The service representative I spoke with when setting up my account and getting started was incredible! I forgot his name though! I spoke with him on 4/23/26 starting at 11:45 am EST and he was so frie... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dallas digressed due to me having to go to California for a family emergency. I was gone 6 weeks, so his progress had a setback. However, Brianna has met with us 2 times since my return January 9, 2... See more
Company replied
Alyx is very personable and knowledgeable about dog behaviors. Her suggestions are direct and she was able to watch us with Maggie as we went through some training tips. We were extremely pleased th... See more
Company replied
Company details
Written by the company
Online dog training that really works. 95% Cheaper than professional in-person training, same great results.
Contact info
1321 West Causeway Approach, 70471, Mandeville, United States
- (605) 620-1786
- support@dogacademy.org
- dogacademy.org
4.5
Excellent
1K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from DogAcademy
Thank you so much for the kind words! We’re thrilled to hear that you and your pup had a great experience with our program 🐾🐶 Your trust means the world to us! 💛
Dog Academy is absolutely amazing they have been…
⁸Dog Academy is absolutely amazing dog training company have been professional.They have been kind , they have been patient , and they've been very knowledgeable. Because of this , i'm telling everyone I know about this dog academy even if you just want to have a dog at your home , be more behaved.
Or if?\nYou need further education with your dog and yourself
I plan when I pass this video test to take another class.When I get settled in my house , because I just wanted for both myself and betty
January 26, 2026
Unprompted review
Reply from DogAcademy
Thank you so much for sharing your experience! We’re thrilled to hear that our team has been professional, kind, patient, and knowledgeable throughout your journey. It means a lot to us that you’re recommending our academy to others, whether for better behavior at home or continued education. We’re excited for you and Betty and look forward to supporting you again when you’re ready for your next class. 💙🐾
Don't Waste Your Money
The Minimizing Separation Anxiety course was not worth the money. This course really won't give you any tips that you can't find on blogs for free.
January 25, 2026
Unprompted review
Reply from DogAcademy
Thank you for sharing your honest feedback, Melissa. We’re truly sorry to hear that the course did not meet your expectations, and we understand how disappointing that can feel—especially when you were hoping for meaningful support for your dog. Your experience matters to us, and we never want you to feel that your time or money was wasted. A member of our team will be reaching out to you directly to better understand your concerns and see how we can assist and make this right. We appreciate you taking the time to let us know and value the opportunity to improve.
— Dog Academy Team 🐾
Beware This place is a scam!
Unfortunately, I have had the worst experience with this company. I was sold that this was a dog academy with professional dog trainers. I was told my pup would be assigned a trainer with professionalism, with the idea that she would be developed. Unfortunately, my trainer was fired only after 2 sessions with her. It took the company almost a week to find a new trainer. The new trainer showed up, and I was so shocked at the level of unprofessionalism that was displayed in their appearance. After careful consideration I reached out to the company and expressed my experience, frustration, and dissatisfaction with what I have received while paying over $2K for this service. Their customer service was so terrible, I was offered a refund of only $300, and I am currently being forced to continue services with this company although I am extremely unhappy. I was supposed to have a session with my new trainer today, and the trainer canceled and wants to reschedule, but also runs their own business so I have to wait to see their schedule so I can see when me and my up can be fit into the schedule. It's absolutely ridiculous! There has been no consistency for my dog, which means she will not learn from this company. I have since used YouTube videos to help me with my pup, because I have had no consistency with this company. DO NOT ENROLL WITH THIS COMPANY!!!
January 29, 2026
Unprompted review
Reply from DogAcademy
Johnae — thank you for taking the time to share your experience. We want to apologize for how this situation made you feel, as we understand how important consistency and professionalism are when investing in training for your dog.
Regarding the change in trainers, after several attempts to realign the original trainer’s methods with Dog Academy standards and training philosophy, we ultimately had no choice but to separate from them. As soon as that decision was made, we immediately began the rematch process to minimize disruption to your program. We recognize that any change can be frustrating, and we are sorry for the inconvenience this caused.
The second trainer assigned to you is a 5-star trainer based on feedback from numerous clients and is known for a laid-back, approachable training style that many families prefer. Concerning appearance, while we understand that expectations may vary, our trainers are independent professionals and are not required to wear corporate-style uniforms. Professional conduct and training results are the standards we hold them to, rather than a specific dress code.
In regard to the refund, your request was outside of the standard refund window. Our refund policy clearly outlines what is and is not eligible and remains accessible on our website for transparency. With that said, due to the unfortunate circumstances involving the original trainer, we issued a $300 refund as a courtesy.
We are sorry that your experience did not align with your expectations and appreciate you sharing your concerns. Feedback like yours is reviewed internally so we can continue improving communication, trainer alignment, and the overall client experience.
