year with doctify, there was very little input from the company and the service did not provide the results I was hoping for. I chose to cancel my subscription but missed the three months notice period by a day. Doctify have now rolled over my contract onto another annual subscription and are sending threatening emails about payment. I understand that this is in their terms and conditions.

Doctify have under delivered and their cancellation policy remains opaque.

August 15, 2026
Unprompted review

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