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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and extensive knowledge, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and efficient approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the team guides them through complex processes with care and patience. However, some customers also noted issues with the overall speed and repetitive communication, mentioning that they were repeatedly asked for documents already submitted. A few other people also felt that the process was delayed, leading to frustration.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the team... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and support received... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process seamless, easy to... See more

Response time

People report positive experiences with response times. Customers consistently praise the prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Doddl provided the best broker and advisory service throughout our process of buying our home. Nadia, Tara and the wider team made the process extremely easy and were always on hand to answer question... See more

Rated 5 out of 5 stars

Our journey with Doddl started less than three months ago. We had previously been with another broker who wasn’t truly helping us, so my husband and I switched to Doddl — and that was the best d... See more

Rated 5 out of 5 stars

My partner & I used Doddl as our mortgage advisors for the purchase of our first home. From start to finish, the service was incredible! The team brought us through the entire process in a quick... See more

Rated 5 out of 5 stars

The team at Doddl are amazing. Genuinely so kind, persistent and knowledgeable. I'd have probably given up with the stress of it all if I didn't have them in my corner. I dealt with Áine, Soricha and... See more


Company details

  1. Mortgage Broker

Information provided by various external sources

Free, secure and impartial, doddl is a mortgage switching service that allows you to calculate savings and review rates when switching your mortgage.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

64 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Not worth the headache

Had to deal with them twice and both times were highly frustrating. Biggest issues with doddl is you get passed from one person to another. In the two dealings with them I probably had contact with at least 15 different staff members. We ended up wasting time chasing people and having to explain our situation repeatedly as staff kept changing. The whole process was protracted and slow and we felt we did a lot more leg work than we should have for a company that was being paid over 3 grand in commission. Some staff are good at their job but it's hard to get anyone to see it through to the end. I'm sure there are much better brokers out there in a smaller company that might offer a more personalised approach. I don't think we ended up getting a good service or good financial advice. In fact when we ended up following their advice and taking out a 2 year fixed term and then renegotiating for a new deal with an alternative provider they completely backtracked on what was initially said and advised we would have to wait a bit longer before we would be able to negotiate a new mortgage contract. I would not recommend this company.

September 7, 2022
Unprompted review
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Reply from Doddl

Feedback is really important to us. We do not have a record of any negative feedback of this nature to our team.
Our service is hugely important to us and anyone involved in our mortgage process has a much needed role, advisory & application, completions and insurance.
I would really appreciate it if you could send me your email privately so that I can identify you and I can look into this immediately.
Thank you.
Grainne
grainne@doddl.ie

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Rated 5 out of 5 stars

Outstanding support throughout mortgage process

Doddl were incredible in helping us every step of the way in getting our mortgage, from help in getting mortgage approval ready, all the way to mortgage drawdown, we felt supported and empowered in the decisions we made regarding our mortgage choice.

Maureen demonstrated excellent knowledge on all the mortgage options available to us and was incredibly patient in explaining the process to us and answering any questions or concerns we had.

I would recommend Doddl and Maureen to anyone looking into applying for a mortgage.

November 7, 2022
Unprompted review
Rated 5 out of 5 stars

I can't speak highly enough about doddl…

I can't speak highly enough about doddl and their wonderful team, Diane, Catriona, and Shane to name just a few. So professional and dedicated they went above and beyond to get us the best deal on our mortgage. They always dealt with our queries immediately and were quickly on hand to sort out any issues, which made the whole process a dream to complete. We have absolutely no problem at all in recommending doddl and it's really fantastic team should you need a truly excellent mortgage broker. Many thanks to all of the doddl team for all that you did for us. Dermot and Siobhan, Limerick.

October 28, 2022
Unprompted review
Rated 5 out of 5 stars

I contacted many brokers while…

I contacted many brokers while searching for a mortgage but the ladies at Doddle had the best customer service. They help me from the start and were able to find me a mortgage that suits my needs. Celly, Caoimhe and Caitriona are not only fantastic in their job but a pleasure to deal with over the phone or email. Always very quick at responding and keeping updated over all the stages of the process. I high recommend Doddle!

February 18, 2022
Unprompted review

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