— The Dog Academy Team 🐶
customer service needs work
customer service needs work. Quickly wants to give me something to do. However, they seemed to want to rush me off phone, and really not to do their job
January 29, 2026
Unprompted review
Reply from DogAcademy
Joseph — thank you for sharing your feedback. We’re sorry to hear that your interaction felt rushed or unhelpful, as that is not the experience we aim to provide.
We also want to apologize for the need to rematch you with a new trainer. We were just as surprised as you to learn that the original trainer was relocating the following day, which unfortunately required a last-minute adjustment to your training plan.
We take concerns about customer service seriously, and feedback like yours is reviewed internally to ensure our team is delivering clear, thorough, and respectful support without making clients feel dismissed or hurried. Coaching and reinforcement are ongoing to make sure expectations are met consistently.
We appreciate you taking the time to bring this to our attention, as it helps us continue improving our processes and client experience.
— The Dog Academy Team 🐶
The program is well designed easy to…
The program is well designed easy to follow and very informative both my dog and I will benefit from completing this program
January 28, 2026
Unprompted review
Reply from DogAcademy
Thank you so much for your kind feedback, Donald! 🐾
We’re thrilled to hear that you found the program well‑designed, easy to follow, and informative. It’s wonderful to know that both you and your dog are already seeing the value in it—that’s exactly what we aim for. We’re excited to be part of your training journey and wish you continued success as you complete the program!
Supportive Trainer and Excellent Customer Service Team
Our trainer is exceptionally supportive and helpful. We would recommend Dog Academy to any and everyone who requires training for their dog. We have found a friend in everyone that we have come in contact with. Excellent customer service team.
February 13, 2025
Unprompted review
Reply from DogAcademy
Thank you for sharing such a thoughtful review. We’re delighted to hear that your trainer and our customer service team have been so supportive and helpful throughout your experience. Knowing that you felt welcomed and supported by everyone you worked with truly means a lot to us. We sincerely appreciate your recommendation and are grateful to be part of your dog’s training journey.
Thanks guys you made it easy for me and…
Thanks guys you made it easy for me and Bean to complete this course. Team was so nice, helpful and listened to all my concerns. Five stars is not enough!! Thank you❤️
January 23, 2026
Unprompted review
Reply from DogAcademy
Thank you for the wonderful feedback. We’re so glad to hear that our team made the course easy to complete and took the time to listen to and address all of your concerns. It’s great to know you and Bean had such a positive experience. We truly appreciate your trust and your kind words—they mean a great deal to us.
Progress after a 6 week absence due to family emergency
Dallas digressed due to me having to go to California for a family emergency. I was gone 6 weeks, so his progress had a setback. However, Brianna has met with us 2 times since my return January 9, 2026. Dallas is beginning to get some of the muscle memory back. We are doing another public outing Sunday, January 25. We'll see if he continues to regain what was lost.
January 19, 2026
Unprompted review
Reply from DogAcademy
Thank you for sharing your experience! We’re so glad Brianna has been able to support you and Dallas as you get back into training. Setbacks can happen, especially after time away, but it’s wonderful to hear he’s already regaining his muscle memory. We’re cheering you on for your upcoming public outing and continued progress 🐾
Dog Academy is Wonderful!
The trainer we were assigned (David O’Neil) was wonderful! He was patient with both my puppy and I at all times. I would highly recommend him to anyone, especially someone with 0 experience with puppies.
The rest of the Dog Academy staff that I felt with was also very friendly and knowledgeable.
January 14, 2026
Unprompted review
Reply from DogAcademy
Thank you so much for your kind feedback! We’re so glad to hear you had a wonderful experience with David and our team. His patience and support truly make a difference, especially for new puppy parents. We appreciate the recommendation and are grateful you chose Dog Academy 🐶💛
The Dog Academy Totally Exceeded my Expectations
I was so impressed with the Dog Academy. They immediately fulfilled my order, provided the course link and responded to my calls asking for additional support. The best part of this experience was the course content. It was comprehensive, easy-to-implement and tips that really work. I have attended many training classes over the years, and this course was the clearest, most effective and user-and-dog friendly. Every dog owner should take this course!
January 19, 2026
Unprompted review
Reply from DogAcademy
Thank you so much for the kind words! We’re thrilled to hear you had such a great experience and found the course clear, effective, and easy to implement. It truly means a lot to us, and we’re so glad to support you and your dog along the way 🐾
This has been an amazing experience all…
This has been an amazing experience all the way around from ordering, the learning materials, instructions information, awesome professional and pleasant customer service. I’ve always been able to get a live person on the phone to answer all my questions. I highly recommend their services to everyone it’s been fast, efficient, and informative.
