The service representative I spoke with when setting up my account and getting started was incredible! I forgot his name though! I spoke with him on 4/23/26 starting at 11:45 am EST and he was so frie... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dallas digressed due to me having to go to California for a family emergency. I was gone 6 weeks, so his progress had a setback. However, Brianna has met with us 2 times since my return January 9, 2... See more
Company replied
Alyx is very personable and knowledgeable about dog behaviors. Her suggestions are direct and she was able to watch us with Maggie as we went through some training tips. We were extremely pleased th... See more
Company replied
Company details
Written by the company
Online dog training that really works. 95% Cheaper than professional in-person training, same great results.
Contact info
1321 West Causeway Approach, 70471, Mandeville, United States
- (605) 620-1786
- support@dogacademy.org
- dogacademy.org
4.5
Excellent
1K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointed in the service you "sold"…
Disappointed in the service you "sold" us.
January 15, 2026
Unprompted review
Reply from DogAcademy
Hi there,
We’re truly sorry to hear that you’re disappointed in the service you received — that’s never the experience we want for any of our clients. We take all feedback seriously, and we’d like the opportunity to look into this and make it right.
At this time, we’re unable to locate an account based on the information provided in your review, so we’ve reached out requesting additional details. Once we have your name, email, or order number, we can fully review what happened and assist you as quickly as possible.
We’re committed to providing a high standard of service and supporting every client who comes to us. We hope to hear back from you soon so we can address your concerns directly.
I love it it was very helpful !
February 25, 2026
Unprompted review
Reply from DogAcademy
Thank you so much for your kind words! 🌟
We’re thrilled to hear that you found it helpful—that truly means a lot to us. If there’s ever anything more we can do to support you, please don’t hesitate to reach out. We’re always here to help you at Dog Academy!
Phone
Lady who called over the phone to set up training for me was very rude and not helpful. Made me not want to go through with the training. And then hung up on me.
February 22, 2026
Unprompted review
Reply from DogAcademy
Hi Kylea,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the interaction you had over the phone—that’s not the standard of professionalism or care we expect from our team, and certainly not the experience we want any of our clients to have.
We deeply appreciate you bringing this to our attention. Your feedback helps us improve, and we would genuinely value the opportunity to provide you with the level of customer experience we take pride in. You deserve to feel supported and respected throughout the entire process.
If you’re open to it, we’d love the chance to make things right and assist you in a way that reflects our true commitment to our clients. Please feel free to reach out at your convenience—we’re here to help.
Thank you again for your time and honesty. We hope to earn back your trust.
Warmly,
The Dog Academy Team
Well I thought I knew a lot about dog…
Well I thought I knew a lot about dog training this will refreshen your memory
February 21, 2026
Unprompted review
Reply from DogAcademy
We truly appreciate your kind words and support! 🐕❤️ Helping dogs and their humans thrive together is our passion. Thanks for letting us be part of your journey 🐾🎉
How the experience taught me more about my dog than I ever knew. The coarse taught me what my dogs signs tell me and just how much he loves me. Thank you so much and continue your good work.
The customer support as well as the training videos which taught me so much about my dog he is extremely intelligent and committed after I learned how to train him properly thank you for your support and guidance and I recommend your company to anyone for ESA and PSA training thank you for everything and your continued support God Bless!!!!
February 20, 2026
Unprompted review
Reply from DogAcademy
Thanks for the 5 stars! 🌟🐾 We love hearing success stories from our students. Your dedication and consistency make the training so effective—way to go! 🐶👏
Learned a Lot
First, when I called them they were very informative and patient with my questions and concerns.
Second, they were prompt in sending me the information and manual to read, study and review.
Third, the manual was not hard to understand. I also learned a lot.
