Document Recovery Zimbabwe  Reviews 

19
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Private Investigator
  2. Consultant
  3. Detective
  4. Legal Services

Written by the company

Document Recovery Zimbabwe is your reliable partner for fast, secure, and hassle-free document solutions. Whether you need urgent replacement of lost documents, assistance obtaining official certificates, or professional support with embassy, visa, and authentication processes, their experienced team delivers results you can trust. They eliminate long queues, complicated procedures, and unnecessary travel — saving you time, money, and stress — while ensuring your documents are processed accurately and professionally every time


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(19)

18 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

I contacted Simon

I contacted Simon, on Documents Recovery Zimbabwe. I was impressed by how efficient & fast that the found the documents I need and send then over to me in the UK.
Thanks again!

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Five-Star Service – Exceptional Professionalism!

If you are looking for someone to help secure official documents in Zimbabwe, look no further than Simon. I needed specific historic birth registry documents for a complex international citizenship application for my family—a task that felt almost impossible from Australia.

Simon stepped in and handled everything with absolute precision. His communication was flawless, his knowledge of the local processes is unmatched, and he went above and beyond to ensure everything was executed correctly. Receiving that FedEx package with all my paperwork intact was a massive relief. Simon is incredibly trustworthy and a true professional. I am deeply grateful for his help!

July 2, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I have been struggling for years to…

I have been struggling for years to find a way to get a document legalised for use in Europe without me having to go to Zimbabwe which was just not possible for me. I took a chance using Simon and although communication was not always instant and proactive, when I chased he did come back to me. When we had the challenge of getting a certified copy of my deed of name change, Simon came through and got the document and I didn't realise that there was an additional affidavit attached to it. He has done everything he said he would and for that I am very grateful. I have submitted my documents and they have been accepted. Thank you to Simon and his team, it may have taken a little longer than expected but the important thing was the delivery and that happened. I would recommend Simon to anyone, be patient and he will deliver.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Documents

Simon has, and always has been, very punctual with responding to a document request. He has always produced the requested documents in the time he said he would, including delivery.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Simon Kaitano comes up with the goods - Again

I cannot thank Simon Kaitano enough for getting me the marriage certificate relating to my Mother and Fathers Wedding in Salisbury, Rhodesia on 27 Nov 1976
I had been trying to get this certificate for a couple of months - but It only look Simon about Four (4) hrs to find the certificate and send me proof of its authenticity
I found that Simon communicated well and can highly recommend him
Busselton Western Australia

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Document recovery by Simon fast, friendly & efficient

Simon made the recovery of my father's Death Certificate (1971) and Apostille very easy indeed. He obtained both documents within a matter of days and sent them via international courier to the UK. I highly recommend Simon for his services based upon my experience. It was a great load off my mind.

April 15, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I have been able to get my birth…

I have been able to get my birth certificate and police clearance working with Simon. He always answered my texts and queries immediately and was able to tell me exactly what was needed so that things went smoothly.
very happy with the service.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

I Was Told It Was Impossible — Simon Proved Otherwise

For 27 years, I tried to obtain my original birth certificate. I hired two attorneys and another company, all of whom told me it was not possible because I was adopted, despite being in contact with my biological parents and having all the necessary details. Eventually, I gave up and accepted that it simply couldn’t be done.

Simon came highly recommended by a high school friend. When they successfully received their document in a situation similar to mine, I was honestly shocked. I decided to take one last chance.

Simon did his own research and confirmed that the document I was looking for did exist, even though I had previously been told by a prominent official that it did not. He was upfront that it would take time, and he followed through.

I am quite literally trembling right now holding this document in my hand.

The process took several months. Communication was not instant, but I always received a response. Simon was transparent, professional, and delivered exactly what he said he would. If you’ve been told your situation is “impossible,” speak to him before giving up. Just be patient.

I cannot recommend Document Recovery Zimbabwe highly enough.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Simon was incredible

Simon was incredible! He communicated clearly and effectively. Kept me up to date, and even checked in to make sure the document arrived and was what we wanted. 10/10 would recommend. We got a birth certificate all the way to Taiwan, with zero hassle.

March 25, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service

I needed a replacement birth certificate, and this service was simple to use. I was helped by Simon, who took the relevant information and had the document within a few days. Fed-ex did the rest. Being outside of Zimbabwe as I am, this saved an awful lot of hassle on my part.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Simon Kaitano was excellent throughout the process and understood while scams are prevalent...he went the extra step to prove the services are geared towards customer satisfaction. Reasonably priced and very responsive.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

BC sorted in two days

We had given up fixing gogo’s birth certificate till I heard about Simon. I contacted Simon and within two days, the birth certificate was ready for collection.

March 18, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Birth Certificate Sorted in One Day!

Simon at Document Recovery Zimbabwe delivered exceptional service from start to finish. His prompt response and genuine, polite professionalism stood out immediately. I received a photo of my new birth certificate within a day, and everything was processed incredibly quickly at half the price others quoted. Highly recommend - I’ll definitely use them again! Thank you everyone at Document Recovery Zimbabwe, I’m very grateful.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Tried high and low to get my birth…

Tried high and low to get my birth certificate through so many bogus companies and finally I struck gold with documentrecovery.co.zw Simon didn’t want any money up front and by end of the day had my birth certificate and had posted it with FedEx the next day. It’s such a pleasure dealing with honest efficient people thank you so much. I would recommend these guys for anyone struggling to get any official documents.

November 24, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look