January 19, 2026
Unprompted review
Reply from DogAcademy
Thank you so much, Tonya Jones, for your kind and thoughtful review! We’re thrilled to hear that you had such an amazing experience-from ordering and learning materials to our customer service. It truly means a lot to know our team was able to support you every step of the way. We appreciate your recommendation and are grateful for the opportunity to serve you!
Reply from DogAcademy
Hi Nikki,
Thank you so much for your feedback! We’re really glad you found the course easy to navigate and had a positive experience with our customer service. We appreciate you taking the time to share your thoughts.
trust enjoyed the journey and learned a lot as a pet owner. My experience was excellent
trust enjoyed the journey and learned a lot as a pet owner. My experience was excellent
January 15, 2026
Unprompted review
Reply from DogAcademy
Thank you so much, Idalmis! 😊
We’re thrilled to hear that you enjoyed the journey and learned so much along the way. Knowing you had an excellent experience as a pet owner truly means a lot to us. Thank you for trusting the program and being part of it!
buyer beware
I’m sure they’re great for some but I wish I’d listened to the reviews online before buying.
We had only 1 trainer in our area who was not to our liking. They refused to refund us and said we should just do virtual training with them instead. I was trying for over a month to get a refund and they kept saying it was impossible. I finally made a complaint on BBB and my refund was resolved within 12hrs. They’re not a trustworthy company.
January 15, 2026
Unprompted review
Reply from DogAcademy
Danielle — thank you for taking the time to share this feedback. We’re truly sorry for the frustration and experience you described, and we understand why this left you feeling disappointed.
While we never want a client to feel “stuck” or unheard, we take full accountability that your situation should have been handled more efficiently and with clearer communication from the start. Since your experience, the appropriate teams have been coached on how this could have been managed better to improve the overall client experience and prevent situations like this from happening again.
We are glad your refund was ultimately completed, but we recognize it should not have taken the amount of time and effort that it did to reach that resolution.
— The Dog Academy Team 🐶
Very good program
Very good program, well made, well explained, fun for the dog and the owner. I feel confidant after doing the training and my dog loves it. Thabks so much, i would recommand this program to every dog owner, service dog or not.
January 14, 2026
Unprompted review
Reply from DogAcademy
Thank you so much, Valerie!
We’re really happy to hear that you found the program clear, fun, and confidence-building and even happier that your dog loves it too. Your recommendation truly means the world, and we’re so grateful you took the time to share your experience. Thanks again for trusting us with your training journey!
We filled out an online form for this…
We filled out an online form for this company and called and when we found out the cost, we asked for to receive a formal brochure, but Lauren said their was nothing that could be provided. When spending thousands of dollars, one would think this is available. We decided not to move forward based on this. We asked to be placed on do not call list, but still getting texts and calls.
January 9, 2026
Unprompted review
Reply from DogAcademy
Thank you for sharing your experience with us. We’re truly sorry to hear how stressful this has been, and we understand how difficult this process can be. At this time, we’re unable to locate your account with the information provided, so we’ve requested additional details to better assist you. We look forward to connecting with you directly, clarifying everything, and correcting this experience as quickly as possible.
Please feel free to reach out to Dog Academy Customer Support at support@dogacademy.org
or 602-223-1971 so we can assist you right away.
— Dog Academy Customer Support Team 🐾
Very caring!
I spoke with Lauren Hawkins today and had the best experience! She honestly cared about the concerns I that I have with my dog and helped me find the best plan. I'm excited to get started! Thanks Lauren!
January 12, 2026
Unprompted review
Reply from DogAcademy
Hello,
Thank you so much, Sandy! We truly appreciate your kind words. Lauren will be thrilled to hear this—she’s passionate about making sure every pet parent feels heard and supported. We’re excited to get started with you and your dog, and we’re always here if you need anything along the way!
So far so good
So far so good. I was a bit sceptic with this company for a few months, because of the random numbers calling me & for other reasons. I just completed the written test. Thank goodness I have been training my dog on most of these things for over a year 1/2. This program is great even if you don’t want to have a service dog! It explains how to train & how a well behaved dog should act! Plus you have help if needed. I highly recommend this program for anyone getting a new puppy. Get them started off with good manners from the beginning.
January 10, 2026
Unprompted review
Reply from DogAcademy
Hi JackyBlu,
Thank you so much for taking the time to share your experience!
It’s wonderful to hear that you found the program helpful not just for service dog training, but also for building strong foundations and good manners in any dog. That’s exactly what we aim for. And of course, knowing support is there when needed makes all the difference. Thanks again for the recommendation, and great job giving your pup such a strong start!
My experience was amazing…
My experience was amazing professionally kind people
January 7, 2026
Unprompted review
Reply from DogAcademy
Hello,
Thank you so much, James! We truly appreciate your kind words. We’re glad you had an amazing experience and that our team’s professionalism and kindness stood out. We look forward to serving you again!
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