February 19, 2026
Unprompted review
Reply from DogAcademy
Thank you for your review and for choosing Dog Academy! 🎉🐕 We’re honored to be a part of your dog’s training journey and wish you both continued success 🐾🐶
If I could give them less I would
In short this is the worst group of people I have ever encountered. They are dishonest and are only interested in money. Unprofessional trainers that are not qualified to manage anxiety in dogs. Rather than being honest with me they took an exorbitant amount of money from me and then told me after the fact that they were not equipped to train my dog because of her behavioral issues. LOOK ELSEWHERE ! The response I received from the company was so untrue. Therefore it requires an edit. I had issues with this company for months and this final incident put the nail in the coffin. They misrepresented themselves and the service they provided. Look at the website it states training rates between 75-130 per hour. When you buy a package as I foolishly did, the rates do not apply. I was charged 160.00 per hour. I just had another reputable trainer come to my home for an evaluation and the difference was night and day. Unfortunately, Dog Academy took 900.00 from me before I realized they were a scam and now my budget is comprised. Therefore I am in a financial deficit which only hurts the dog. Shame on you Dog Academy! Reality -I cannot afford the new qualified trainer because this company took what limited funding I have and now a new trainer will cost more than I can afford. Shame on this company!
February 14, 2026
Unprompted review
Reply from DogAcademy
We are very sorry to read this and strongly disagree with several of the claims made.
After reviewing the recorded calls, we do not see anywhere that you were told we could not assist with behavioral concerns. We have a dedicated behavioral training department specifically equipped to work with anxiety and related behavioral challenges, and supporting dogs with these needs is something we handle regularly.
Regarding the session itself, the trainer was briefly on their phone to document training notes and update progress — not for personal use. Proper documentation is part of maintaining continuity and ensuring your dog’s training plan remains structured and effective.
The final in-person session was scheduled for 120 minutes and concluded at approximately 90 minutes. Our understanding is that comments such as “okay, have a good night” were made, which the trainer reasonably interpreted as a cue to conclude the session. There was no intention to improperly shorten the appointment.
As requested, a refund was issued. The amount reflects completed sessions in accordance with the refund policy published on our website. The last in-person session exceeded one hour; however, we only deducted one hour for that session rather than the full scheduled time. The refund calculation strictly followed the policy terms that are clearly outlined and accessible to all clients.
We take allegations of dishonesty and lack of qualification seriously. Our trainers are vetted professionals, and we stand behind the services provided. While we understand that frustration can occur when expectations and experiences do not align, we respectfully disagree with the characterization of our company.
— The Dog Academy Team 🐶
Krystal Abadie was so informative and…
Krystal Abadie was so informative and helpful. This was my first session and I am already so excited for what's to come. I would recommend her 100% of the time. And dog academy has turned my whole thought process around. Thank you so much for all the help
February 18, 2026
Unprompted review
Reply from DogAcademy
We truly appreciate your kind words and support! 🐕❤️ Helping dogs and their humans thrive together is our passion. Thanks for letting us be part of your journey 🐾🎉
The training was thorough and very user…
The training was thorough and very user friendly. Thank you.😊
February 15, 2026
Unprompted review
Reply from DogAcademy
Wow, thank you for the glowing review! 🌟 Helping owners and their dogs grow together is exactly why we do what we do 🐶❤️ Give your pup some extra belly rubs from us! 🐾
Very easy to follow
Very easy to follow. Its was informative learned a few new techniques. I am excited to continue on this journey. Thank you
February 17, 2026
Unprompted review
Reply from DogAcademy
Thank you so much for your kind words! I’m really glad you found it easy to follow and informative. It’s awesome to hear that you picked up some new techniques—that’s exactly what I hoped for!
Your excitement to continue the journey truly means a lot. Keep going, keep practicing, and don’t hesitate to reach out if you have any questions along the way. I’m cheering you on!
Well I learn a lot of things how to…
Well I learn a lot of things how to treat my dog how to train for sit lay stay and come is fun and good for my dog
February 6, 2026
Unprompted review
Reply from DogAcademy
Thank you for the fantastic review! 🌟🐕 We’re thrilled to have earned your trust and look forward to seeing all the amazing things you and your dog will accomplish 🐾💛
I was at first very confused on what I…
I was at first very confused on what I needed to complete but after calling in I was treated with respect and assistance 💯. My heart goes out to you guys keep up the good assistance.
February 11, 2026
Unprompted review
Reply from DogAcademy
We truly appreciate your kind words and support! 🐕❤️ Helping dogs and their humans thrive together is our passion. Thanks for letting us be part of your journey 🐾🎉
They have been very helpful along the…
They have been very helpful along the way of taking this course. I would highly recommend them.
February 11, 2026
Unprompted review
Reply from DogAcademy
Thank you so much for the kind words! We’re thrilled to hear that you and your pup had a great experience with our program 🐾🐶 Your trust means the world to us! 💛
Jason was very helpful and answered all…
Jason was very helpful and answered all of my questions. He kindly called me back because I was unsure of Klooney's vest size. I get to bring Klooney with my on flights and this will help ease my panic attacks. I am so grateful for this company and their work.
February 9, 2026
Unprompted review
Reply from DogAcademy
Thank you for sharing such a thoughtful review. It’s wonderful to hear that Jason was able to answer all of your questions and provide the extra support you needed, including the follow-up call about Klooney’s vest size.
Knowing that Klooney can join you on flights and help ease panic attacks means so much. Providing caring service and products that truly make a difference is always the goal. Your gratitude is deeply appreciated, and we’re so glad to be part of your journey.
This company is wonderful
This company is wonderful. I was able to complete my training with ease. Customer service was always happy to answer my questions and when it came to grading my final exam Abbie W did a great job following up with me. Highly reccomend
February 10, 2026
Unprompted review
Reply from DogAcademy
Wow, thank you for the glowing review! 🌟 Helping owners and their dogs grow together is exactly why we do what we do 🐶❤️ Give your pup some extra belly rubs from us! 🐾
Everything was great
Everything was great, but i still haven't received my certificate!
December 3, 2025
Unprompted review
Reply from DogAcademy
We’re incredibly grateful for your feedback! 🐕🦺💬 It’s wonderful to hear that our course made a difference for you and your furry companion 🐾🎓 Please check your inbox on how to move forward with receiving that certificate!
Don’t trust them
The trainer was excellent!
But don’t trust them when they say “Unlimited in person sessions “ its NOT true. They will change the rules of the game .
February 9, 2026
Unprompted review
Reply from DogAcademy
Mayra — thank you for your feedback, and we’re glad to hear you felt your trainer was excellent. Trainer quality is very important to us, and we appreciate you recognizing their effort and professionalism.
We also understand your concern regarding in-person sessions. Our programs are designed to provide long-term support, but they do follow a structured progression model. Over time, we have refined portions of our program structure to better balance trainer availability, client demand, and the ability to continue providing support to all clients in a sustainable way. As part of those refinements, some clients transition from primarily in-person sessions to a virtual support phase once a strong foundation has been established.
We recognize that changes or updates to structure can feel frustrating, especially if expectations were formed differently at the beginning, and we apologize for any confusion this may have caused. Our intention has always been to maintain continued access to guidance and resources rather than reduce support.
We appreciate you sharing your experience, as feedback like yours helps us improve how we communicate program expectations and updates moving forward.
— The Dog Academy Team
VALERIE G
VALERIE G. who took my order was extremely professional and knowledgeable and helpful.
February 8, 2026
Unprompted review
Reply from DogAcademy
Your review put a big smile on our faces! 😄🐶 Thank you for trusting us to help guide your dog’s growth. We’re always here if you need anything in the future 🐾📬
I thought the trainer was knowledgeable…
I thought the trainer was knowledgeable and very informative. I took a lot from our first meeting but a little overwhelmed because of everything we should learn. She gave us a starting point and we will try to complete it
February 4, 2026
Unprompted review
Reply from DogAcademy
Wow, thank you for the glowing review! 🌟 Helping owners and their dogs grow together is exactly why we do what we do 🐶❤️ Give your pup some extra belly rubs from us! 🐾
This is taking a lot out of me I’m…
This is taking a lot out of me I’m retired and handicapped I’ve send a lot of videos to be approved is hard for me to get someone to video tape me and my dog so many times this is causing me a lot of stress
February 5, 2026
Unprompted review
Reply from DogAcademy
Thank you for sharing your experience with us. We’re truly sorry to hear how stressful this has been, and we understand how difficult this process can be. At this time, we’re unable to locate your account with the information provided, so we’ve requested additional details to better assist you. We look forward to connecting with you directly, clarifying everything, and correcting this experience as quickly as possible.
Please feel free to reach out to Dog Academy Customer Support at support@dogacademy.org
or 602-223-1971 so we can assist you right away.
— Dog Academy Customer Support Team 🐾
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